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Airline Profile

About TUIfly

TUIfly, officially known as TUI fly Deutschland, is a German leisure airline operating under IATA code X3 and ICAO code TUI. Headquartered at Hannover Airport in Germany, TUIfly is a subsidiary of the TUI Group, one of the world's largest travel and tourism companies. The airline primarily serves holiday destinations across Europe, North Africa, and the Atlantic islands, connecting German travellers with popular vacation spots in the Mediterranean and beyond.

TUIfly operates as a charter and scheduled carrier, focusing on leisure travel. The airline works closely with TUI's tour operator division to offer seamless holiday packages that include flights, accommodation, and transfers. With a strong reputation for reliability and service quality, TUIfly has become one of the most recognised leisure airlines in Europe, carrying approximately 7.9 million passengers annually across its extensive route network.

Airline Overview and History

TUIfly has a rich aviation heritage rooted in the merger of two well-known German carriers. The airline's history can be traced through the following key milestones:

  • 1972 – Hapag-Lloyd Flug was established as a charter airline under the Hapag-Lloyd shipping and travel conglomerate, based in Hanover, Germany.
  • 2002 – Hapag-Lloyd Express, a low-cost subsidiary, was launched to compete in the budget carrier market within Europe.
  • 2007 – Hapag-Lloyd Flug and Hapag-Lloyd Express merged to form TUIfly as part of a restructuring under TUI Travel PLC.
  • 2010 – The airline's callsign was officially changed from YELLOWCAB to TUI JET on 24 September 2010.
  • 2014 – TUI Travel PLC merged with TUI AG to create TUI Group, consolidating TUIfly's position within the group's aviation division.
  • 2025 – TUIfly retired the last Boeing 737-700 from its fleet in December 2025, completing the transition to a more modern fleet of 737-800 and 737 MAX 8 aircraft.

TUIfly's main hub is Hannover Airport (HAJ), with additional bases at major German airports including Dusseldorf (DUS), Frankfurt (FRA), Munich (MUC), Hamburg (HAM), Stuttgart (STR), Berlin Brandenburg (BER), Nuremberg (NUE), and Saarbrucken (SCN). The airline plays a vital role within TUI Group's integrated tourism model, transporting package holiday customers directly to resort destinations.

Fleet and Aircraft

TUIfly operates an all-Boeing narrow-body fleet, specialising in the Boeing 737 family. The fleet composition includes the following aircraft types:

  • Boeing 737-800 – The workhorse of the fleet, featuring a single-class configuration with approximately 189 seats. These aircraft have been in service since the mid-2000s, with the last new delivery in 2015.
  • Boeing 737 MAX 8 – The newest addition to the fleet, offering improved fuel efficiency, reduced emissions, and a quieter cabin. TUIfly currently operates seven 737 MAX 8 units, with seating for around 186 passengers.

All TUIfly aircraft are maintained to the highest European Aviation Safety Agency (EASA) standards. The airline's fleet modernisation strategy focuses on standardising operations with fuel-efficient Boeing 737 variants, reducing operational costs while minimising the environmental impact of its flights. The retirement of the Boeing 737-700 in late 2025 marked a significant step in this fleet renewal programme.

Top Flight Routes

TUIfly connects German cities with some of Europe's most beloved holiday destinations. The airline serves around 80 destinations in 17 countries, with a network focused on leisure travel. Popular routes include flights to the Canary Islands, the Balearic Islands, mainland Spain, Greece, Turkey, Egypt, and North Africa.

Some of the most popular TUIfly routes include:

  • Dusseldorf to Fuerteventura – One of the airline's busiest routes, connecting travellers with the stunning beaches of the Canary Islands.
  • Frankfurt to Palma de Mallorca – A classic summer holiday route serving the most popular Balearic island.
  • Hannover to Antalya – A favourite route for Turkish Riviera holidays, especially during the summer season.
  • Munich to Heraklion (Crete) – Connecting Bavarian travellers with the largest Greek island.
  • Hamburg to Gran Canaria – A popular winter sun destination for northern German holidaymakers.
  • Berlin to Hurghada – Serving the Red Sea resorts in Egypt, popular year-round.

If you are travelling from Malaysia and looking for connecting flights to these European holiday destinations, Traveloka offers convenient booking options. You can search for flights from Kuala Lumpur to London, Kuala Lumpur to Amsterdam, or Kuala Lumpur to Paris and connect onward to TUIfly destinations across Europe. For those heading to the Middle East, consider routes such as Kuala Lumpur to Dubai or Kuala Lumpur to Doha as gateway connections.

