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Airline Profile

About Kalstar Aviation

Kalstar Aviation is an Indonesian regional airline that operated under IATA code KD and ICAO code KLS. Founded in December 1993 in Samarinda, East Kalimantan, by Andi Masyhur as Kalstar Tour-Travel Co., Ltd, the airline commenced scheduled passenger operations in November 2007. Kalstar Aviation's main hub was Berau Kalimarau Airport (BEJ) in East Kalimantan, with additional operations based at Samarinda Temindung Airport and other airports across Kalimantan.

The airline focused on serving domestic routes across Indonesia, with a particular emphasis on connecting cities and towns within Kalimantan (Indonesian Borneo). Kalstar Aviation played an important role in providing air connectivity to remote and underserved communities in Kalimantan, where limited road and rail infrastructure makes air travel essential. The Indonesian Ministry of Transportation suspended the airline's Air Operators Certificate on 30 September 2017 due to technical and financial issues, and the carrier has not resumed operations since.

Airline Overview and History

Kalstar Aviation has a history spanning over two decades in Indonesian aviation. Key milestones include:

  • December 1993 — Founded as Kalstar Tour-Travel Co., Ltd in Samarinda, East Kalimantan, by Andi Masyhur
  • November 2007 — Commenced scheduled passenger flight operations
  • September 2008 — Purchased first aircraft, an ATR 42
  • 2010 — Expanded fleet to three ATR 42 aircraft
  • 2013 — Carried over 1 million passengers in a single year, marking a significant growth milestone
  • 2014–2016 — Expanded route network and introduced jet aircraft including the Embraer E195
  • 30 September 2017 — Air Operators Certificate suspended by the Indonesian Ministry of Transportation due to technical and financial deficiencies

At its peak, Kalstar Aviation was a significant regional carrier in Kalimantan, serving multiple destinations and providing vital air links to communities across Indonesian Borneo. The airline's suspension reflected broader challenges faced by smaller Indonesian carriers in maintaining operational and financial standards required by regulators.

Fleet and Aircraft

Before its suspension, Kalstar Aviation operated a mixed fleet of turboprop and jet aircraft suited to the diverse requirements of its domestic route network:

  • ATR 42-500 — Turboprop aircraft used for shorter routes and airports with limited runway length across Kalimantan
  • ATR 72-600 — Higher-capacity turboprop used on busier regional routes
  • Embraer E195 — Regional jet deployed on higher-demand routes between major Indonesian cities

The ATR turboprop aircraft were particularly well-suited to Kalimantan operations, where many airports have shorter runways and limited facilities. The Embraer E195 provided jet-speed service on trunk routes. All aircraft were maintained in accordance with Indonesian Directorate General of Civil Aviation (DGCA) regulations.

Top Flight Routes

Before its suspension, Kalstar Aviation served a network of domestic routes primarily within Kalimantan and connecting to major Indonesian cities. Key routes included:

  • Samarinda to Tarakan — Connecting East Kalimantan cities along the coast
  • Samarinda to Nunukan — Serving the border region with Malaysia in North Kalimantan
  • Balikpapan to Berau — Linking the oil city to the regency capital and gateway to Derawan Islands
  • Jakarta to Balikpapan — Trunk route connecting the Indonesian capital to East Kalimantan
  • Surabaya to Balikpapan — Connecting Java to Kalimantan

For Malaysian travellers interested in exploring Indonesian Borneo, Traveloka offers convenient flights to Kalimantan destinations:

Search on Traveloka for the latest available flights and fares to Indonesian destinations.

Baggage Allowance and Policies

Baggage policies for Kalstar Aviation flights were based on standard Indonesian domestic aviation norms. Below is a general guide.

Cabin Baggage

  • Weight limit: 7 kg per passenger
  • Maximum dimensions: 40 x 30 x 20 cm (for turboprop aircraft) or 55 x 40 x 20 cm (for jet aircraft)
  • Additional item: One small personal item permitted

Checked Baggage

  • Free allowance: 15 to 20 kg per passenger depending on fare type and aircraft
  • Maximum weight per piece: 32 kg
  • Excess baggage: Available at additional cost per kilogram at the airport counter

Passengers travelling on turboprop aircraft (ATR 42/72) should be aware that baggage capacity may be more limited compared to jet aircraft due to cargo hold size restrictions.

