Depending on your booking, the refund process may begin either right after you submit your request or after your departure date. The overall process may vary depending on the airline's policy and procedures for each flight.

So, what steps are involved in the refund process?

After receiving your request, we will send it to the airline for review.

The review process by the airline can take varying amounts of time. Sometimes it's completed quickly, but in other cases, it may take longer.

Once the airline has approved your refund request, your refund amount will be processed and will be sent to us. After we receive and verify your refund amount, we will send it to you.

In the final step, your refund amount is being sent to you. Once you reach this stage, the amount will be reflected in your selected payment method within 14 working days.

You can check this article to learn how to track your refund progress.

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• What documents do I need to prepare to request a refund?

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