Baggage Allowance and Policies

TUIfly's baggage allowance varies depending on the fare type purchased. The airline offers two main fare categories: Pure and Perfect, each with different baggage inclusions.

Cabin Baggage

  • All passengers – One piece of hand luggage with maximum dimensions of 55 x 40 x 20 cm.
  • Short-haul and medium-haul flights – Maximum cabin baggage weight of 6 kg.
  • Long-haul flights – Maximum cabin baggage weight of 8 kg.
  • Long-haul with Premium Seat – Maximum cabin baggage weight of 10 kg.
  • One additional personal item (handbag, laptop bag, etc.) is permitted.

Checked Baggage

  • Pure fare – No free checked baggage is included. Passengers must purchase checked baggage separately.
  • Perfect fare – Includes one checked bag of up to 20 kg.
  • Maximum weight per piece – 32 kg.
  • Maximum dimensions per piece – 80 x 65 x 45 cm.
  • TUI Gold Card holders – Receive a free baggage allowance of 30 kg for up to six passengers in the same booking.
  • Infant baggage – Infants (under 2 years) are entitled to 10 kg of checked luggage.

Excess Baggage Fees

  • Pre-booked online (1st piece) – From EUR 20 for up to 20 kg, EUR 25 for up to 25 kg, or EUR 40 for up to 32 kg.
  • Pre-booked online (2nd piece and beyond) – EUR 80 for up to 20 kg, EUR 110 for up to 25 kg, or EUR 130 for up to 32 kg.
  • At the airport (not pre-booked) – EUR 10 per kilogram for short and medium-haul flights.

It is always more affordable to pre-book additional baggage online up to two hours before departure rather than paying at the airport counter.

Check-in Guide

TUIfly offers multiple check-in options to ensure a smooth travel experience for all passengers.

Online Check-in

  • With seat reservation – Online check-in opens 14 days before departure.
  • Without seat reservation – Online check-in opens 48 hours before departure.
  • Closing time – Online check-in closes 1 hour before departure.
  • Passengers can check in via the TUIfly website or app and receive a mobile boarding pass.

Airport Check-in

  • Counter opening – Check-in counters open 2 to 3 hours before departure.
  • Counter closing – Counters close 45 minutes before departure.
  • Pure fare note – Airport check-in incurs a fee of EUR 25 per person. Online check-in is free for all fare types.

Passengers are advised to arrive at the airport well in advance, especially during peak holiday seasons when queues at check-in counters may be longer. For real-time updates on your flight, you can check the Traveloka Flight Status page.

Cabin Classes and In-Flight Experience

TUIfly operates a single-cabin economy class on its Boeing 737 fleet, with additional premium seating options available for an upgrade fee. The airline focuses on providing a comfortable and enjoyable flying experience for leisure travellers.

Seat Categories

  • Standard Seat – A standard economy seat with adequate legroom for short to medium-haul flights.
  • Comfort Seat – Offers additional legroom of up to 86 cm for a more relaxed journey.
  • XL Seat – Premium seats with extra legroom, ideal for taller passengers or those seeking extra space.
  • Front Seat – Located at the front of the cabin for quicker boarding and disembarkation.

In-Flight Meals and Beverages

  • Pure fare – No complimentary food or beverages are included. Passengers can purchase items from the onboard buy-on-board menu.
  • Perfect fare – Includes one non-alcoholic beverage and, depending on route length, either a snack (short-haul) or a warm meal (medium and long-haul).
  • Special dietary requirements can be accommodated with advance notice.

In-Flight Entertainment

On short and medium-haul flights, TUIfly does not offer seatback entertainment screens. Passengers are encouraged to bring their own devices for entertainment. On select long-haul routes operated by TUI Group partner airlines, personal screens with entertainment options may be available.

Passenger Policies and Special Services

TUIfly provides a range of services and policies to accommodate different passenger needs.

Children and Infants

  • Infants (0–23 months) – Travel on an adult's lap. An administrative fee of EUR 50 per infant per route applies for short and medium-haul flights, or EUR 80 for long-haul flights. Newborn babies must be at least 7 days old to travel.
  • Children (2–11 years) – Require their own seat and a valid ticket at the applicable child fare.
  • Unaccompanied minors (5–11 years) – Mandatory escort service is required, available for a fee of approximately EUR 30 on international flights or EUR 35.70 on domestic German flights. The service must be pre-booked by contacting the TUIfly Service Centre.
  • Unaccompanied minors (12–17 years) – Optional escort service can be requested in advance.
  • Children under 5 years – Not permitted to travel without an accompanying adult aged 18 or older.

