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Airline Profile

About Ural Airlines

Ural Airlines is a major Russian carrier operating under IATA code U6 and ICAO code SVR, with the callsign Sverdlovsk Air. The airline is headquartered in Yekaterinburg, Sverdlovsk Oblast, Russia, and operates scheduled and chartered domestic and international flights from its main base at Koltsovo International Airport (SVX). Founded in 1943 as Sverdlovsk State Air Enterprises during the Second World War, the airline has grown from a regional Soviet-era operator into one of Russia's largest privately owned airlines, carrying over 9.5 million passengers in 2024.

Ural Airlines is a joint stock company incorporated under the laws of the Russian Federation since 28 December 1993, when the airline business was formally separated from Yekaterinburg Airport following the dissolution of the Soviet Union and the break-up of Aeroflot. Today, the airline operates an extensive network spanning domestic Russian routes and international destinations across Central Asia, the Middle East, Turkey, and beyond, with hubs at Moscow Domodedovo Airport and Koltsovo International Airport in Yekaterinburg.

Airline Overview and History

Ural Airlines has a rich history stretching back more than eight decades. From its origins as a wartime air enterprise to its current position as one of Russia's top five carriers by passenger volume, the airline has undergone significant transformation. Key milestones in the airline's history include:

  • 1943 — Founded as Sverdlovsk State Air Enterprises to support wartime and regional aviation operations in the Ural Mountains region of the Soviet Union
  • 1946 to 1980s — Operated as a division of Aeroflot, the Soviet state airline, managing Yekaterinburg Airport and providing domestic air services across the Ural region and Siberia
  • 28 December 1993 — Formally incorporated as a joint stock company under the name Ural Airlines, separating from airport operations following the break-up of Aeroflot after the dissolution of the Soviet Union
  • Early 2000s — Began transitioning from Soviet-era Tupolev and Antonov aircraft to modern Western-built Airbus A320 family jets, marking the start of a comprehensive fleet modernisation programme
  • 2006 — Took delivery of its first Airbus A320, accelerating the retirement of older Soviet-era aircraft types from the fleet
  • 15 August 2019 — Ural Airlines Flight U6-178, an Airbus A321, made an emergency landing in a cornfield near Moscow Zhukovsky Airport after a bird strike disabled both engines shortly after takeoff, with all 233 passengers and crew surviving safely
  • 2019 — Received its first Airbus A320neo, introducing the fuel-efficient new engine option variant to the fleet
  • 2024 — Transported over 9.5 million passengers, with revenue reaching approximately 143.4 billion roubles, maintaining its position among Russia's top five airlines

The airline's primary hub at Koltsovo International Airport connects passengers to key domestic and international destinations across Russia, Central Asia, and the Middle East. Ural Airlines has also developed a significant operational presence at Moscow Domodedovo Airport, which serves as a secondary hub for its expanding route network. The airline continues to explore new hub development opportunities at Moscow Sheremetyevo and Moscow Zhukovsky airports to broaden its connectivity.

Fleet and Aircraft

Ural Airlines operates an all-Airbus A320 family fleet, consisting of 51 narrow-body aircraft well-suited for short-to-medium-haul domestic and international routes. The fleet composition as of 2025 includes:

  • Airbus A319 — 4 aircraft, typically configured with approximately 128 to 138 seats in a dual-class layout, ideal for shorter routes and lower-demand destinations
  • Airbus A320 — 22 aircraft, the backbone of the fleet, typically configured with approximately 156 seats including 12 Business Class and 144 Economy Class seats in a standard dual-class arrangement
  • Airbus A320neo — 3 aircraft, featuring new-generation LEAP or PW1100G engines for improved fuel efficiency and reduced emissions, with a similar seating configuration to the standard A320
  • Airbus A321 — 14 aircraft, the largest variant in the fleet, offering approximately 185 to 220 seats depending on configuration, deployed on high-demand domestic and international routes
  • Airbus A321neo — 8 aircraft, the newest additions to the fleet, combining extended range capability with modern fuel-efficient engines for longer routes

The airline has invested significantly in its maintenance, repair, and overhaul (MRO) capabilities, expanding A320 and B737 servicing facilities in Russia. Ural Airlines has also initiated a life-cycle extension programme for its A320-family aircraft to ensure continued safe and reliable operations amid international sanctions that have restricted access to original equipment manufacturer support. Looking ahead, the airline has expressed interest in acquiring the Irkut MC-21, a new-generation Russian-built narrow-body jet developed to reduce dependence on Western aircraft, though full-scale MC-21 production is not expected to begin delivering to airlines beyond Aeroflot until the late 2020s.

Top Flight Routes

Ural Airlines connects passengers across Russia, Central Asia, the Middle East, Turkey, and select seasonal holiday destinations. As of 2025, the airline serves 29 domestic destinations and 19 international destinations in 10 countries, operating more than 1,000 routes from its hubs in Yekaterinburg and Moscow. Popular destinations include:

  • Moscow (Domodedovo) to Yekaterinburg — The airline's flagship domestic route, connecting Russia's capital with the Ural Mountains regional centre, with multiple daily frequencies
  • Yekaterinburg to Sochi — A popular leisure route to Russia's premier Black Sea resort city, especially busy during the summer holiday season
  • Moscow to Dubai — Connecting Russia with one of the Middle East's most popular travel and business destinations in the United Arab Emirates
  • Moscow to Antalya — A high-demand seasonal route to Turkey's Mediterranean coast, extremely popular with Russian holidaymakers during summer months
  • Yekaterinburg to Tashkent — Serving the growing demand for travel between Russia and Central Asia, connecting with Uzbekistan's vibrant capital
  • Moscow to Tbilisi — Linking Russia with Georgia's historic and increasingly popular capital city for tourism and business

For Malaysian travellers exploring flights to destinations served by Ural Airlines, Traveloka offers convenient booking options for connecting itineraries. You can search for flights from Kuala Lumpur that connect onward to Ural Airlines' network through major transit hubs. Popular routes from Malaysia available on Traveloka include:

Baggage Allowance and Policies

Ural Airlines baggage allowance depends on the fare type and cabin class purchased. Understanding the rules before you fly helps you pack efficiently and avoid unexpected charges at the airport. Below is a summary of the airline's current baggage policies.

Cabin Baggage (Hand Luggage):

  • Maximum dimensions: 55 x 40 x 25 cm (updated effective 1 February 2026)
  • Weight limit: Up to 5 kg for Economy Promo fares; up to 10 kg for Economy, Premium Economy, and Business Class fares
  • Pieces: 1 piece of hand luggage is allowed in the cabin per passenger

Checked Baggage by Fare Type:

  • Economy Promo: No free checked baggage included in the fare
  • Economy: 1 piece, maximum 23 kg per piece
  • Premium Economy: 1 piece, maximum 23 kg per piece
  • Business Comfort: 2 pieces, maximum 32 kg each
  • Business Class: 2 pieces, maximum 32 kg each

Maximum Dimensions for Checked Baggage:

  • The sum of three dimensions (length plus width plus height) must not exceed 203 cm, with no single side exceeding 100 cm

Excess Baggage:

  • Passengers can purchase additional checked baggage allowance at the time of booking or at the airport before departure
  • Excess baggage fees vary by route and are displayed in the local currency at the point of sale
  • Pre-purchasing additional baggage online through the airline's website or app is generally more economical than paying at the airport counter

Prohibited and Restricted Items:

  • Flammable liquids, gases, explosives, and corrosive or toxic substances are strictly prohibited
  • Lithium batteries exceeding 160 Wh are not permitted; batteries under the limit must be carried in cabin baggage
  • Sharp objects and weapons are prohibited in cabin baggage but may be transported in checked baggage subject to regulations
  • Sporting equipment and musical instruments may require special handling arrangements with advance notice

Check-in Guide

Ural Airlines offers multiple check-in options to ensure a smooth and convenient pre-flight experience for all passengers.

Online Check-in:

  • Opening time: 24 hours before scheduled departure
  • Closing time: 2 hours before scheduled departure
  • Access: Available via the Ural Airlines official website at checkin.uralairlines.ru or through the airline's mobile application
  • Features: Select your seat, download or print your boarding pass, and save time at the airport
  • Restrictions: Online check-in is not available for passengers requiring special assistance, unaccompanied minors, bookings with more than 9 passengers in the same reservation, or on certain international routes including flights to and from Antalya

Airport Counter Check-in:

  • Domestic flights: Check-in counters typically open 2 hours before departure and close 40 minutes before departure
  • International flights: Check-in counters typically open 3 hours before departure and close 40 minutes before departure
  • Passengers are advised to arrive at the airport well in advance, especially during peak travel seasons and public holidays, to allow sufficient time for document verification, security screening, and boarding procedures

Self-Service Kiosks:

  • Available at select airports served by Ural Airlines, allowing passengers to print boarding passes and baggage tags quickly and conveniently

Cabin Classes and In-Flight Experience

Ural Airlines operates a dual-class cabin configuration on most of its Airbus fleet, offering both Business Class and Economy Class to cater to different passenger preferences and budgets.

Business Class:

  • Seating: Spacious recliner seats arranged in a 2-2 configuration in the forward cabin section, with approximately 12 seats on the Airbus A320
  • Meals: Complimentary gourmet dining featuring a curated selection of appetisers, a hot main course with multiple options to choose from, a delicate dessert, and a wide range of alcoholic and non-alcoholic beverages served throughout the flight
  • Priority services: Dedicated Business Class check-in counters, priority boarding, and enhanced baggage allowance of 2 pieces at 32 kg each
  • Amenities: Greater personal space, premium cabin environment, and attentive cabin crew service

Economy Class:

  • Seating: Standard 3-3 configuration with up to 144 seats on the Airbus A320 and up to 220 seats on the Airbus A321, depending on the specific aircraft variant and layout
  • Meals: Complimentary meal service is provided on flights exceeding a certain duration, with offerings that include hot meals, cold snacks, or confectionery depending on the flight length and route, accompanied by hot and soft drinks
  • Entertainment: Basic in-flight entertainment options are available depending on the aircraft type and route operated

Both cabin classes provide a reliable and comfortable travel experience, with Ural Airlines placing emphasis on punctual operations, consistent service quality, and passenger safety across its entire network.

Passenger Policies and Special Services

Ural Airlines offers a comprehensive range of policies and services to accommodate passengers with specific travel requirements and needs.

Children and Infants:

  • Infants (under 2 years): May travel on an accompanying adult's lap at a reduced infant fare. A separate seat can also be purchased at the child fare rate if preferred. Infants must be at least 7 days old to be accepted for air transportation
  • Children (2 to 12 years): Require their own seat and are issued a ticket at the applicable child fare
  • Required documents: A valid birth certificate or passport is required for all child and infant passengers
  • Child-carrying devices such as baby bassinets, child restraint systems, and car seats may be brought on board free of charge provided their dimensions do not exceed 55 x 40 x 20 cm

Unaccompanied Minors:

  • Domestic and CIS flights: The unaccompanied minor service is available for children aged 5 to 12 years
  • International flights (non-CIS destinations): Available for children aged 6 to 12 years
  • Children over 12 years of age may also request the service at the discretion of their parents or legal guardians
  • The service must be arranged at least 72 hours before departure and is only available on direct flights or to the first transfer point
  • A fee applies for the unaccompanied minor escort service

Pregnant Passengers:

  • Ural Airlines requires pregnant passengers to carry a medical certificate (medical report) issued no earlier than 24 hours before the departure time stated on the ticket
  • The certificate must confirm that there are no medical contraindications for air travel and no risk of premature birth during the journey
  • Passengers must also carry their exchange card, which is their pregnancy health record document
  • The airline reserves the right to verify the medical certificate and exchange card before allowing boarding
  • Pregnant passengers are not permitted to sit in seats adjacent to emergency exits for safety reasons
  • The airline does not impose a specific pregnancy week cutoff; instead, the passenger must assess her fitness for air travel based on medical advice and her personal health condition

Special Assistance:

  • Wheelchair assistance is available at all airports served by Ural Airlines for passengers with reduced mobility
  • Stretcher transport is offered on direct flights departing from Yekaterinburg, with the passenger accommodated in the rear section of the aircraft via an ambulift
  • Passengers with visual or hearing impairments are accommodated, and guide dogs are permitted on board
  • Requests for special assistance must be submitted to the airline no later than 4 days before departure to ensure all necessary arrangements are in place
  • Medical equipment and mobility aids are transported free of charge subject to prior notification to the airline

Reschedule, Cancellation, and Refund Policy

Ural Airlines provides options for ticket changes, cancellations, and refunds depending on the fare type and conditions of the ticket purchased.

Rescheduling:

  • Date and route changes may be available depending on the specific fare conditions attached to your ticket
  • Rescheduling requests must be submitted no later than 40 minutes before the scheduled departure time for tickets purchased on the airline's official website, mobile app, or through the Passenger Support Service
  • Change fees may apply depending on the fare type, and any fare difference between the original and new ticket must be paid by the passenger

Cancellation and Refund:

  • Refundable fares: A full refund is available if the cancellation is made within the fare's cancellation window and conditions
  • Non-refundable fares: Only applicable taxes and airport fees may be refundable, or the airline may issue a travel credit for future use
  • Involuntary refunds: In the event of a flight cancellation or significant schedule change initiated by the airline, passengers are entitled to a full refund regardless of the fare type purchased

How to Request a Refund:

  • For tickets purchased on the Ural Airlines website or app, submit a refund request through the airline's website chatbot, by calling the customer service line at +7-(800)-77-00-262, or via the online feedback form on the airline's website
  • For tickets purchased through a travel agent or third-party platform such as Traveloka, contact the original point of sale for refund processing and assistance

Processing Time:

  • Refunds are typically processed within 7 to 30 business days depending on the payment method used and the type of refund being processed

When booking Ural Airlines flights through Traveloka, passengers can manage reschedule and refund requests directly through the Traveloka app or website, subject to both the airline's fare rules and Traveloka's own service policies and processing timelines.

Why Book Ural Airlines Flights on Traveloka

Traveloka makes it easy and convenient to search, compare, and book Ural Airlines flights from Malaysia. Here are the key benefits of booking your Ural Airlines tickets through the Traveloka platform:

  • Comprehensive flight search: Compare Ural Airlines fares alongside other carriers on the same route to find the best combination of price, schedule, and travel time for your trip
  • Exclusive promos and deals: Access Traveloka-exclusive promotional fares, seasonal discount campaigns, and bundled travel deals that may not be available through other booking channels
  • Flexible payment options: Pay using credit or debit cards (Visa, Mastercard), online banking, or popular Malaysian e-wallets including Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay for a seamless checkout experience
  • Instant e-ticket delivery: Receive your electronic ticket confirmation immediately after completing your booking, with all flight details accessible anytime in the Traveloka app
  • 24/7 customer support: Traveloka's dedicated customer service team is available around the clock to assist with booking enquiries, flight changes, cancellation requests, and any travel-related questions
  • Traveloka Points and rewards: Earn loyalty points on every booking that can be redeemed for discounts on future flights, hotel stays, and other travel products across the Traveloka ecosystem
  • Price Alert notifications: Set up fare alerts for your preferred Ural Airlines routes and receive instant notifications when prices drop so you never miss a deal
  • Secure payment processing: All transactions are processed through Traveloka's secure platform with industry-standard data encryption and advanced fraud protection measures

