Phi Phi Banyan Villa

The air conditioning was not working and the hotel didn’t have another room so we have lo leave and we are waiting to Expedia for refund, then the bathroom was really dirty!!!!! The bed was not good at all…. We couldn’t stay not even 1 night and had to book another hotel….. the staff didn’t care we left….

Location was excellent, the village of Phi Phi is very quaint and walkable. Breakfast options were good.

Good place to stay on

Hotel is located right across from the beach. Short walking distance to shops, restaurants and nightlife. Swimming pool was fun to chill at. The hotel room was spacious with a large balcony but hotel is in need of updating or renovating soon...

Close to the pier, breakfast was delicious, clean and the staff were very kind

Excellent Hotel and service. Everyone was so nice and friendly. Breakfast was very good. Pool was simple and very nice to just hang out. Property was very well maintained. Property is in a great location. Very close to the beach, shopping and food. The cats were also very kind and friendly and took good care of us. Always making sure we were happy. Please take good care of them. Thank you Mr. Orange cat for greeting us, White cat for the belly rubs and black and white cat for walking us to our room everyday. Thank you also to your wonderful staff! It was a great stay!

Great bed lovely clean bedding Cold aircon Nice pool area

Absolute Nightmare – Left After One Night, No Refund This was one of the worst hotel stays I’ve ever had. The room was unbearably noisy with zero soundproofing, and it was full of mosquitoes—I woke up covered in bites. The staff were rude and unhelpful, and the breakfast was cold, stale, and barely edible. We had booked 4 nights but checked out after just 1 because we couldn’t take it anymore—and they refused to give any refund. Summary: Noisy rooms, mosquito infestation, rude staff, terrible food, and no refund policy. Avoid at all costs.

Loved it; perfect; no notes

The property was nothing like the photos advertised. It felt run down and lacked the atmosphere of a true resort. Our bathroom had ants on the counter and sink, and the room door had a large gap underneath that we had to block with a towel each night. Around the walkways, cockroaches were a common sight, which made the stay uncomfortable. The front desk staff gave the impression that they weren’t very interested in helping, though the cleaning staff were genuinely kind and attentive. Another inconvenience was the key system: only one key card is provided per room, and it must be handed in at the front desk every time you leave. The electricity is tied to the key card, meaning the air conditioning only runs when you’re inside. I had to specifically request a workaround so the AC could stay on while we were out. Overall, the experience was disappointing. We left after two nights despite booking three, and didn’t mind losing the money—that’s how strongly we felt about not staying longer. Unfortunately, I would not recommend this property or return in the future. My daughter loved all the cats around the grounds.

Thanks

Beautiful hotel

Lovely hotel Maybe need a few more beds around the pool only had 6 in total. Nice size gym. We didn’t stay long enough to enjoy the hotel as only stayed 2 nights and that was enough for me in Phi Phi.

The staff were amazing! There was some confusion about our rooms being in separate buildings but the ladies on reception sorted this out very quickly and professionally! The reception staff are a true credit to the hotel! The porters were always there with a smile and the breakfast team were great too! Breakfast was a great mix of fresh fruit, salad, bread items as well as an egg station and Thai options too. We were sad to leave because we had such a great time! The hotel is a 5 minute walk from the pier and is centrally located for everything. Thanks for making the end of our holiday in Thailand so amazing!!

Location wise, this is a great hotel - few minutes walk from the port and surrounded by restaurants and bars, while still being quiet in the hotel itself. The pool area was quite poor - lacking beds, very unclean. The room was a good size, but also was not cleaned properly. Mild warning that there is also no air conditioning in the gym.

Breakfast included was a plus! Hotel very close to Port

Do not stay here under any circumstances. Without exaggeration, this is one of the worst accommodations I have ever experienced. Although the location is good, it does not make up for anything else. The noise level is unbearable: on one hand, an absurd number of frogs that make it impossible to sleep all night, and on the other, the old air-conditioning units that produce constant and loud noise. The minibar is also extremely noisy, making rest even more difficult. The hotel is not dirty, but it is completely neglected — worn facilities, poor maintenance, and an overall lack of care. On top of that, there is an unpleasant smell throughout the property and the rooms are poorly lit, making the atmosphere feel dark and uncomfortable. The photos are very misleading: in reality everything is much smaller than it appears online and far more run-down and poorly maintained. The staff’s service was very poor, unfriendly, and not helpful at all. The breakfast is basic and offers nothing special. The only redeeming feature was the pillows, which were comfortable. Everything else was a very negative experience. I would not return and would not recommend it to anyone.

Location

Was amazing

Great staff and location. Great buffet too.