Hyatt Regency Brisbane

Hotels
8.8
/10
Very Good
955 reviews

What Guests Say About Their Stay

StevenCarl
10.0
/ 10
This area was really beneficial to stay in since it was by the night life, shopping areas, and good restaurants. Property felt safe due to having to have a key to enter the floor you stayed on. Room was very nice and spacious.
Karen
10.0
/ 10
This a great location, right in the mall and the facilities are super clean.
Marian
10.0
/ 10
Very happy with our stay, staff members at Reception and Concierge were very friendly and helpful. We requested for early check in with paying abit extra to upgrade room as our flight arrived very early and reception staff was helpful to assist with our request. The bedroom was very spacious with great views of Brisbane city and looks newly renovated. Bedding was excellent, so comfortable and bedsheets so smooth, we had a very good sleep due to good bedding, very happy with the bed. Located right in the heart of the city within walking distance to reataurants n shops opposite Uptown Shopping Mall and Food court. Abit of a walk to Central Station so we took the cab with our heavy luggages and it cost around $12 which is Ok. Beautiful Chic Hotel and great ambience at Lobby n restaurant area.
In the Area
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33 Burnett Lane, Brisbane, Queensland, Australia, 4000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Hyatt Regency Brisbane is a hotel in a good neighborhood, which is located at Brisbane. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hyatt Regency Brisbane

33 Burnett Lane, Brisbane, Queensland, Australia, 4000
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Hyatt Regency Brisbane Rates per Night

Looking for the best Hyatt Regency Brisbane hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hyatt Regency Brisbane room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hyatt Regency Brisbane Location & Address

Hyatt Regency Brisbane is located at 33 Burnett Lane, Brisbane, Queensland, Australia, 4000. It's situated at 3 Queen Street, Brisbane, QLD 4000, Australia, in the heart of the city. The hotel location is ideal for exploring Brisbane's attractions. The hotel is approximately 1 km from the city centre.

How to go to Hyatt Regency Brisbane from Airport

Looking for the best way to get from Brisbane Airport to the Hyatt Regency Brisbane? Several options are available, each with its own advantages. Consider your budget and time constraints when choosing your hotel transfer.
  • Taxi (Most Direct):

    A taxi from Brisbane Airport to the Hyatt Regency Brisbane is the most direct option. You can find taxi ranks outside the terminals. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka are readily available at Brisbane Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This is often a more affordable option than a taxi.
  • Airtrain (Fastest):

    The Airtrain is the fastest way to get to the city centre from the airport. Take the Airtrain to Central Station, which is about a 5-minute walk from the Hyatt Regency Brisbane. The train journey takes approximately 20 minutes.
  • Bus (Most Affordable):

    Several bus routes connect Brisbane Airport to the city centre. The journey will take longer than the train or taxi, but it's the most affordable option. Check the Translink website for bus routes and schedules.

Tips:

For the most convenient route, consider using the Airtrain to Central Station and then walking to the hotel. If you have a lot of luggage or prefer a door-to-door service, a taxi or ride hailing service is a good option.

Hyatt Regency Brisbane Reviews & Summary

Want to know all about Hyatt Regency Brisbane before you book? Hotel reviews can give you a great insight into what to expect during your stay. This hotel is known for its excellent service and prime location. Guests consistently praise the hotel's friendly staff, comfortable rooms, and convenient access to Brisbane's attractions. A standout feature is the rooftop pool, offering stunning city views. The hotel also boasts a well-equipped fitness centre and several on-site dining options.

Here's a short, positive review: "Absolutely loved my stay at the Hyatt Regency Brisbane! The location was perfect, the staff were incredibly helpful, and the room was spotless. The rooftop pool was a definite highlight. Highly recommend!"

Hyatt Regency Brisbane Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Hyatt Regency Brisbane offers a variety of categories of hotel rooms to suit different needs and preferences. From standard rooms to luxurious suites, there's something for everyone.
  • Standard Room:

    These rooms offer comfortable accommodation with a king-size bed or two twin beds. Non-smoking rooms are available.
  • Deluxe Room:

    Offering more space and enhanced amenities, these rooms often feature city views. Bathtubs are available in some deluxe rooms.
  • Regency Club Room:

    Guests staying in these rooms have access to the Regency Club Lounge, offering complimentary breakfast and evening drinks.
  • Suite:

    For the ultimate in luxury, suites offer separate living areas and bedrooms. Some suites have bathtubs and bidets.
  • Accessible Room:

    These rooms are designed to accommodate guests with disabilities, featuring wider doorways and accessible bathrooms.