Tips for Finding Cheap Flights on Traveloka

Finding affordable fares requires a combination of good timing, flexibility, and smart use of Traveloka's built-in tools and features. Here are practical tips to help you secure the best deals on your next flight:

  • Book early: Flight fares tend to be lower when booked well in advance, ideally 4 to 8 weeks before departure for international flights and 2 to 4 weeks for domestic routes
  • Fly midweek: Flights departing on Tuesdays, Wednesdays, and Thursdays are often cheaper than Friday, Saturday, and Sunday departures due to lower demand
  • Use Price Alerts: Enable Traveloka's Price Alert feature on your preferred route to receive push notifications whenever fares drop below your target price
  • Check the promotions page: Regularly visit Traveloka's promotions page for flash sales, seasonal offers, airline-specific campaigns, and exclusive promo codes
  • Travel during off-peak seasons: Avoid peak travel periods such as school holidays, major public holidays, and festive seasons when demand drives prices up significantly
  • Be flexible with your travel dates: Use Traveloka's flexible date search feature to compare fares across a range of departure dates and identify the cheapest travel window
  • Consider alternative airports: For multi-city itineraries, check whether flying into or out of nearby alternative airports offers lower fares or better connections
  • Bundle flights and hotels: Traveloka's bundled travel packages often deliver significant savings compared to booking flights and accommodation separately
  • Choose basic fare options: If you are travelling light with only cabin baggage, select Economy Promo or basic fare classes and add only the specific extras you need to keep costs down

How to Book Flight Tickets on Traveloka

Booking Ural Airlines flights on Traveloka is a straightforward process that can be completed in just a few minutes. Follow these simple steps to secure your tickets:

  1. Visit Traveloka: Open the Traveloka app on your smartphone or go to www.traveloka.com/en-my on your web browser
  2. Select Flights: Tap or click on the Flights tab on the homepage to begin your search
  3. Enter your trip details: Choose your departure and arrival cities, select your preferred travel dates, specify the number of passengers, and choose your preferred cabin class
  4. Search and compare: Browse the search results to compare fares, flight durations, departure times, and stopover options across all available airlines including Ural Airlines
  5. Select your flight: Choose the Ural Airlines flight option that best suits your schedule, budget, and travel preferences
  6. Fill in passenger details: Enter the required passenger information including full name as it appears on your passport, date of birth, nationality, and contact details
  7. Add extras (optional): Select any add-on services you require, such as extra baggage allowance, preferred seat selection, or comprehensive travel insurance
  8. Choose your payment method: Select your preferred payment option from credit or debit card, online banking, or Malaysian e-wallets such as Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay
  9. Confirm and pay: Carefully review your complete booking summary including passenger details, flight information, total fare, and any add-ons, then agree to the terms and conditions and complete the payment
  10. Receive your e-ticket: Your electronic ticket and booking confirmation will be sent instantly to your registered email address and will appear in the My Bookings section of the Traveloka app for easy access

You can also check your flight status at any time through the Traveloka app or website to stay updated on departure times, gate changes, delays, and any schedule adjustments for your upcoming Ural Airlines flight.

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High Flexibility Ticket

Are your travel plans constantly changing? With High Flexibility Tickets on Traveloka, you can reschedule your domestic flight without penalty and get refunds with low fees. Open the Flight Ticket menu, fill in your flight details, click 'Other Options' at the bottom, and select 'High Flexibility' under Ticket Flexibility options before you start your flight search.

