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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name

About Flight Status

How to Resend My E-ticket/Voucher

My Passport is Being Renewed, Can I Still Book a Flight?

How to Select Seats on My Upcoming Flight

How to Correct Passenger Date of Birth and Passport Number

Flight Status Unavailable

Why haven't I received my e-ticket?

Flight Status Terms

How to Find My E-ticket and Receipt

How to Check My Correct/Change Name Status

Missing Data on Your Flight Status

Searching a Transit Flight’s Status

Sharing a Flight Status

Using the Search Form

How to Check My Flight Status

Check-in

I have successfully received my e-ticket. How can I use it to board the flight?

Changing Passenger Name and Details During Online Check-in

Online Check-in with Checked Baggage

Printing Your Boarding Pass

How to Check In to My Flight at the Airport

How to Check In Online

Refund, Reschedule, and other Changes

Flight Canceled After Online Check-in

How to Reschedule a Flight Booking

How to Cancel and Refund a Flight Booking

Refund for Your Meal

How to Change My Flight Route

About Travel Voucher

I've changed my flight schedule. How can I get my new e-ticket?

I have Submitted the Cancellation Request to Airline

Can I submit a reschedule request after my flight departure date has passed?

Rescheduling a Booking After Online Check-in

Actual Flight Refund Amount Different Than the Estimation

My flight is Cancelled by Airline

Flight Refund Cannot Be Processed

Can't Submit Reschedule Due to Easy Reschedule Problem

Why is my flight refund taking so long?

I have Difficulties Using Easy Reschedule

Flight Refund Transfer Failed

My Flight was Rescheduled and Changed with The New Airline

Can I refund a specific passenger if my booking includes more than one person?

How much will I get from my flight refund?

How to Check My Reschedule Status

I have Problem to Submit Reschedule Directly to Airline

How long is the expected duration of the refund process?

Refund Policy for Flight Facilities

How to Check My Refund Request has Been Accepted by the Airline

How to Check my Travel Voucher status

My flight was rescheduled by airline

How to check my refund status

Refunding a Booking After Online Check-in

How to Submit Refund Due to Cancellation by Airline

Reschedule Policy and Fee

What are the available refund methods in Traveloka?

I can not Submit Refund

I Can not Submit Refund Due to Error Notification

I Haven't Received Refund Verification Code

Refund in the Form of Traveloka Coupon

Refund in the Form of Traveloka Points

Refund Policy Due to Cancellation by Airline

Submit Refund Difficulties Due to Forgot Password

Traveloka Refund Promise

Travel Voucher Terms and Conditions

Travel voucher validity

How long is the expected duration of the refund process?

What documents do I need to prepare to request a refund?

My TPayLater balance hasn’t been reflected after submitting a refund request

I received a Travel Voucher after refund, how do I use it?

Before submitting a flight refund request, how can I check the amount I will receive?

Travel Disruption

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?

What should I do if the airline changes my flight route?

I’m already at the airport and the airline changed my flight, what should I do?

Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?

My Flight has been Canceled by the Airline or Rescheduled by the Airline

What are “Flight Changes” and the Special Recovery Policy?

How To Check My Preflight Notification

How to find out if my flight has been changed by the airline?

What to do when airlines change my flight without Traveloka's notification?

How to submit a refund or reschedule if my flight got changed by the airline

Will I get a refund if my flight gets canceled by the airline?

Why did my flight get canceled/changed by the airline?

General Information

Flying Policy

Traveling While Pregnant

At what age is a baby allowed to fly?

My passport validity is less than 6 months. Is it still valid for international flights?

Identity Document Required for Flying

Using Someone Else’s Flight Ticket

Passport Requirement for Overseas Transit

Are the prices for children and infant different?

Booking with Traveloka

What flights support the seat selection feature at Traveloka?

Are the prices for children and infant different?

How do I get into the Business Class/First Class/Premium lounge at the airport?

May I know which airlines have already included Passenger Service Charge (PSC) or airport tax in their ticket?

How do I request for a flight upgrade?

Has insurance been included in the ticket price?

Do I have to pay to select my seat?

How to Add My Frequent Flyer Number

Purchasing Travel Insurance

Why can’t I find the High Flexibility Ticket option when I search for a flight?

Am I guaranteed to get the seat that I have reserved?

How to Activate Flight Price Alerts

How do I search for a Business Class flight?

How do I submit special requests before flying Business Class (e.g. special meal)?

Is it possible to downgrade the class?

Identity Document Required for Flying

How to Fill in My Name During Flight Booking

Why couldn’t I find any available flights for my preferred class?

What are the benefits of flying Business Class?

What is High Flexibility Ticket?

How to Book a Flight

About Multi-city Flights

Refund and Reschedule Policies for Multi-city Flights

Schedule Change on One of My Flights

How to Book Multi-city Flights

Additional Services

What’s the difference between cabin and check-in baggage?

How to Purchase Add-ons After Your Flight E-ticket Is Issued

About In-flight Meal

Can I purchase additional baggage after my flight e-ticket has been issued?

Buying a Meal During the Flight

Refund for Your Meal

Do I have to pay to select my seat?

Am I guaranteed to get the seat that I have reserved?

What are free baggage and extra baggage?

Getting Your Meal

How to Select a Seat on a Flight

Can I bring cabin baggage if I didn’t buy any baggage?

Maximum Number of Meals

How much should I pay for extra baggage?

Selecting a Meal

How to Check Free Baggage Allowance for Infant Passengers

How to Check If My Extra Baggage Purchase Is Successful

How to Purchase Extra Baggage

Purchasing Extra Baggage for Sports and Other Special Equipment

Refund for Extra Baggage

Types of Baggage Allowance

How to Check My Baggage Allowance

Purchasing Baggage Protection

Payment

Travel Updates

Updates on Travel Regulations during COVID-19 Outbreak

Partner with Traveloka

Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

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