Prohibited and Restricted Items

  • Dangerous goods, flammable materials, and sharp objects are prohibited in both cabin and checked baggage
  • Lithium batteries and power banks must be carried in cabin baggage only
  • Oversized items may need to be shipped separately as cargo

Check-in Guide

Airport Counter Check-in

Airport counter check-in was available at all departure airports served by Kalstar Aviation. Recommended arrival times were:

  • Domestic flights: At least 2 hours before departure

Passengers were required to present a valid government-issued ID such as KTP or passport along with their booking confirmation at the check-in counter.

Online Check-in

Kalstar Aviation offered limited online check-in services through its website. Availability depended on the departure airport and route. Airport counter check-in remained the primary option for most passengers.

Cabin Classes and In-Flight Experience

Economy Class

Kalstar Aviation operated an all-economy cabin configuration across its fleet. The cabin featured:

  • 2-2 seating on ATR turboprop aircraft with comfortable legroom
  • 2-2 seating on the Embraer E195 for regional jet comfort
  • Window and aisle seat options on all aircraft types

In-Flight Meals and Beverages

Complimentary light refreshments including snacks and beverages were provided on most Kalstar Aviation flights. Service varied by flight duration, with longer routes receiving more substantial meals. The airline offered halal meal options in accordance with Indonesian standards.

In-Flight Entertainment

In-flight entertainment systems were not installed on Kalstar Aviation aircraft. Passengers were encouraged to bring personal devices for entertainment during flights.

Passenger Policies and Special Services

Travelling with Children and Infants

  • Children (2–11 years): Required their own seat and ticket, must be accompanied by an adult
  • Infants (under 2 years): Could travel on an accompanying adult's lap with a reduced infant fare
  • Required documents: Valid birth certificate or identity document for all child and infant passengers

Pregnant Passengers

  • Passengers in early to mid stages of pregnancy could fly without restriction
  • A medical fitness-to-fly certificate was required for passengers beyond 28 weeks of pregnancy
  • Travel beyond 36 weeks of pregnancy was not permitted

Passengers Requiring Special Assistance

Kalstar Aviation provided assistance for passengers with reduced mobility or special needs:

  • Wheelchair assistance at check-in and boarding
  • Priority seating arrangements
  • Cabin crew assistance during the flight

Passengers requiring special assistance were advised to notify the airline at least 48 hours before departure.

Unaccompanied Minors

  • Unaccompanied minor services were available on select routes for children aged 5 to 12 years
  • Parents or guardians were required to complete documentation at check-in

Reschedule, Cancellation, and Refund Policy

Rescheduling Flights

To reschedule a Kalstar Aviation flight booked through Traveloka:

  • Open the Traveloka app or website and go to My Booking
  • Select the booking you wish to modify
  • Choose the reschedule option and select a new flight
  • Pay any applicable rescheduling fees or fare differences

Cancellations and Refunds

Refund eligibility depends on your ticket type:

  • Flexible fares: Eligible for full or partial refund
  • Promotional fares: May be subject to cancellation fees
  • Non-refundable tickets: May be converted into travel credit for future bookings

Refund processing typically takes 7 to 30 business days depending on the payment method.

