The amount you receive will depend on the airline’s policy. When requesting a flight refund, you might wonder why the amount you will be receiving is different from what you originally paid. The final refund amount depends on several factors—most importantly, the airline’s refund policy.

Why does the airline’s policy affect the amount of the refund?

Each airline has its own rules about what portion of the ticket price is refundable. Some tickets are fully refundable, while others only allow a partial of the refund amount or none at all. The policy may also vary depending on the reason you’re requesting the refund (e.g., personal reason, illness, airline cancellation, etc.).

The refund submission time also matters—the closer you are to the departure time, the smaller the refund you may receive.

In addition, there are certain items in your total payment cannot be refunded and will be deducted from your refund amount:

• Service fees
• Discount coupons
• Traveloka Points
• Bank transfer charges
• Airline cancellation fee (other additional fees from the airline may also apply)Traveloka refund fee (Rp35.000 / MYR 10 / SGD 5.0 / THB 80 / VND 50,000 / PHP 115 / USD 25 / EUR 22.5 / GBP 20 per passenger per route)
• Traveloka refund fee (Rp35.000 / MYR 10 / SGD 5.0 / THB 80 / VND 50,000 / PHP 115 / USD 25 / EUR 22.5 / GBP 20 per passenger per route)

We’ve provided an estimated refund amount and processing time for each available flight ticket option. This way, you can check how much you may receive before submitting a refund request.

Related articles

• How to check my refund status

• How long is the expected duration of the refund process?

• What are the available refund methods in Traveloka?