About Jet Airways
Jet Airways is an Indian airline that operated under IATA code 9W and ICAO code JAI, with the callsign "Jet Airways." Founded on 1 April 1992 by Naresh Goyal, the airline commenced commercial operations on 5 May 1993 with a fleet of four leased Boeing 737-300 aircraft. Headquartered in Mumbai, India, Jet Airways grew to become one of India's largest private airlines, offering both domestic and international scheduled passenger and cargo services from its primary hub at Chhatrapati Shivaji Maharaj International Airport (BOM) in Mumbai.
At its peak, Jet Airways operated a fleet of over 120 aircraft serving more than 65 destinations across India, Southeast Asia, the Middle East, Europe, and North America. The airline was known for its full-service offering including complimentary meals, generous baggage allowances, and an award-winning in-flight entertainment system. In 2013, Abu Dhabi-based Etihad Airways acquired a 24% stake in the carrier for approximately USD 379 million, forming a strategic partnership that expanded codeshare connectivity across both airlines' networks.
Jet Airways suspended all flight operations on 17 April 2019 due to severe financial difficulties, with debts totalling approximately USD 1.2 billion. The airline was subsequently referred to India's National Company Law Tribunal (NCLT) for insolvency proceedings. In 2020, entrepreneur Murari Lal Jalan and asset management firm Kalrock Capital acquired the airline through the insolvency resolution process with plans to revive operations. However, on 7 November 2024, the Supreme Court of India ordered the liquidation of Jet Airways, effectively ending revival efforts. As of early 2026, the airline's remaining assets, including three Boeing 777 aircraft sold for USD 46 million, are being liquidated.
Airline Overview and History
Jet Airways' journey from a small domestic carrier to one of India's most prominent airlines spans nearly three decades. Key milestones in the airline's history include:
- 1 April 1992 — Jet Airways incorporated in Mumbai by founder Naresh Goyal
- 5 May 1993 — Commenced commercial operations with four leased Boeing 737-300 aircraft on domestic routes
- 14 January 1995 — Granted scheduled airline status by the Government of India
- 1996 — Placed a USD 375 million order for four Boeing 737-400 and six Boeing 737-800 aircraft
- 2004 — Launched first international service from Chennai to Colombo in March 2004
- 2005 — Inaugurated long-haul service to London Heathrow from Mumbai via Brussels
- 2006 — Acquired Air Sahara for approximately USD 500 million, rebranding it as JetLite
- 2007 — Launched direct flights to New York (Newark), Toronto, and additional European destinations
- 2008 — Introduced Boeing 777-300ER wide-body aircraft for long-haul operations
- 2013 — Etihad Airways acquired a 24% stake for USD 379 million, forming a strategic codeshare partnership
- 2014 — Carried over 22 million passengers and operated nearly 1,000 daily flights
- 17 April 2019 — Suspended all flight operations due to financial distress
- 7 November 2024 — Supreme Court of India ordered the liquidation of the airline
The airline's primary hub was Chhatrapati Shivaji Maharaj International Airport (BOM) in Mumbai, with secondary hubs at Indira Gandhi International Airport (DEL) in New Delhi and Kempegowda International Airport (BLR) in Bengaluru. Jet Airways' vision was to be India's preferred domestic and international airline, delivering world-class travel experiences with an emphasis on safety, punctuality, and warm Indian hospitality.
Fleet and Aircraft
During its years of operation, Jet Airways maintained a diverse fleet of both narrow-body and wide-body aircraft to serve its extensive domestic and international network. The fleet included the following aircraft types:
- Boeing 737-800 — The workhorse of the domestic fleet, configured in a two-class layout with Premiere (business) and Economy cabins, operating on high-frequency domestic and short-haul international routes
- Boeing 737-900ER — Extended-range variant deployed on longer domestic sectors and medium-haul international routes
- Boeing 777-300ER — The flagship long-haul aircraft, featuring a three-class configuration with First, Premiere, and Economy cabins, used on routes to London, Amsterdam, and other intercontinental destinations
- Airbus A330-200 — Wide-body aircraft used on medium- to long-haul international routes to the Middle East, Southeast Asia, and select European destinations
- Airbus A330-300 — Deployed on high-demand international routes requiring greater passenger capacity
- ATR 72-500 — Turboprop aircraft operated by JetLite (Jet Airways' subsidiary) on shorter regional routes connecting smaller Indian cities
At its peak in 2018, the combined fleet numbered over 120 aircraft. Jet Airways maintained its fleet in compliance with India's Directorate General of Civil Aviation (DGCA) regulations and adhered to international safety and maintenance standards. Following the suspension of operations in 2019, the fleet was progressively returned to lessors, deregistered, or placed in storage. The final three Boeing 777 aircraft were sold in February 2026 for USD 46 million as part of the liquidation process.
