Four Points by Sheraton Palawan Puerto Princesa

Property is great and pool is amazing! It’s about an hour and a half outside of Puerto Princessa, but we enjoyed that. The room was clean and beds were comfortable. Our biggest complaint is the service at the restaurant. It takes forever to order and get your food. For example, it was not unusual for us to wait 30-40 mins to get our drinks and then another hour to get food. Because there are no other options on the property, you have to wait. We ended up eating at the resort next door and it was absolutely amazing service and food. Also, we were assured all the water is purified, however, my whole family got sick from drinking the water they provide in their glass refillable bottles. I am not convinced the water was purified enough for our North America stomachs to handle. Overall, I would say the resort is lovely and the staff are helpful. They just need to improve on the restaurant service and I would suggest working on their purification system if they aren’t going to provide sealed bottled water to guests.

Resort is far too isolated with nothing really to do. Restaurant food is poor quality and equally poor service. The resort next door was much better! Last morning before checking out, they shut off our water and we had to complain to have it turned back on Don’t recommend and wouldn’t stay again.

Breakfast buffet was one of the best on the island. The hotel is clean and quiet. I would highly recommend.

Very close to the town and right on a beautiful bea

The premises are beautiful and very well maintained. There are multiple pools and a kiddie playroom, which was especially convenient for me traveling with my young son. The journey from the airport to the hotel, however, was extremely challenging for me personally. The road leading to the resort is quite curvy and turbulent, and I experienced severe nausea and vomiting for several hours after arrival. It may be helpful for the hotel to inform guests in advance so those prone to motion sickness can prepare accordingly. I was grateful that the in-house nurse kindly provided medication free of charge. During our stay, I noticed that service operations appeared somewhat strained. Our room was not always cleaned unless we followed up with reception, and restaurant service was slow, with wait times often exceeding one hour per meal. The staff were polite and professional, but seemed overwhelmed by the volume of guests. This is important to consider, particularly when traveling with a hungry toddler. Additionally, there is no nearby convenience store, so guests are largely reliant on the hotel’s food service. On a very positive note, the breakfast buffet was excellent, generous, varied, and of high quality. Overall, the property itself is lovely, but service capacity and access logistics are factors future guests may wish to consider.

Room and staff

Everything was very good

Room was very clean, and very comfortable, elevator was inop, and that is inconvenient, also there is some issues with communication, but the location is beautiful and the pool and hot tub is amazing

Breakfast buffet was chaotic. They were understaffed and bewildered. First the empty tables were not cleaned and made available. Next, there was unidentified areas for special eggs or coffee. Third, the coffee was typically out and a line was formed. The available scrambled eggs were runny. There was always something not available. Next, went to dinner and nobody served me. I waited 30 minutes and left. Once again, chaotic as staff was overwhelmed with the amount of people. Third, the dry sauna was not available. Fourth, a lot of areas were in disrepair. Broken curtains, torn up overhangs, even windows were broken.

One of the best, clean,friendly staff,best location,delicious food and …

place was great. will return. loved it.

Great experience. First time in Palawan and we had a wonderful vacation. Excellent service. We are very pleased with everything

Our stay was satisfactory and all the staff did a remarkable job!

The rooms are updated and cleaned daily. Robes are available as well as toiletries. The bed was firm but comfortable and the bedding was ideal ! The staff were welcoming and always willing to help you with any questions or needs. The buffet breakfast had a great variety and specialty coffees were included. We loved our morning Americanos! The pool was perfect! The small village next to the resort offered a taste of the true Philippine culture!

Everything was great. I would stay here again. FYI--there is great exploring to the left and right side of resort.

Very nice facilities and views but hot water supply in room was not hot, just lukewarm.

Great place 90min from PPS airport through lovely terrain (drive like a tour!). Amazing long pool (80 strokes to pool bar but more pool on other side, where jacuzzis x3 are). Whitish sandy beach is stunning. Had a room facing pool so could walk a few steps and jump right in. Only downside is male sauna under repair so you had to prebook and use female one, gym v small and only restaurant very slow service….but friendly at least. Underground river is great (tour starts 100m to left of resort beach, plus you could book there much cheaper!). I did a snorkeling trip to Ulugsm bay, swam with one turtle and saw 3 giant clams otherwise not amazing so perhaps Honda is way to go?).

An amazing hotel and the accommodations were fabulous. Pool is stunning! The only area for improvement is the food.

Room outstanding, cleanliness of hotel 5 star, staff 5 star truly a 5 star resort! We will be back

Very clean and super friendly staff