Pregnant Passengers

  • Single pregnancy – Travel is permitted up to the end of the 36th week of pregnancy.
  • Multiple pregnancy (twins, etc.) – Travel is permitted up to the end of the 32nd week of pregnancy.
  • Medical certificate – Required after 28 weeks of pregnancy. The fit-to-fly letter from a doctor or midwife must be dated within 14 days of the departure date.
  • Passengers must inform TUIfly's customer services team if they plan to fly after 28 weeks.

Special Assistance

  • Wheelchair assistance – Available upon advance request. Wheelchair dimensions must not exceed 86 cm (height) x 119 cm (width) x 119 cm (depth). Folding wheelchairs can be used until the aircraft door and are then stored in the hold.
  • Electric wheelchairs – Battery packs must comply with IATA Dangerous Goods Regulations, and authorisation must be requested in advance.
  • Medical equipment – Passengers requiring portable oxygen concentrators or other medical devices should contact TUIfly prior to travel for approval.

Frequent Flyer Programme

TUIfly does not operate a traditional frequent flyer programme with miles or points accrual. Unlike many full-service carriers, the airline is focused on leisure and charter travel, which means it does not offer a standalone loyalty scheme.

However, passengers who book through TUI Group's holiday packages may benefit from occasional loyalty perks. TUI Gold Card holders, for instance, enjoy enhanced baggage allowances of up to 30 kg for up to six passengers in the same booking. Travellers looking for loyalty rewards when booking TUIfly flights can take advantage of Traveloka's own rewards and promotions programme, which offers cashback, discount coupons, and special deals on flight bookings.

Why Book TUIfly Flights on Traveloka

Booking your TUIfly flights through Traveloka gives you access to a range of benefits designed to make your travel planning easier and more affordable.

  • Competitive fares – Traveloka compares prices across multiple airlines, helping you find the best deals on TUIfly flights and connecting itineraries to European destinations.
  • Flexible payment options – Pay using your preferred method, including credit and debit cards, bank transfers, and popular Malaysian e-wallets such as Touch 'n Go, Boost, GrabPay, and ShopeePay.
  • Instant e-tickets – Receive your booking confirmation and e-ticket immediately after payment, with no need to visit a physical office.
  • 24/7 customer support – Traveloka's multilingual support team is available around the clock to assist with bookings, changes, and enquiries.
  • Bundle deals – Save more by bundling your flights with hotel accommodation, airport transfers, and travel insurance through Traveloka's comprehensive platform.
  • Price alerts – Set up notifications to track fare changes and book when the price drops to your target.

TUIfly Promotions and Deals on Traveloka

Traveloka regularly features promotions and exclusive deals that can help you save on TUIfly flights and related travel expenses. Here are some tips to maximise your savings:

  • Seasonal sales – Look out for major sale events such as Traveloka's mid-year and year-end travel fairs, where flight discounts and coupon codes are often available.
  • Promo codes – Check Traveloka's promotions page regularly for active discount codes that can be applied to your flight booking.
  • Cashback offers – Certain payment methods and promotions offer cashback in the form of Traveloka credits, which can be used for future bookings.
  • E-wallet deals – Paying with Touch 'n Go, Boost, GrabPay, or ShopeePay may unlock exclusive discounts or cashback during promotional periods.
  • Early bird discounts – Booking your TUIfly flights well in advance often yields lower fares, especially for peak season travel to European holiday destinations.
  • Last-minute deals – Occasionally, unsold seats on TUIfly charter flights are released at discounted prices close to the departure date.

To stay updated on the latest TUIfly deals, download the Traveloka app and enable push notifications for fare alerts and flash sales.

How to Book TUIfly Tickets on Traveloka

Booking TUIfly flights on Traveloka is a straightforward process that can be completed in just a few minutes. Follow these steps to secure your tickets:

  1. Visit Traveloka – Open the Traveloka website or mobile app and navigate to the Flights section.
  2. Enter your travel details – Select your departure city, destination, travel dates, number of passengers, and preferred cabin class.
  3. Search for flights – Click the search button to view available TUIfly flights and connecting itineraries. Use filters to sort by price, departure time, or number of stops.
  4. Select your flight – Choose the TUIfly flight or itinerary that best suits your schedule and budget. Review the fare details, baggage inclusions, and any layover information.
  5. Fill in passenger details – Enter the required information for all travellers, including full name (as per passport), date of birth, and contact details.
  6. Add extras – Optionally add travel insurance, seat selection, or extra baggage through Traveloka's add-on options.
  7. Choose your payment method – Select from credit or debit card, bank transfer, or Malaysian e-wallets such as Touch 'n Go, Boost, GrabPay, or ShopeePay.
  8. Complete payment – Confirm your booking and make the payment. Your e-ticket and booking confirmation will be sent to your registered email and will also appear in the Traveloka app.
  9. Manage your booking – Use the My Booking section in Traveloka to view your itinerary, check flight status, or make changes to your reservation.