Top Flight Routes
Before suspending operations, Jet Airways served an extensive network of domestic and international routes. Below are some of the most popular routes the airline operated, along with related route options for Malaysian travellers searching for flights to India and beyond on Traveloka.
Popular Domestic Routes (India)
- Mumbai to Delhi — India's busiest air corridor, connecting the financial capital to the national capital, with multiple daily frequencies
- Mumbai to Bengaluru — A top business travel route linking Mumbai to India's technology hub
- Delhi to Goa — Popular leisure route to India's premier beach destination on the western coast
- Mumbai to Kolkata — Connecting India's western and eastern metropolitan centres
- Delhi to Chennai — Key north-south route linking the capital to Tamil Nadu's largest city
Popular International Routes
- Mumbai to London Heathrow — Flagship long-haul route operated with Boeing 777-300ER aircraft
- Mumbai to Singapore — Popular Southeast Asian route for business and leisure travellers
- Delhi to Dubai — High-demand route connecting India to the Middle East's largest commercial hub
- Mumbai to Bangkok — Leisure and business route to Thailand's capital
- Mumbai to Kuala Lumpur — Direct connection between India's financial capital and Malaysia
Related Routes for Malaysian Travellers on Traveloka
While Jet Airways is no longer operational, Malaysian travellers can still book flights to popular Indian destinations and beyond on Traveloka with other airlines:
Search for the latest available flights and fares on Traveloka to find the best deals on routes to India and other international destinations.
Baggage Allowance and Policies
Jet Airways offered a generous baggage policy compared to many low-cost carriers. Below is a summary of the airline's baggage rules as they applied during its operational years.
Cabin Baggage
- Economy Class: One cabin bag weighing up to 7 kg with maximum linear dimensions of 115 cm (55 x 35 x 25 cm)
- Premiere (Business) Class: One cabin bag weighing up to 10 kg, plus one additional laptop bag
- JetPrivilege Platinum and Gold members: Entitled to one cabin bag of up to 10 kg plus a laptop bag regardless of class
Checked Baggage
- Domestic Economy Class: One free checked bag of up to 15 kg
- Domestic Premiere Class: Two free checked bags of up to 15 kg each (total 30 kg)
- International Economy Class: Two free checked bags of up to 23 kg each (total 46 kg)
- International Premiere Class: Two free checked bags of up to 32 kg each
- Maximum weight per piece: No single bag could exceed 32 kg
Excess Baggage Fees
- Domestic routes: INR 500 per excess kilogram (approximately RM 28 at prevailing exchange rates)
- International routes: Calculated at 1.1% of the one-way adult Economy Class full fare per excess kilogram
- Oversize charge (international): USD 150 per piece exceeding 158 cm in linear dimensions
Prohibited and Restricted Items
Jet Airways followed international aviation security regulations. Key restrictions included:
- Dangerous goods, flammable liquids, and sharp objects prohibited in cabin baggage
- Lithium batteries and power banks to be carried in cabin baggage only
- Liquids in cabin baggage limited to 100 ml per container in a single transparent resealable bag
Check-in Guide
Airport Counter Check-in
Jet Airways provided airport counter check-in at all departure airports across its network. Recommended arrival times were:
- Domestic flights: At least 2 hours before scheduled departure, with check-in closing 60 minutes before departure
- International flights: At least 3 hours before scheduled departure, with check-in closing 75 minutes before departure
- Boarding gate closure: 15 minutes before scheduled departure for all flights
Online Check-in
Jet Airways offered web check-in through its official website and mobile app:
- Domestic flights: Available from 48 hours to 60 minutes before scheduled departure
- International flights: Available from 48 hours to 2 hours before scheduled departure
- Features: Seat selection, boarding pass printing, and the ability to skip the check-in counter queue by proceeding directly to the baggage drop counter
Passengers who completed online check-in but had checked baggage still needed to visit the baggage drop counter at the airport before the cut-off time.