Why Book Kalstar Aviation Flights on Traveloka

Booking flights through Traveloka offers several advantages for travellers exploring Indonesia:

  • Competitive pricing — Access exclusive deals and promotional fares on Indonesian domestic flights
  • Easy comparison — Sort and filter flights by price, departure time, duration, and stops
  • Flexible payment — Pay with credit or debit cards, bank transfers, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plans
  • Instant e-ticket — Receive your booking confirmation immediately via email and the Traveloka app
  • 24/7 customer support — Multilingual support team available for booking issues and travel queries
  • Loyalty rewards — Earn points, enjoy cashback, and access member-exclusive deals

Tips for Finding Cheap Flights on Traveloka

Use these strategies to secure the best fares on Indonesian domestic flights:

  • Book early — Ticket prices generally increase closer to the departure date
  • Be flexible with dates — Use Traveloka's fare calendar to compare prices across different days
  • Fly midweek — Tuesdays and Wednesdays tend to offer lower fares than weekends
  • Set Price Alerts — Get notified instantly when fares drop on your preferred route
  • Check promotions — Visit Traveloka's promo page regularly for flash sales and exclusive promo codes
  • Travel off-peak — Avoid Lebaran, school holidays, and Christmas/New Year periods for lower fares
  • Bundle your trip — Book flights and hotels together for additional savings
  • Compare airlines — Search across multiple carriers to find the most affordable option for your Indonesian route

How to Book Flight Tickets on Traveloka

Follow these steps to book your flight on Traveloka:

  1. Visit traveloka.com or open the Traveloka app and navigate to the Flights section
  2. Enter your departure city and destination, select your travel dates, and specify the number of passengers
  3. Tap the search button to view all available flights for your route
  4. Sort results by price, departure time, or duration and select your preferred flight
  5. Enter passenger details — full name (as on ID or passport), date of birth, nationality, and contact information
  6. Add optional extras such as additional baggage, seat selection, or travel insurance
  7. Review your booking summary including total fare, taxes, and add-ons
  8. Choose your preferred payment method — credit card, debit card, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay
  9. Complete the transaction and receive your e-ticket instantly via email and the Traveloka app

Save or print your e-ticket for reference at the airport, and you are all set to explore Indonesia.

Flight Services at Traveloka

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Multi-city Flight Ticket

Explore more cities by booking flight tickets on Traveloka. You can travel to various destinations—fly up to 5 different routes, set foot in 10 cities—all in one booking. Start your journey by opening the Flight Ticket menu, select the Multi-city option, fill in your flight routes, and then choose your desired flights.

High Flexibility Ticket

Are your travel plans constantly changing? With High Flexibility Tickets on Traveloka, you can reschedule your domestic flight without penalty and get refunds with low fees. Open the Flight Ticket menu, fill in your flight details, click 'Other Options' at the bottom, and select 'High Flexibility' under Ticket Flexibility options before you start your flight search.

How To Order Kalstar Aviation Ticket

How to Book a Flight Ticket

Here are the steps to book Kalstar Aviation tickets online:

  1. Visit the flight ticket page or open Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book the flight that suits you best
  4. Fill in the booker's and passenger's details
  5. Make a payment using your chosen method
  6. Receive your Kalstar Aviation e-ticket in My Orders or via your email

How to Pay

Payments for Kalstar Aviation tickets can be made via bank transfer, and credit card.

For more information regarding available payment methods, please visit the Payment Methods page.

Kalstar Aviation E-Ticket

The Kalstar Aviation e-ticket serves as proof of your booking for Kalstar Aviation flights. Show your e-ticket at the Kalstar Aviation counter during check-in (either at the airport or online) to get your boarding pass. If you do not receive your e-ticket within 60 minutes after making payment, please contact Traveloka Customer Service immediately.

Frequently Asked Questions

How do I book Kalstar Aviation flight tickets on Traveloka?
Open the Traveloka website or app, enter your departure and destination cities in Indonesia, select your travel dates, compare available flights, and complete your booking. You will receive an instant e-ticket via email and the Traveloka app.
When is the cheapest time to fly with Kalstar Aviation?
Indonesian domestic flights tend to be cheaper on weekdays and during off-peak periods outside of Lebaran, school holidays, and long weekends. Use Traveloka's fare calendar to compare prices and activate Price Alerts for notifications on fare drops.
How do I find cheap Kalstar Aviation flight tickets?
Search for flights on Traveloka to compare fares across different dates. Book early, fly midweek, and check the Traveloka promotions page for flash sales and exclusive promo codes on Indonesian domestic routes.
Are there any promo flight tickets for Kalstar Aviation on Traveloka?
Traveloka regularly offers promos and exclusive discounts on flight tickets. Visit the Traveloka flight promotions page to discover the latest deals available for Kalstar Aviation and other Indonesian airlines.
How long is a Kalstar Aviation flight?

