The refund amount you will get depends on the airline refund policy, which varies based on your refund reason and your refund submission time (usually, the airline will charge a higher fee for refund requests submitted closer to the departure time). 

In addition, the following items in your total payment cannot be refunded and will be deducted from your refund amount:

• Service fees
• Discount coupons
• Traveloka Points
• Bank transfer charges

Please also note that all flight refunds are subject to a refund fee from Traveloka (Rp35.000 / MYR 10 / SGD 5.0 / THB 80 / VND 50,000 / PHP 115 / USD 25 / EUR 22.5 / GBP 20 per passenger per route) and a cancellation fee from the airline. Other additional fees from the airline may also apply. 

You can also check your airline’s latest policy for refunds during the COVID-19 pandemic in our COVID-19 Information Page.