The Hyatt Regency Brisbane is not a pet-friendly hotel. Please check with the hotel directly for any exceptions or nearby pet-friendly accommodations.

Hotel Facilities in Hyatt Regency Brisbane

Looking for a hotel with great amenities? Hyatt Regency Brisbane offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay. From swimming pools to fitness centres, there's something for everyone.
  • Rooftop Swimming Pool:

    Enjoy stunning city views while taking a dip in the rooftop pool. Open daily from 6:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay in shape with the hotel's well-equipped fitness centre, featuring cardio machines and weights. Open 24 hours.
  • On-site Restaurants:

    Choose from several on-site dining options, offering a variety of cuisines.
  • Business Centre:

    Stay connected with the hotel's business centre, offering printing and fax services.
  • Concierge Service:

    The concierge can assist with booking tours, making restaurant reservations, and arranging transportation.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Kid-friendly facilities include the swimming pool and babysitting services (available upon request, extra fees apply).

Hotel Buffet or Restaurant/Cafe in Hyatt Regency Brisbane

Want to know about the hotel buffet and dining options at Hyatt Regency Brisbane? The hotel offers several restaurants and cafes, each with its own unique cuisine and atmosphere. Whether you're looking for a quick bite or a leisurely meal, you'll find something to satisfy your cravings.
  • Lennons Restaurant & Bar:

    Offering modern Australian cuisine with a focus on fresh, local ingredients. Open for breakfast, lunch, and dinner.
  • The Lobby Bar:

    A relaxed setting for enjoying cocktails, wine, and light snacks. Open daily from 10:00 AM to late.
  • Hibiki Japanese Restaurant:

    Savour authentic Japanese dishes, including sushi, sashimi, and teppanyaki.

The breakfast buffet at Lennons Restaurant & Bar is priced at approximately SGD 45 per person. Signature dishes include the Moreton Bay Bug pasta and the grilled barramundi.

Hyatt Regency Brisbane Airport pickups and How to Book

Need a hotel to airport transfer? Hyatt Regency Brisbane offers convenient airport pick-up services to make your arrival and departure as smooth as possible.

The hotel can arrange airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details and estimated arrival time. Additional charges apply for this service.

Nearby MRT Station & Bus Stops

Want to know the nearest public transport options near Hyatt Regency Brisbane? The hotel is conveniently located near several MRT stations and bus stops, making it easy to explore the city.
  • Central Station:

    The nearest train station is Central Station, approximately a 5-minute walk from the hotel.
  • Queen Street Bus Station:

    This major bus station is located just a short walk from the hotel, offering connections to various parts of the city.
  • Elizabeth Street Bus Stops:

    Several bus stops are located along Elizabeth Street, providing convenient access to different destinations.

To use public transport in Brisbane, you can purchase a Go Card, which can be used on buses, trains, and ferries. Go Cards can be purchased and topped up at train stations, convenience stores, and online.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities for the whole family? Brisbane offers a wide range of nearby places to go and things to see nearby, perfect for a family day out.
  • South Bank Parklands (2 km):

    A vibrant parkland with a beach, playgrounds, and picnic areas. Free entry.
  • Queensland Museum (2.5 km):

    Explore natural history, science, and cultural heritage. Entry fees vary depending on the exhibition.
  • Lone Pine Koala Sanctuary (13 km):

    Get up close and personal with koalas and other Australian wildlife. Entry fee: Approximately SGD 42.
  • Brisbane Botanic Gardens (1 km):

    A beautiful oasis in the heart of the city, with themed gardens and walking trails. Free entry.
  • Queensland Art Gallery (2.5 km):

    Discover a diverse collection of art from Australia and around the world. Free entry to the general collection.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Hyatt Regency Brisbane (Brisbane)

Looking for nearby dining options? Brisbane offers a diverse culinary scene, with plenty of local food and food eatiries near me to choose from.
  • Cafes/Restaurants:

    • The Coffee Club:

      A popular chain cafe serving coffee, breakfast, and light meals.
    • Jamie's Italian:

      A restaurant serving classic Italian dishes in a relaxed setting.
    • Black Hide Steakhouse:

      A premium steakhouse offering high-quality cuts of meat.
  • Local Street Food:

    • Meat Pies:

      A classic Australian savoury pie filled with meat and gravy.
    • Fish and Chips:

      Crispy battered fish served with hot chips.
    • Sausage Rolls:

      A flaky pastry filled with seasoned sausage meat.
    • Lamingtons:

      A sponge cake coated in chocolate and coconut.
    • Chiko Roll:

      A deep-fried roll filled with meat and vegetables.

