Hyatt Regency Brisbane

Hotel is conveniently located in Queen Street mall. Only stayed one night so did not visit restaurant or swimming pool. Receptionist said he wasgiving us an upgrade as was our first time staying there. Room was exactly what I had booked online. Appeared only upgrade was putting us on floor 26....the top floor! However they did give us an extra hour for our checkout which was good.

This area was really beneficial to stay in since it was by the night life, shopping areas, and good restaurants. Property felt safe due to having to have a key to enter the floor you stayed on. Room was very nice and spacious.

Best location for all around access. Right across from local trains.

This a great location, right in the mall and the facilities are super clean.

Great hotel very comfortable stay

Reception was too small and in front of the lifts. This caused issues when busy. We are still trying to sort out the bill. We paid up front and they are charging us again, despite them confirming we’d already paid, on check-in. Lovely staff restaurant great but worried about our bill. We've been told we’d get a refund and an email to confirm we would get our money back, but nothing yet

Not easily accessible as only entry for vehicles is in backstreet alley way for service vehicles for local bars, restaurants, etc.

Very happy with our stay, staff members at Reception and Concierge were very friendly and helpful. We requested for early check in with paying abit extra to upgrade room as our flight arrived very early and reception staff was helpful to assist with our request. The bedroom was very spacious with great views of Brisbane city and looks newly renovated. Bedding was excellent, so comfortable and bedsheets so smooth, we had a very good sleep due to good bedding, very happy with the bed. Located right in the heart of the city within walking distance to reataurants n shops opposite Uptown Shopping Mall and Food court. Abit of a walk to Central Station so we took the cab with our heavy luggages and it cost around $12 which is Ok. Beautiful Chic Hotel and great ambience at Lobby n restaurant area.

Stayed for 3 nights. On arrival night and then subsequently every day asked them to change the batteries in the room safe. Every time at reception we were assured engineering would sort it as a matter of urgency so that we could use the safe. Never sorted. Room was never cleaned before 3 or 4 pm which is too late in the day when we were up and out before 8 am….

Good hotel overall, good location, the breakfast buffet was phenomenal, the staff were very nice and helpful, the hotel was clean and bed was comfy. The room was a bit smaller than anticipated for the price paid and the add ons get expensive; I didn’t like the extra $25/hr for late checkout. Not sure if this hotel was good value for the money in the end.

Good

Visit my daughters and Hyatt Regency was a great base camp. Reception and Breakfast teams were amazing and super friendly.

Amenities at other hotels are better for a relatively same or lower price. Example park royal. Hot water is luke warm. How about some paper cups for water?

Broken lift caused delays on checkout. Got caught unable to exit stairwell

Lovely rooms, comfy bed, good breakfast, great location

It started when they locked the doors, left a note saying call this number, then didn't answer when I did call. I was outside in the mall from over 10 minutes. Fortunately, another guest left so I could get in. I booked a room that was 31m2, queen bed, high floor. They gave me a queen bed on a high floor but the room was, at best 20m2. It was the smallest room on the floor and was tiny. When I asked about this, I was told that since the room had a queen bed it was in the same 'category' as the room I had booked. This seems, at best, dishonest. Finally, housekeeping didn't clean the room. Normally I would not sweat this, but since it was the 3rd time in the weekend they had treated me poorly, I complained. I don't want to be fussed over, but at the same time I want the room I booked, I want to be able to check in. I don't think either is too much to ask. I thought I had found the hotel in Brisbane I would be staying at for the next decade, but I will not be going back.

Great location and friendly staff. Will be back

All the staff were very friendly and helpfull.

Hard to get a car to get ur luggage. The room was super clean and impeccable. Kudos to housekeeping. Washroom was spotless. Coffee was great with proper machine in room. Pool was fantastic

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