The Heritage Hotel Manila

This was my 3rd time staying at the Heritage, I always enjoy myself here. The staff is really top notch. Always willing to help in any way. They allowed me early check in and after I checked out they front desk stored my bags for about 3 hours until my next booking was available. The breakfast is always delicious and they have omelets cooked to order. They also run a shuttle to the Mall of Asia several times a day. I will definitely return here any time I am in Manila.

I love the food,nice room

Awesome & safe & very clean

U get what u paid for

I only think that I not impress is the ac it's too cold I turn it up but it didn't do anything

It’s a wonderful hotel with amazing staff with a restaurant that provided a wonderful buffet all breakfast and dinner. Desserts and drinks were so good with fun entertainment Wednesday through Saturday. There were a few thing an about the room: mold in under sink that you can clearly see when sitting on the toilet, mold in the toilet and not so clean tub. The fridge was not cold whatsoever so our food and drinks did not save. Extra charge for blankets as they only provided layers of sheets. The beds including the roll away bed was extremely comfortable and the space in the rooms were nice. It was beautiful hotel that was under some construction that you can hear when sleeping at times but it was so convenient of the locations to get to airport, Mall of Asia and other stores that were walking distance. One thing that exceptional and made me feel so secure in staying there was the security on site. They checked for every vehicle coming into the property and would not allow pushy drivers (taxi’s and other sorts of transportation) onto the property. Also, the doormen were also there at every entrance and leaving. Very attentive to make sure we got in our vehicles safely as well as leaving without being hounded at the door by other drivers. Both of those things was a seller as well. Overall, will book again but hope the rooms will get maintained better.

Very nice people clean staff and breakfast great

The room is old and bed do have smell.

I always stay at Heritage hotel with my family- & this time I stayed with my mum & dad. We were checked in a bit late to make sure my mum & dad’s room was near the lift, Ed the manager (& team) was so apologetic that he arranged for a free late checkout for us, which was much appreciated as our flight was not till in the late afternoon. We always look forward for breakfast as we all love the taho 😄 which was part of the wide array of spread they offer for breakfast. The team is always helpful, always pleasant, and facilities are always clean & topnotch. Kudos to Ed & to the whole Heritage team, thank you so very much for making our stay as comfortable as ever as always! I’m sure we will see you again.

love over all

Good customer service

I stay at Heritage every time I go to Philippines The place is beautiful and the staff are amazing

The pool is dirty and run down with scummy tiles and broken deck boards. the breakfast buffet is low quality from unripe fruit to cold soup and cold coffee and bland, oily and poorly presented foods, plus slow and sloppy service. The gym is poorly arranged so you can’t use the free weights in the weight room because it is so crammed and has a column in the middle. Room floor is lumpy under the carpet, the bathroom shower drained so slow your standing in stale water, The only highlight was the club server Onil. He was attentive, professional and served with style and speed!

My room was facing Edsa Street and Roxas Blvd and was very noisy all night long therefore I lost one night of sleep . The duty manager made up for the inconvenience by providing us a complimentary shuttle ride to the airport

The buffet was good and lots of selections. But compare to other hotels, i think it’s more expensive. Good thing we got seniors discount. Thanks for the good services starting from reception to buffet until check out.

The carpet floor seems old and dirty. The rest are good, and the staff are very nice

Always add the breakfast option. Unbeatable.

Staff are very helpful the room smell like molds

We have stayed a few times at the Heritage Hotel, it is very comfortable with friendly staff , and is good value. Recommended

The breakfast buffet was amazing