To cancel and request a refund due to cancellation by Airline, please follow these steps:

1. Log in or register to Traveloka

Log in to the Traveloka account used during booking. If you don’t have an account, please register to Traveloka using the same email used to make the booking.

2. Open your e-ticket through My Booking

Go to My Booking and choose the booking you wish to refund. Then, click Refund.

3. Read your refund policy and estimation

You will be able to see the refund policy for your booking, as well as the refund amount estimation. Then, you can click Start My Refund.

4. Complete your refund details and documents

Choose refund reason Cancelled by Airline

5. Submit your refund request

Review your refund details and click Submit Refund. Your refund request will then be reviewed by Traveloka, and forwarded to the airline.