With Traveloka, booking TUIfly flights to Europe's best holiday destinations is quick, secure, and convenient. Start searching today to find the best fares for your next European getaway.

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How To Order TUIfly Ticket

How to Book a Flight Ticket

Here are the steps to book TUIfly tickets online:

  1. Visit the flight ticket page or open Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book the flight that suits you best
  4. Fill in the booker's and passenger's details
  5. Make a payment using your chosen method
  6. Receive your TUIfly e-ticket in My Orders or via your email

How to Pay

Payments for TUIfly tickets can be made via bank transfer, and credit card.

For more information regarding available payment methods, please visit the Payment Methods page.

TUIfly E-Ticket

The TUIfly e-ticket serves as proof of your booking for TUIfly flights. Show your e-ticket at the TUIfly counter during check-in (either at the airport or online) to get your boarding pass. If you do not receive your e-ticket within 60 minutes after making payment, please contact Traveloka Customer Service immediately.

Frequently Asked Questions

How do I book TUIfly flights on Traveloka?
To book TUIfly flights on Traveloka, visit the website or app, enter your departure city, destination, and travel dates, then search for available flights. Select your preferred TUIfly itinerary, fill in passenger details, choose a payment method such as credit card or e-wallet (Touch 'n Go, Boost, GrabPay, ShopeePay), and complete the payment. Your e-ticket will be sent to your email instantly.
When is the cheapest time to fly with TUIfly?
The cheapest time to fly with TUIfly is typically during the off-peak shoulder seasons, such as late September to November and January to March, when demand for European holiday destinations is lower. Midweek departures on Tuesdays and Wednesdays also tend to offer lower fares. Booking at least 6 to 8 weeks in advance can help you secure better prices.
How can I find the cheapest TUIfly flight tickets?
To find the cheapest TUIfly flight tickets, search on Traveloka and compare fares across different dates using the flexible date search feature. Set up Price Alerts to get notified when fares drop, book early, consider the Pure fare which offers the lowest base price, and travel during off-peak periods. Checking Traveloka's promotions page for active promo codes can also help reduce costs.
Are there any TUIfly promotions or deals on Traveloka?
Yes, Traveloka regularly features promotions that may apply to TUIfly flights. Look out for seasonal sales, promo codes, cashback offers, and exclusive e-wallet deals when paying with Touch 'n Go, Boost, GrabPay, or ShopeePay. Download the Traveloka app and enable notifications to stay updated on the latest flash sales and fare deals.
How long are TUIfly flights to European destinations?

TUIfly flight durations vary depending on the route. Short-haul flights within Europe typically take 2 to 4 hours, while medium-haul routes to destinations like the Canary Islands, Egypt, or Turkey range from 4 to 6 hours. For real-time flight duration and status information, check the Traveloka Flight Status page.

What is the baggage allowance on TUIfly flights?
TUIfly's baggage allowance depends on your fare type. The Pure fare includes one cabin bag (55 x 40 x 20 cm, max 6 kg for short/medium-haul) with no free checked baggage. The Perfect fare includes one cabin bag plus one checked bag of up to 20 kg. The maximum weight per checked piece is 32 kg, and dimensions must not exceed 80 x 65 x 45 cm. TUI Gold Card holders receive 30 kg free checked baggage for up to six passengers.
Can I reschedule or get a refund for my TUIfly flight?
TUIfly allows free cancellation within 24 hours of booking if the flight was booked at least 7 days in advance. After the 24-hour window, cancellation fees of approximately EUR 35 per ticket apply. Refund eligibility depends on the fare type. Non-refundable tickets may be eligible for travel credit instead of a cash refund. You can manage changes through the Traveloka My Booking section or contact Traveloka customer support for assistance.
How can I check the status of my TUIfly flight?

You can check the status of your TUIfly flight in real time by visiting the Traveloka Flight Status page. Enter your flight number or route details to get the latest departure and arrival information, including any delays or gate changes.

