Mercure Canberra Belconnen

The room was modern, bed comfortable and the shower fantastic. Staff very welcoming would highly recommend this hotel.

Room very spacious and clean, beds are comfortable, shower was great, awesome having the baby cot for our baby. Great stay

The room is very nice and modern. When I arrived late and was looking to relax, I noticed that the floor lamp was broken and flickering. It needs a new bulb, as one of the bulbs is faulty. I suggest that the housekeeper performs regular checks before guests arrive, especially for stays of several days. Additionally, there is no subtitles option on the TV. The remote control indicates there is a subtitles button, but it does not activate any subtitles. This is quite disappointing. I reported this issue to the front desk and inquired why subtitles are not available, particularly for the Deaf, Hard of Hearing, or those who find language difficult. It would be very helpful if subtitles could be easily enabled. The staff apologised, but I feel this is not sufficient, especially considering the amount paid for the stay. Most hotels provide subtitles for guests who need them, and it is disappointing that this facility is not available here. The TV’s subtitle feature appears to be faulty.