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Help Center - General Information

General Information

General Information

General Payment Info

Has my payment been received?

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

I paid the wrong amount

How to Pay for My Booking

Payment Confirmation and Verification

My Payment Proof Is Missing

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Claiming Reimbursement for My Business Travel

Duplicate Payment for One Purchase

How will I receive the one-time password (OTP) to complete my payment?

Unsuccessful Credit Card Transaction

Promo Info

Hotels Ineligible for Coupon Discounts

How to Find the Latest Promos on Traveloka

Inapplicable Promo Code

Traveloka Coupon

How can I obtain a Traveloka coupon?

About Traveloka Coupons

Refund

What is Refund Balance

How can I use Refund Balance

How to withdraw my Refund Balance

How is my refund converted to Refund Balance

What happens if my refund is converted to Refund Balance

Is there a minimum or maximum amount for using Refund Balance

Can I combine Refund Balance with other payment methods

Can I use coupons and/or gift voucher when transact with Refund Balance

Why I can not combine my Refund Balance to another payment method?

Why I can not toggle off Refund Balance as the payment method?

Can I use my Refund Balance in another currency?

Can I transfer my Refund Balance to another Traveloka users?

Does my Refund Balance have a validity date?

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I use my Refund Balance to make payment for all product on Traveloka?

Can I use my Refund Balance Partially for payment?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

Paying in MYR

Available Payment

Digital Wallet

Internet Banking

Debit/Credit Card

Convenience Store

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About Traveloka

Can you tell me more about Traveloka?

Traveloka App

Why can’t I download Traveloka App on my device?

Is Traveloka App available for BlackBerry or Windows Phone?

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Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

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