Shopping places near Hyatt Regency Brisbane (Brisbane)

Need to do some shopping? Brisbane offers a variety of dept stores near me and shops near me, from malls to markets.
  • Queen Street Mall:

    A pedestrian mall in the heart of the city, featuring a wide range of shops and department stores.
  • Wintergarden:

    A shopping centre with a mix of high-end and mainstream retailers.
  • Brisbane Arcade:

    A historic shopping arcade with boutique shops and cafes.

Other Places to Stay Near Hyatt Regency Brisbane

Looking for other accommodations nearby? Brisbane offers a range of hotels to suit different budgets and preferences.
  • Luxury/5–6 star hotels nearby:

    • The Westin Brisbane:

      A luxurious hotel with a rooftop pool and spa.
    • Treasury Hotel Brisbane:

      A heritage-listed hotel with elegant rooms and a casino.
    • Emporium Hotel South Bank:

      A stylish hotel with stunning city views.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

  • Four-star hotels nearby:

    • Oaks Brisbane Aurora Suites:

      Modern apartments with city views.
    • Pullman Brisbane King George Square:

      A stylish hotel with a rooftop pool and bar.
    • Novotel Brisbane:

      A comfortable hotel with a central location.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

  • Three-star hotels nearby:

    • ibis Brisbane:

      A budget-friendly hotel with a convenient location.
    • Hotel Grand Chancellor Brisbane:

      A comfortable hotel with a rooftop pool and restaurant.
    • The Point Brisbane Hotel:

      A hotel with river views and a restaurant.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Planning your trip to Brisbane and looking for the perfect hotel? Hotel availability can change quickly, so it's essential to book your room booking in advance. Hyatt Regency Brisbane offers a fantastic location, excellent amenities, and comfortable rooms, making it an ideal choice for your stay. Don't miss out on the opportunity to experience the best of Brisbane. Check hotel reservations and book your stay through Traveloka today for the best deals and a hassle-free booking experience. book cheap hotels in Australia cheap hotels nearby

All facilities in Hyatt Regency Brisbane

Others Hyatt Regency Brisbane
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Romantic proposal packages
  • Beach umbrella
  • Outdoor pool
  • Shops
  • Pool sun loungers

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Business Facilities

  • Meeting facilities
  • Conference room
  • Meeting rooms
  • Conference rooms

General

  • Parking
  • Banquet
  • Terrace

Transportation

  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hyatt Regency Brisbane

Important Note
  • Fee for full breakfast: approximately AUD 42 per person
  • Valet parking fee: AUD 60 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Valet parking is subject to availability (limited spaces; surcharge) and accessible via 33 Burnett Lane, or self-parking is at Myer Centre on Elizabeth Street. The maximum vehicle height for valet parking is 82 inches (2.1 meters/210 centimeters).

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hyatt Regency Brisbane
292
Number of floors in Hyatt Regency Brisbane
22
Another facilities in Hyatt Regency Brisbane
Laundry service, Tours, Multilingual staff, Luggage storage, Express check-out

Frequently asked question in Hyatt Regency Brisbane

What are available facilities at Hyatt Regency Brisbane?
There are top facilites at Hyatt Regency Brisbane such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hyatt Regency Brisbane?
The standard check-in time at Hyatt Regency Brisbane is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Hyatt Regency Brisbane provide breakfast?
Yes, Hyatt Regency Brisbane provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hyatt Regency Brisbane
Hyatt Regency Brisbane has a 5.0-star rating.
How many floors does Hyatt Regency Brisbane have?
Hyatt Regency Brisbane has 22.
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More Reviews from Other Guests in Hyatt Regency Brisbane

Overall Ratings & Reviews Hyatt Regency Brisbane

Traveloka (6)
Other sources (949)
8.8
Very Good
From 949 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Brisbane

Number of reviews per page
20
40
Top reviews
LYNNE
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is conveniently located in Queen Street mall. Only stayed one night so did not visit restaurant or swimming pool. Receptionist said he wasgiving us an upgrade as was our first time staying there. Room was exactly what I had booked online. Appeared only upgrade was putting us on floor 26....the top floor! However they did give us an extra hour for our checkout which was good.
Read More
StevenCarl
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This area was really beneficial to stay in since it was by the night life, shopping areas, and good restaurants. Property felt safe due to having to have a key to enter the floor you stayed on. Room was very nice and spacious.
Sathish
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best location for all around access. Right across from local trains.
Karen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This a great location, right in the mall and the facilities are super clean.
Azzurra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great hotel very comfortable stay
Jenny
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Reception was too small and in front of the lifts. This caused issues when busy. We are still trying to sort out the bill. We paid up front and they are charging us again, despite them confirming we’d already paid, on check-in. Lovely staff restaurant great but worried about our bill. We've been told we’d get a refund and an email to confirm we would get our money back, but nothing yet
Read More
Dardi K
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Not easily accessible as only entry for vehicles is in backstreet alley way for service vehicles for local bars, restaurants, etc.
Marian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very happy with our stay, staff members at Reception and Concierge were very friendly and helpful. We requested for early check in with paying abit extra to upgrade room as our flight arrived very early and reception staff was helpful to assist with our request. The bedroom was very spacious with great views of Brisbane city and looks newly renovated. Bedding was excellent, so comfortable and bedsheets so smooth, we had a very good sleep due to good bedding, very happy with the bed. Located right in the heart of the city within walking distance to reataurants n shops opposite Uptown Shopping Mall and Food court. Abit of a walk to Central Station so we took the cab with our heavy luggages and it cost around $12 which is Ok. Beautiful Chic Hotel and great ambience at Lobby n restaurant area.
Read More
Steve
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Stayed for 3 nights. On arrival night and then subsequently every day asked them to change the batteries in the room safe. Every time at reception we were assured engineering would sort it as a matter of urgency so that we could use the safe. Never sorted. Room was never cleaned before 3 or 4 pm which is too late in the day when we were up and out before 8 am….
Read More
Pierrot
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good hotel overall, good location, the breakfast buffet was phenomenal, the staff were very nice and helpful, the hotel was clean and bed was comfy. The room was a bit smaller than anticipated for the price paid and the add ons get expensive; I didn’t like the extra $25/hr for late checkout. Not sure if this hotel was good value for the money in the end.
Read More
Ye
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good
John
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Visit my daughters and Hyatt Regency was a great base camp. Reception and Breakfast teams were amazing and super friendly.
Sathish
icon-Business
Business
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Amenities at other hotels are better for a relatively same or lower price. Example park royal. Hot water is luke warm. How about some paper cups for water?
Adam
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Broken lift caused delays on checkout. Got caught unable to exit stairwell
Kath
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Lovely rooms, comfy bed, good breakfast, great location
Glenn
2.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

It started when they locked the doors, left a note saying call this number, then didn't answer when I did call. I was outside in the mall from over 10 minutes. Fortunately, another guest left so I could get in. I booked a room that was 31m2, queen bed, high floor. They gave me a queen bed on a high floor but the room was, at best 20m2. It was the smallest room on the floor and was tiny. When I asked about this, I was told that since the room had a queen bed it was in the same 'category' as the room I had booked. This seems, at best, dishonest. Finally, housekeeping didn't clean the room. Normally I would not sweat this, but since it was the 3rd time in the weekend they had treated me poorly, I complained. I don't want to be fussed over, but at the same time I want the room I booked, I want to be able to check in. I don't think either is too much to ask. I thought I had found the hotel in Brisbane I would be staying at for the next decade, but I will not be going back.
Read More
Renton
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location and friendly staff. Will be back
Dennis
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

All the staff were very friendly and helpfull.
Derrick
icon-Business
Business
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Hard to get a car to get ur luggage. The room was super clean and impeccable. Kudos to housekeeping. Washroom was spotless. Coffee was great with proper machine in room. Pool was fantastic
Kristan
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hyatt Regency Brisbane