Cabin Classes and In-Flight Experience
Economy Class
Jet Airways' Economy Class was considered one of the best in India's domestic market, offering a full-service experience that included:
- Complimentary hot meals on all flights (halal and vegetarian options available upon request)
- Complimentary beverages including soft drinks, juices, tea, and coffee
- Comfortable seating with standard pitch for domestic and regional flights
- Seat selection available during booking or online check-in
Premiere (Business) Class
Jet Airways' Premiere Class delivered a premium travel experience:
- Domestic and regional flights (Boeing 737): Wide leather seats in a 2-2 configuration with generous legroom, complimentary multi-course meals, and priority boarding
- Long-haul flights (Boeing 777-300ER): Fully lie-flat seats in a 1-2-1 configuration, each 73 inches long with built-in lumbar support and massage system, offering direct aisle access from every seat
- Fine dining: Multi-course meals with Indian and international cuisine, accompanied by a selection of wines and champagnes
- Priority services: Priority check-in, priority boarding, lounge access at major airports, and enhanced baggage allowance
In-Flight Entertainment (JetScreen)
Jet Airways' in-flight entertainment system, branded JetScreen, was available on wide-body aircraft (Boeing 777 and Airbus A330) and featured:
- Panasonic touchscreen personal monitors at every seat
- Approximately 180 on-demand films, 249 television programmes, and nearly 1,000 audio channels
- Over 200 hours of entertainment programming including Hollywood blockbusters, Bollywood movies, international films, and regional Indian content
- USB charging ports and power outlets at every seat on wide-body aircraft
Passenger Policies and Special Services
Travelling with Children and Infants
- Children (2 to 11 years): Must be accompanied by at least one adult aged 16 years or above, with their own seat and ticket at applicable child fares
- Infants (under 2 years): May travel on an accompanying adult's lap with an infant ticket. One adult may accompany only one infant. The infant ticket does not include a separate seat
- Required documents: Valid passport or birth certificate for all child and infant passengers
- Strollers and car seats: Could be checked in at the boarding gate at no extra charge
Pregnant Passengers
- Up to 28 weeks (single, uncomplicated pregnancy): Travel permitted without a medical certificate
- 29 to 35 weeks (single, uncomplicated pregnancy): A Fit-to-Fly certificate from an obstetrician, obtained within 2 to 3 days of the travel date, was required
- Beyond 35 weeks (single pregnancy) on international flights: Travel was not permitted
- Beyond 32 weeks (multiple or complicated pregnancy): Travel was not permitted and required clearance from the airline's Medical Department
Unaccompanied Minors
- Domestic flights: Children aged 6 to 12 years were eligible for the unaccompanied minor (UMNR) service
- International flights: Children aged 5 to 12 years were eligible
- Young passengers aged 13 to 16: Could opt for the UMNR service at the parents' request
- Fees: INR 1,500 for domestic flights, INR 3,000 (or USD 60) for short-haul international flights to SAARC nations, and USD 100 for long-haul international flights
- Parents or guardians were required to complete the UMNR form with details of the designated person to receive the child at the destination
Passengers Requiring Special Assistance
Jet Airways provided dedicated assistance for passengers with reduced mobility, visual or hearing impairments, or medical conditions. Services included:
- Wheelchair assistance from check-in through boarding and disembarkation
- Priority seating arrangements near the cabin crew for passengers requiring supervision
- Carriage of personal mobility devices including manual and electric wheelchairs
- Special meal requests for passengers with dietary or medical requirements
Passengers requiring special assistance were advised to notify the airline at least 48 hours before departure.