How To Order Ural Airlines Ticket

How to Book a Flight Ticket

Here are the steps to book Ural Airlines tickets online:

  1. Visit the flight ticket page or open Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book the flight that suits you best
  4. Fill in the booker's and passenger's details
  5. Make a payment using your chosen method
  6. Receive your Ural Airlines e-ticket in My Orders or via your email

How to Pay

Payments for Ural Airlines tickets can be made via bank transfer, and credit card.

For more information regarding available payment methods, please visit the Payment Methods page.

Ural Airlines E-Ticket

The Ural Airlines e-ticket serves as proof of your booking for Ural Airlines flights. Show your e-ticket at the Ural Airlines counter during check-in (either at the airport or online) to get your boarding pass. If you do not receive your e-ticket within 60 minutes after making payment, please contact Traveloka Customer Service immediately.

Frequently Asked Questions

How do I book Ural Airlines flights on Traveloka?
Visit the Traveloka app or website, select the Flights tab, enter your departure and arrival cities along with your travel dates, and search for available Ural Airlines flights. Choose your preferred flight, fill in passenger details, select a payment method such as credit card, online banking, or e-wallets like Touch 'n Go, Boost, GrabPay, or ShopeePay, and complete the booking to receive your instant e-ticket.
When is the cheapest time to fly with Ural Airlines?
The cheapest times to fly with Ural Airlines are typically during off-peak travel seasons, avoiding school holidays and major public holidays. Midweek departures on Tuesdays, Wednesdays, and Thursdays tend to offer lower fares. Booking 4 to 8 weeks in advance for international flights also helps secure more affordable prices.
How can I find the cheapest Ural Airlines tickets?
To find the cheapest Ural Airlines tickets, use Traveloka's Price Alert feature to get notified when fares drop. Compare prices across flexible travel dates, check the Traveloka promotions page for seasonal deals, and consider travelling during off-peak periods. Choosing the Economy Promo fare and travelling with only cabin baggage can also reduce costs.
Are there promotional offers for Ural Airlines flights on Traveloka?
Yes, Traveloka regularly features promotional offers including flash sales, seasonal discounts, and exclusive promo codes for flights. Visit the Traveloka promotions page or enable notifications in the app to stay updated on the latest Ural Airlines deals and special fares.
How long are Ural Airlines flights from Moscow to popular destinations?

Flight durations vary by destination. For example, Moscow to Yekaterinburg takes approximately 2 hours 30 minutes, Moscow to Sochi around 2 hours 45 minutes, and Moscow to Dubai approximately 5 hours 30 minutes. For real-time flight duration and status information, check the Traveloka Flight Status page.

What is the baggage allowance on Ural Airlines?
Ural Airlines baggage allowance depends on the fare type. Economy Promo includes no free checked baggage. Economy and Premium Economy allow 1 piece up to 23 kg. Business Comfort and Business Class allow 2 pieces up to 32 kg each. Cabin baggage is limited to 1 piece with maximum dimensions of 55 x 40 x 25 cm, weighing up to 5 kg for Economy Promo or up to 10 kg for other fare classes.
Can I reschedule or get a refund for Ural Airlines tickets?
Yes, rescheduling and refund options depend on the fare type. Date and route changes must be requested at least 40 minutes before departure. Refundable fares qualify for a full refund within the cancellation window, while non-refundable fares may only receive a refund on taxes and fees. For tickets booked through Traveloka, manage changes directly through the Traveloka app or contact customer support.
How can I check my Ural Airlines flight status?

You can check your Ural Airlines flight status in real time through the Traveloka app under My Bookings, or visit the Traveloka Flight Status page. You can also check directly on the Ural Airlines website or contact the airline's customer service line.

