Casa Real

Excelente atención, he tenido un problema con mi reserva y me han ayudado con mucha amabilidad, genial todo!!!

Nuestra estadía en el hotel fué increíble. Muy atento el personal, las camas muy cómodas, el desayuno variado, muy bueno el spa y el masage fantástico. Volveremos

I have stayed here before but was a bit disappointed this time as the air conditioner in the room did not work and it was uncomfortably hot at night.

The hotel is fantastic: I traveled with my two sons, both minors. The location has an excellent location downtown, half a block from the ‘Legislature’, a park “plaza Guemes”, and three blocks from the Cathedral. Extremely safe area, with public transportation and a gas station across the street opened 24/7. The main museums are within a brief walking distance (Conoce Salta, Museo Guemes, Museo Arqueológico), all worth seeing. Lots of place to eat in the area. Street with “Peñas”, folklore shows, Calle Balcarce, is practically around the corner. Supermarket is a block away. Staff is warm and extremely willing to go the extra mile to make you feel comfortable. They provided us with a plug for our phones, hot water for drinks, utensils if needed to eat in the room. Pool is heated, has a great size, is very clean and it is available from 8am to 11pm. Great to chill after all the excursions. Restaurant at the hotel is great as well and will save you from deciding where to eat once back from excursions. Book it, worth every penny.

Had a great stay at Casa Real. Friendly staff, nice property overall with pool and spa, and attached cafe was excellent. Room was spacious and comfortable overall, though our AC didn't work (fan came on but didn't provide cooling) - would have preferred it a tad cooler in the room but it wasn't a hot time of year during our stay so wasn't a huge deal for us in the end. Staff was helpful with getting us parking below the hotel (garage). Walkable to nearby restaurants, bars, peñas, and the main/central plaza, though we often just grabbed a cab or ubered (Uber is limited but does exist there, though cabs are well marked and easy to grab). Again, great stay overall, would stay again.

Really nice location

Big rooms with desk, chairs and table.

Great location and welcoming staff.

Property was clean. Room was nice, spacious and comfortable. Enjoyed the pool area. Took a 50 minute massage but it was as over in approximately 40 minutes. Massage was good nevertheless and quite affordable.

The staff were helpful and friendly. We preferred the café in front to the main dining room.

The staff were very helpful. The room was just as I expected. The area was very accessible to everything.

Everything eas great except the 10.00 am checkout time

Modern and clean. Everything worked. Lots of hotcwater. Staff attentive. Swimming pool lovely.

This is nice and well operated hotel in a good location.

Overall a very comfortable and well located hotel

Large comfortable room; quality of food Personnel, excepting reception, not very polite

We were so disappointed with this hotel. We got on the plane in Buenos Aires to go to Salta but, because of fog, it could not land. They rerouted us to Cordoba and then they made us return to Buenos Aires (traveling with 2 small children). What made it worse, the airline did not have any available seats to Salta the next day. We would miss 2 nights of our 4 night reservation, which meant we had to cancel our trip altogether. I called the hotel from the airport once we landed back in Buenos Aires and explained the situation, and I was told by a sales person that there would be no problem on getting a refund, but that I had to go through Expedia. Expedia was very solicitous and said they would work on getting the refund. After 2 days Expedia got back to us and said that a manager at the hotel had authorized the refund. We were beyond grateful. About a week passed and we get another email from Expedia saying that, unfortunately, Marianela (not sure her position at the hotel), had rejected the refund. I personally called and spoke with her and she said because it was a nonrefundable rate, there was nothing they would do. She was aware of our situation but they basically did not care. I even asked if we could get a partial refund, but nothing. We thought it would be reasonable to get at least some money back since we could not use any of the nights. Unfortunately, Hotel Casa Real did not agree. Just be aware this is how they do business, which has nothing to do with "hospitality".

Nice Hotel, clean and spacious rooms

Hotel was clean and friendly. The breakfast buffet was fantastic. The wifi needs to be upgraded.

Very friendly service at the front desk & cafetera.