Reschedule, Cancellation, and Refund Policy
Rescheduling Flights
Jet Airways allowed passengers to reschedule their flights subject to fare type and availability. The process for flights booked through Traveloka was:
- Open the Traveloka app or website and go to My Booking
- Select the booking you wish to modify
- Choose the reschedule option and select a new flight date or time
- Pay any applicable rescheduling fees or fare differences
Flexible fare types typically allowed changes with lower fees, while promotional fares had stricter conditions and higher change charges.
Cancellations and Refunds
Refund eligibility depended on the fare type purchased:
- Fully refundable fares: Eligible for a full refund upon cancellation
- Partially refundable fares: Cancellation charges were deducted from the refund amount
- Non-refundable promotional fares: Generally not eligible for a cash refund, though travel credit could be issued in some cases
- Airline-initiated cancellation: Passengers were entitled to a full refund or rebooking on an alternative flight at no extra cost
Refund processing for Jet Airways typically took 7 to 30 business days depending on the payment method. For passengers with outstanding refund claims following the airline's suspension and subsequent liquidation, claims should be directed to the appointed liquidation administrators.
Why Book Jet Airways Flights on Traveloka
While Jet Airways is no longer operating scheduled flights following the Supreme Court of India's liquidation order in November 2024, Traveloka remains your go-to platform for booking flights to India and destinations formerly served by the airline. Here is why Malaysian travellers trust Traveloka for their flight bookings:
- Wide airline selection — Compare and book flights from multiple airlines serving routes to India, the Middle East, and beyond from a single platform
- Competitive pricing — Access exclusive deals, flash sales, and promotional fares not available elsewhere
- Easy comparison — Sort and filter flights by price, departure time, duration, and number of stops
- Flexible payment options — Pay with credit or debit cards, bank transfers, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plans
- Instant e-ticket — Receive your booking confirmation and e-ticket immediately via email and the Traveloka app
- 24/7 customer support — Multilingual support team available around the clock for booking assistance and travel queries
- Loyalty rewards — Earn Traveloka Points and enjoy cashback promotions on your flight bookings
Tips for Finding Cheap Flights on Traveloka
Whether you are searching for flights to India or other destinations previously served by Jet Airways, these strategies will help you secure the best fares on Traveloka:
- Book early — Ticket prices generally increase closer to the departure date, so plan and book well in advance for the best fares
- Be flexible with dates — Use Traveloka's fare calendar to compare prices across different travel dates and find the cheapest day to fly
- Fly midweek — Flights on Tuesdays and Wednesdays tend to be cheaper than weekend departures
- Set Price Alerts — Activate Traveloka's Price Alert feature to receive instant notifications when fares drop on your preferred route
- Check promotions regularly — Visit Traveloka's flight deals page for flash sales, promo codes, and seasonal offers
- Travel during off-peak periods — Avoid school holidays, Hari Raya, Chinese New Year, Deepavali, and other major festive seasons for lower fares
- Bundle your trip — Book flights and hotels together on Traveloka for combined savings on your travel budget
- Compare across airlines — Since multiple carriers now serve routes to India from Malaysia, use Traveloka to compare all options and pick the most affordable flight
How to Book Flight Tickets on Traveloka
Follow these steps to book flights to India and other destinations on Traveloka:
- Visit traveloka.com or open the Traveloka app and navigate to the Flights section
- Enter your departure city (e.g., Kuala Lumpur) and destination (e.g., Mumbai or New Delhi), select your travel dates, and specify the number of passengers
- Tap the search button to view all available flights from multiple airlines for your route
- Sort results by price, departure time, or duration and select your preferred flight
- Enter passenger details including full name as it appears on your passport, date of birth, nationality, and contact information
- Add optional extras such as additional baggage, seat selection, or travel insurance
- Review your complete booking summary including base fare, taxes, and any add-ons
- Select your preferred payment method — credit or debit card, online banking, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plan — and complete the payment
- Receive your e-ticket instantly via email and the Traveloka app, then save or print it for reference at the airport
Traveloka makes booking flights to India and beyond quick, secure, and hassle-free. Start searching for your next trip today and discover affordable fares from Malaysia to destinations around the world.