Incoming order confirmation (when clicking the Acknowledge button) indicates that your property is ready to accommodate the orders. You can follow the steps below to confirm an incoming order:

1. Login to Traveloka Extranet System (TERA).

2. Click Booking Manager, then choose Detail Booking List to find the unconfirmed bookings.

3. Click Details on the bookings you want to confirm. 

4. Click Acknowledge to confirm the bookings.

5. Please click Help is needed in accommodating this reservation if you need further assistance from our Hotel Support team.

See the visual instructions below: