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Farah Fazanna

05 Jun 2020 - 4 min read

All you need to know on Malaysia’s new flight safety procedures

Written by: Valerie Vanessa Ebal

The current global pandemic has caused us all to be grounded. It has redefined a new normal for us, a new way of doing things and living our lives. As domestic air travel resumes and we approach the recovery MCO phase here in Malaysia, we begin to reclaim spaces while we gradually regain the freedom to move — and we honestly can’t be happier. However, before proceeding to book that flight back home or to that quick getaway destination, it is important to know how airport and airline procedures have changed, to be better prepared and to guard our safety. Here we have listed all the preparations you need to make and things to expect before flying and traveling in the midst of the COVID-19 pandemic in Malaysia.

Essential checklist before you fly

1.
Make sure you are healthy, fit to fly and have no respiratory disease symptoms.
2.
Be fully aware and correctly informed about your destination’s quarantine policy and other requirements.
3.
You have obtained all travel approvals and documents.
Passengers need a valid written approval and stamped letter from the Royal Malaysia Police (PDRM) for interstate travel in order to be able to check in at the airport. Permits are granted for reasons such as emergencies; attending to death in the family, for work and also couples who were living apart.
Alternatively, Malaysians who have completed the 14-day quarantine at designated quarantine centers may present the letter issued by the National Disaster Management Agency (NADMA) in exchange of Police Permit. Any letter or document issued by other individuals, companies or government agencies besides PDRM and NADMA, will not be accepted and you shall be referred to the KLIA Police.

At the airport

Who is allowed into the airport?

For KLIA 1, only passengers with a valid flight ticket and boarding pass will be allowed to enter. Family members or friends of the passenger who are not traveling are not allowed into the airport.

For KLIA 2, the public will only be allowed in up to the gateway@klia2 shopping mall. All visitors will be required to wear a face mask and have their body temperature checked before being allowed in.

At the airport, if you are a passenger you will need to:

1.
Have a valid flight ticket or boarding pass.
2.
Wear a face mask before entering the airport and throughout airport procedures (excluding infants).
3.
Have a body temperature of less than 37.5 ºC in order to enter the airport.
4.
Submit to temperature screening at various checkpoints.
5.
Observe the social distancing imposed during queuing and in seating areas at the airport.

Before take-off

1.
Make sure that you are still wearing your face mask properly during boarding.
2.
Take your assigned seat which has been arranged by the airline to observe social distancing on board. Passengers will be separated by empty seats.
3.
The cabin will be sprayed for disinfection according to regulations.

During the flight

1.
All cabin crew will be wearing face masks and gloves.
2.
You will need to observe social distancing on board and respect other passengers’ personal space at all times. Your movement in the aircraft will be restricted and guided by the cabin crew.
3.
Face masks will need to be worn throughout the entire flight except during meal times.
4.
Food and drinks served onboard are prepared under strict food safety requirements.

Upon arrival

1.
The cabin will be sprayed for disinfection according to regulations.
2.
You will need to ensure your health declaration form has been completed.
3.
You will go through a temperature check before landing and/or upon arrival.
4.
Face masks must be worn during disembarkation and baggage collection.
5.
If you are in transit, you are required to remain at the airport.
6.
You might be subjected to a mandatory quarantine according to the policy of your destination.

Additional travel advice

1.
Arrive at the airport early, at least 3 hours before, to make allowances for additional health screenings and new procedures.
2.
Practice good hygiene at all times. Bring extra face masks and your own hand sanitizer.
3.
Only essential stores will be opened at the airport, so be prepared with everything you might need for your trip.
4.
Air travel is one of the safest modes of travel, especially with the deep cleaning, sanitising and disinfecting that the aircraft and its cabin go through daily,

Airport and airline hygiene

For further information on air travel during the Recovery Movement Control Order (RMCO) in Malaysia, you can contact the National Disaster Control Center (NDCC) at 03-80642400.

1.
Airports in Malaysia have gone through disinfection and have been consistently sanitized since the onset of the COVID-19 outbreak.
2.
Malaysia Airports Holdings Bhd (MAHB) has enforced limited entry and exit points at KLIA airports. Its Aviation Security team has been deployed to check passengers’ temperatures and ensure face masks are worn.
3.
Malaysia Airlines and Malindo Air aircrafts are equipped with High-Efficiency Particle Filters (HEPA) that are normally used in hospitals to filter out 99.9% of dust particles and airborne contaminants such as viruses and bacterias.
4.
On ground and in-flight crew are subjected to regular health screenings.
5.
Besides cabin disinfection, deep cleaning of surface touchpoint on the aircraft is carried out daily as well.

For more information on new travel procedures of different airlines, check out:

New air travel procedures: Malindo Air
New air travel procedures: Malaysia Airlines
New air travel procedures: Firefly
New air travel procedures: AirAsia

For updates on travel restrictions and airline policies, visit Traveloka’s COVID-19 Travel Updates page.

All information on this page is true as of 5 June 2020 and is subject to change according to the discretion of the relevant authorities and stakeholders.

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