Hyatt Centric Melbourne

Great stay

Very friendly and helpful staff. Excellent location. Highly recommend.

Clean, unique decor, great location

Firstly, upon arrival the staff seemed unfazed about waiting guests at reception. As I waited, she had to prioritize a chat with her colleague, so I waited. Then I explained my wife had arrived on an earlier flight and was already checked in and my key was waiting at reception. She entered details into system and I waited. and waited. I asked if anything was needed after couple of minutes, and THEN she said I needed photo ID! I asked why didn't you ask previously, she said I should have photo ID. So the customer should know this. I ended up where I needed to be in the end. Second, next evening wife took shower before dinner event and no hot water mid shower. We rang staff and she advised an engineer would be up shortly. We waited 20 minutes and entered a negative feedback on the internal site and then the manager called us to say they would send an engineer?? But that's what the lady at reception said 20 mins ago who didn't log it. Soo in the end we changed room and got free breakfast and bottle of wine to drown our sorrows for all the crap service from a 5 star hotel.

Really nice hotel. The pool was amazing one of the best pools I’ve seen in a hotel with this size. The rooms were nice and clean and they gave us an upgrade to a higher floor with a nice king bed. Really good.

Short weekend away, clean tidy great pool and wonderful location !

Good location with very comfy bed. Room was huge compared with other similar hotels. Sound can travel from the street to window (we were on level 3). Buffet breakfast had a wide selection although some warm options were cold.

The room was very clean and modern. The pool area is great to relax in and to swim some laps (25m long). The gym facilities are great with dumbbells, cable machines and bikes. The staff were very friendly and accommodating. The buffet breakfast was also great! Highly recommend :)

Good location for MCEC but on the CBD side of the river. One star off for the $100 AUD per night "deposit" which seems to be becoming the new standard...some poor couple checking in next to me were having to fork over $500 to be allowed to stay in the room they'd already paid for!

Beautiful contemporary hotel in the centre of Melbourne near Southern Cross Station. Staff were excellent and amenities fab. Only issue for me was the bed which was a little hard. Could do with a plush mattress topper.

Didn't get to

Chic

Housekeeping isn’t that clean but staffs and front desk are very nice . Nice room but it isn't clean Need to do better with housekeeping

Staff at front desk super helpful. The rooms were not as soundproof, unfortunately next door closing the door make a huge sound late at night. Breakfast was a little disappointing - it should be better once renovation is finished

Amazing accomodation, great service and excellent location

Hotel is conveniently close to Southern Cross station. The current breakfast area doesn't work very well and staff in that area were not very helpful and clearing up after earlier diners appeared to be a low priority

The pros are: location, walkable distance to city centre, room was ok, bed was comfortable, breakfast was ok too, but not great. Cons are: we stayed at room 810 and we could hear every train passing by, very loud noise, and apparently staff said that we should've asked for a quiet room on the arrival, also the water in the shower was not hot enough.

Great hotel in a great location.

Great place to stay in Melbourne. Slick...

The staff are the absolute highlight of Hyatt Centric. Fantastic service and stay. Room was clean, quiet and comfortable. Excellent location.