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hyatt Regency Brisbane

Traveloka (6)
Other sources (949)
8.8
Very Good
From 949 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Brisbane

Number of reviews per page
20
40
Top reviews
LYNNE
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is conveniently located in Queen Street mall. Only stayed one night so did not visit restaurant or swimming pool. Receptionist said he wasgiving us an upgrade as was our first time staying there. Room was exactly what I had booked online. Appeared only upgrade was putting us on floor 26....the top floor! However they did give us an extra hour for our checkout which was good.
Read More
StevenCarl
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This area was really beneficial to stay in since it was by the night life, shopping areas, and good restaurants. Property felt safe due to having to have a key to enter the floor you stayed on. Room was very nice and spacious.
Sathish
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best location for all around access. Right across from local trains.
Karen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This a great location, right in the mall and the facilities are super clean.
Azzurra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great hotel very comfortable stay
Jenny
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Reception was too small and in front of the lifts. This caused issues when busy. We are still trying to sort out the bill. We paid up front and they are charging us again, despite them confirming we’d already paid, on check-in. Lovely staff restaurant great but worried about our bill. We've been told we’d get a refund and an email to confirm we would get our money back, but nothing yet
Read More
Dardi K
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Not easily accessible as only entry for vehicles is in backstreet alley way for service vehicles for local bars, restaurants, etc.
Marian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very happy with our stay, staff members at Reception and Concierge were very friendly and helpful. We requested for early check in with paying abit extra to upgrade room as our flight arrived very early and reception staff was helpful to assist with our request. The bedroom was very spacious with great views of Brisbane city and looks newly renovated. Bedding was excellent, so comfortable and bedsheets so smooth, we had a very good sleep due to good bedding, very happy with the bed. Located right in the heart of the city within walking distance to reataurants n shops opposite Uptown Shopping Mall and Food court. Abit of a walk to Central Station so we took the cab with our heavy luggages and it cost around $12 which is Ok. Beautiful Chic Hotel and great ambience at Lobby n restaurant area.
Read More
Steve
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Stayed for 3 nights. On arrival night and then subsequently every day asked them to change the batteries in the room safe. Every time at reception we were assured engineering would sort it as a matter of urgency so that we could use the safe. Never sorted. Room was never cleaned before 3 or 4 pm which is too late in the day when we were up and out before 8 am….
Read More
Pierrot
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good hotel overall, good location, the breakfast buffet was phenomenal, the staff were very nice and helpful, the hotel was clean and bed was comfy. The room was a bit smaller than anticipated for the price paid and the add ons get expensive; I didn’t like the extra $25/hr for late checkout. Not sure if this hotel was good value for the money in the end.
Read More
Ye
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good
John
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Visit my daughters and Hyatt Regency was a great base camp. Reception and Breakfast teams were amazing and super friendly.
Sathish
icon-Business
Business
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Amenities at other hotels are better for a relatively same or lower price. Example park royal. Hot water is luke warm. How about some paper cups for water?
Adam
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Broken lift caused delays on checkout. Got caught unable to exit stairwell
Kath
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Lovely rooms, comfy bed, good breakfast, great location
Glenn
2.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

It started when they locked the doors, left a note saying call this number, then didn't answer when I did call. I was outside in the mall from over 10 minutes. Fortunately, another guest left so I could get in. I booked a room that was 31m2, queen bed, high floor. They gave me a queen bed on a high floor but the room was, at best 20m2. It was the smallest room on the floor and was tiny. When I asked about this, I was told that since the room had a queen bed it was in the same 'category' as the room I had booked. This seems, at best, dishonest. Finally, housekeeping didn't clean the room. Normally I would not sweat this, but since it was the 3rd time in the weekend they had treated me poorly, I complained. I don't want to be fussed over, but at the same time I want the room I booked, I want to be able to check in. I don't think either is too much to ask. I thought I had found the hotel in Brisbane I would be staying at for the next decade, but I will not be going back.
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Renton
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location and friendly staff. Will be back
Dennis
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

All the staff were very friendly and helpfull.
Derrick
icon-Business
Business
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Hard to get a car to get ur luggage. The room was super clean and impeccable. Kudos to housekeeping. Washroom was spotless. Coffee was great with proper machine in room. Pool was fantastic
Kristan
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

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