How do I check in for a Ural Airlines flight?
Ural Airlines offers online check-in starting 24 hours before departure and closing 2 hours before departure via checkin.uralairlines.ru. Airport counter check-in opens 2 hours before departure for domestic flights and 3 hours before for international flights, closing 40 minutes before departure in both cases. Note that online check-in is not available for passengers requiring special assistance or on certain international routes.
What payment methods can I use to book Ural Airlines flights on Traveloka?
On Traveloka Malaysia, you can pay for Ural Airlines flights using credit or debit cards (Visa, Mastercard), online banking, and popular Malaysian e-wallets including Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay. All transactions are securely processed through Traveloka's encrypted payment platform.
Can I select my seat on Ural Airlines flights?
Yes, Ural Airlines allows seat selection. Passengers can choose their preferred seat during online check-in or at the airport counter. Some fare types may include complimentary seat selection, while others may require an additional fee. Note that pregnant passengers and passengers with infants may have seating restrictions for safety reasons.
What travel documents do I need for Ural Airlines flights?
For domestic flights within Russia, a valid passport or national ID is required. For international flights, passengers need a valid passport with at least 6 months of remaining validity, and a visa if required by the destination country. Malaysian passport holders should check visa requirements for Russia and other Ural Airlines destinations before booking. All children require their own identification documents including a birth certificate or passport.
What are the policies for travelling with children and infants on Ural Airlines?
Infants must be at least 7 days old to fly with Ural Airlines. Children under 2 years may travel on an adult's lap at a reduced fare, or a separate seat can be purchased at the child fare. Children aged 2 to 12 require their own seat. Child-carrying devices such as car seats can be brought free of charge if they do not exceed 55 x 40 x 20 cm. Birth certificates or passports are required for all children.
Does Ural Airlines offer special assistance for passengers with disabilities?
Yes, Ural Airlines provides assistance for passengers with reduced mobility, visual or hearing impairments, and those travelling with guide dogs. Wheelchair assistance is available, and stretcher transport is offered on direct flights from Yekaterinburg. Requests must be made at least 4 days before departure. Medical equipment and mobility aids are transported free of charge with prior notification.
Does Ural Airlines provide in-flight meals?
Yes, Ural Airlines provides complimentary meals on most flights. Business Class passengers receive gourmet dining with appetisers, a hot main course, dessert, and a wide selection of beverages. Economy Class passengers receive hot meals, cold snacks, or confectionery depending on the flight duration and route, along with hot and soft drinks.
Can pregnant women fly with Ural Airlines?
Yes, pregnant women can fly with Ural Airlines provided they carry a medical certificate issued no earlier than 24 hours before departure, confirming no contraindications for air travel and no risk of premature birth. Passengers must also carry their pregnancy health record (exchange card). The airline does not specify a fixed pregnancy week cutoff but reserves the right to verify documentation before the flight. Pregnant passengers cannot sit near emergency exits.
How can I purchase extra baggage on Ural Airlines?
Extra baggage can be purchased during the booking process on the Ural Airlines website, through the mobile app, or at the airport counter before departure. It is generally more economical to pre-purchase additional baggage online. Fees vary by route and are displayed in the local currency at the point of purchase. Each checked piece must not exceed 203 cm in total dimensions.
What happens if my Ural Airlines flight is cancelled?
If Ural Airlines cancels a flight, passengers are entitled to a full refund regardless of the fare type purchased. The airline may also offer rebooking on the next available flight at no extra charge. For tickets booked through Traveloka, contact Traveloka customer support for assistance with refunds or alternative arrangements.
How does online check-in work for Ural Airlines?
Online check-in opens 24 hours before departure and closes 2 hours before departure. Visit checkin.uralairlines.ru or use the Ural Airlines mobile app to check in, select your seat, and download your boarding pass. Online check-in is not available for unaccompanied minors, passengers needing special assistance, groups of more than 9 passengers, or on certain international routes.
Can I add travel insurance when booking Ural Airlines flights on Traveloka?
Yes, Traveloka offers travel insurance as an add-on when booking Ural Airlines flights. The insurance covers trip cancellation, flight delays, lost baggage, and medical emergencies during your journey. You can select the travel insurance option during the booking process before completing your payment for peace of mind throughout your trip.

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