Flight duration varies by route. For example, Samarinda to Tarakan takes approximately 1 hour, while Jakarta to Balikpapan takes around 2 hours. Check estimated flight times via Flight Status on Traveloka.

What is the baggage allowance for Kalstar Aviation flights?
Kalstar Aviation provides a free checked baggage allowance of 15 to 20 kg per passenger depending on fare type. Cabin baggage is limited to 7 kg. Dimensions vary by aircraft type. Excess baggage is available at an additional cost per kilogram.
Can I reschedule or refund my Kalstar Aviation ticket on Traveloka?
Traveloka provides options to reschedule or refund your flight ticket depending on fare rules. Visit your booking details in the Traveloka app or website and follow the guided instructions.
How do I check the status of my Kalstar Aviation flight?

You can check your Kalstar Aviation flight status on Traveloka via the Flight Status page for real-time updates on departure times, delays, and gate information.

How do I check in for a Kalstar Aviation flight?
Kalstar Aviation offers airport counter check-in at all departure airports. Passengers should arrive at least 2 hours before departure for domestic flights. Present your valid ID and booking confirmation at the counter.
What payment methods can I use to book Kalstar Aviation tickets on Traveloka?
Traveloka accepts credit and debit cards, bank transfers, digital wallets including Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay, as well as instalment plans.
Can I select my seat on Kalstar Aviation flights?
Seat selection may be available during the booking process on Traveloka or at check-in. You can choose your preferred window or aisle seat based on availability.
What documents do I need to fly with Kalstar Aviation?
For domestic flights within Indonesia, passengers need a valid government-issued ID such as a KTP or passport. Foreign nationals require a valid passport with at least 6 months of validity. Always check the latest requirements before travelling.
Can children and infants fly on Kalstar Aviation?
Yes. Children aged 2 to 11 years require their own seat and ticket. Infants under 2 years old may travel on an adult's lap with a reduced fare. A valid birth certificate or ID is required for all child and infant passengers.
Does Kalstar Aviation provide special assistance for passengers with disabilities?
Kalstar Aviation provides wheelchair assistance, priority boarding, and special seating for passengers with reduced mobility or special needs. Contact Traveloka or the airline at least 48 hours before departure to arrange assistance.
Does Kalstar Aviation provide in-flight meals?
Kalstar Aviation provides complimentary light refreshments including snacks and beverages on most flights. Service varies by flight duration. Halal options are available in accordance with Indonesian standards.
Can pregnant passengers fly on Kalstar Aviation?
Passengers in early to mid stages of pregnancy can fly without restriction. A medical fitness-to-fly certificate is required beyond 28 weeks. Travel beyond 36 weeks of pregnancy is not permitted. Consult your healthcare provider before booking.
How do I purchase extra baggage for my Kalstar Aviation flight?
Extra baggage can be purchased at the airport check-in counter at an additional cost per kilogram. Rates vary by route. Pre-booking extra baggage through Traveloka may also be available and is typically more affordable.
What happens if my Kalstar Aviation flight is cancelled?
If your flight is cancelled by the airline, you are generally entitled to a full refund or rebooking on an alternative flight. Check your booking details on Traveloka or contact Traveloka's 24/7 customer support for assistance.
Can I check in online for Kalstar Aviation flights?
Kalstar Aviation offered limited online check-in through its website. Availability varied by route and departure airport. Airport counter check-in remains the primary check-in method.
Can I add travel insurance to my Kalstar Aviation booking on Traveloka?
Yes, Traveloka offers travel insurance during the booking process. Coverage includes trip cancellations, flight delays, lost baggage, and medical emergencies, providing extra peace of mind for your Indonesian journey.

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