How do I check in for a TUIfly flight?
TUIfly offers online and airport check-in. Online check-in opens 14 days before departure if you have a seat reservation, or 48 hours before departure without a seat reservation, and closes 1 hour before departure. Airport check-in counters open 2 to 3 hours before departure and close 45 minutes before takeoff. Online check-in is free for all fare types, while the Pure fare charges EUR 25 for airport check-in.
What payment methods can I use to book TUIfly flights on Traveloka?
When booking TUIfly flights on Traveloka Malaysia, you can pay using credit and debit cards (Visa, Mastercard, American Express), online bank transfers, and popular Malaysian e-wallets including Touch 'n Go, Boost, GrabPay, and ShopeePay. Some payment methods may offer additional cashback or discounts during promotional periods.
Can I select my seat on a TUIfly flight?
Yes, TUIfly offers seat selection for an additional fee. You can choose from Standard Seats, Comfort Seats with extra legroom of up to 86 cm, XL Seats with even more space, and Front Seats for quicker boarding. Seat selection is available during online check-in or at the time of booking. Prices vary depending on the seat category and route.
What travel documents do I need for a TUIfly flight?
For TUIfly flights, you will need a valid passport with at least 6 months of remaining validity for international travel. Depending on your nationality and destination, you may also require a visa or an approved electronic travel authorisation such as ETIAS for travel to EU countries. Malaysian passport holders should check the specific entry requirements for their destination country before booking.
What is TUIfly's policy for travelling with children and infants?
Infants aged 0 to 23 months travel on an adult's lap with an administrative fee of EUR 50 per route for short/medium-haul or EUR 80 for long-haul flights. Newborns must be at least 7 days old. Children aged 2 to 11 require their own seat at the child fare. Unaccompanied minors aged 5 to 11 must use the mandatory escort service (approximately EUR 30 per international flight), which must be pre-booked with the TUIfly Service Centre.
Does TUIfly provide special assistance for passengers with disabilities?
Yes, TUIfly provides special assistance for passengers with reduced mobility. Wheelchair assistance is available upon advance request, with wheelchair dimensions limited to 86 cm (height) x 119 cm (width) x 119 cm (depth). Electric wheelchairs require advance authorisation and battery packs must comply with IATA Dangerous Goods Regulations. Passengers needing medical equipment should contact TUIfly before travel for approval.
Are meals provided on TUIfly flights?
Meal inclusions on TUIfly depend on your fare type. The Pure fare does not include any complimentary food or beverages, but passengers can purchase items from the onboard buy-on-board menu. The Perfect fare includes one non-alcoholic beverage and either a snack on short-haul flights or a warm meal on medium and long-haul routes. Special dietary requirements can be accommodated with advance notice.
Can pregnant passengers fly with TUIfly?
Pregnant passengers can fly with TUIfly up to the end of the 36th week of pregnancy for single pregnancies, or up to the 32nd week for multiple pregnancies (twins or more). A medical certificate or fit-to-fly letter from a doctor or midwife, dated within 14 days of the departure date, is required after the 28th week. Passengers must notify TUIfly customer services if travelling after 28 weeks.
How much does extra baggage cost on TUIfly?
Extra baggage on TUIfly is cheaper when pre-booked online. For the first piece booked online, prices start from EUR 20 for up to 20 kg, EUR 25 for up to 25 kg, or EUR 40 for up to 32 kg. A second piece costs EUR 80 for up to 20 kg, EUR 110 for up to 25 kg, or EUR 130 for up to 32 kg. Without pre-booking, excess baggage at the airport costs EUR 10 per kilogram on short and medium-haul flights.
What happens if TUIfly cancels my flight?
If TUIfly cancels your flight, you are entitled to a full refund, rebooking on an alternative flight, or rerouting to a different destination. Under EU Regulation 261/2004, passengers may also be eligible for compensation of up to EUR 600 depending on the flight distance and notice period. Refunds are typically processed within 7 to 14 business days using the original payment method. Contact Traveloka customer support for help managing a cancelled TUIfly booking.
When does online check-in open for TUIfly flights?
Online check-in for TUIfly flights opens 14 days before departure if you have a pre-booked seat reservation, or 48 hours before departure if you do not have a seat reservation. Check-in closes 1 hour before departure. You can check in via the TUIfly website or app and receive a mobile boarding pass. Online check-in is free for both Pure and Perfect fare types.
Can I add travel insurance when booking TUIfly flights on Traveloka?
Yes, Traveloka offers travel insurance as an add-on when booking TUIfly flights. The insurance can cover trip cancellation, flight delays, lost baggage, medical emergencies, and other unforeseen events during your journey. You can select and purchase travel insurance during the booking process on Traveloka before completing your payment.

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