What are the guest reviews for Neptune Resort?

Neptune Resort is well-known for its Cleanliness, Location, Service and Facilites, as reviewed by verified Traveloka guests.

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Neptune Resort

Name: Neptune Resort
Address: 32 Surf Parade, Broadbeach, Gold Coast, Queensland, Australia, 32 Surf Parade, Queensland, Australia
Rating: 8.8

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8.8

/10

Very Good

729 reviews

What Guests Say About Their Stay

Lucy

10.0

/ 10

Very pleasant stay, straight forward check in & checkout, room is comfortable and clean, with all the basics. Well positioned, accessible to every popular places to visit. The property is so well maintained.. will definitely stay again in the future GC getaway.

Imelda

10.0

/ 10

After a delayed flight, what a complete 360 when we got to the resort. The person at reception was so lovely and professional. Pacific Fair, shops, trams and casino all short walking distance and amenities were excellent. Will definitely come back and highly recommended.

Kaylene

10.0

/ 10

We were upgraded to the Penthouse - very nice. Staff were very helpful at checkin regarding our second car. Very good location in Broadbeach for access to the beach, restaurants, shopping and the music festival.

In the Area

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32 Surf Parade, Broadbeach, Gold Coast, Queensland, Australia

Main Facilities

This accommodation offers:

Outdoor pool

Outdoor tennis court

Spa tub

Swimming pool

Luggage storage

Elevator

Family room

Garden

Barbecue

Picnic area

Neptune Resort is a 3.5-star resorts that has been welcoming guests since 1997. The accommodation went through a renovation in 2025. Neptune Resort is part of Independent under Switch Hotel Solutions. There are 35 rooms spread across 9 floors.

What's around Neptune Resort

32 Surf Parade, Broadbeach, Gold Coast, Queensland, Australia

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Discover More About Neptune Resort

General Information

Location

Located at 32 Surf Parade in Gold Coast, Australia. Those looking to explore will find Holoverse, Wet'n'Wild Water World, and Sea World nearby.

Facilities & Amenities

Neptune Resort has Outdoor pool, Outdoor tennis court, Spa tub, Swimming pool, Luggage storage, and more.

Dining

Guests can stop by the café.

Contact

Email: stay@neptuneresort.com.au
Phone number: +610755923555

All facilities in Neptune Resort

Facility

Outdoor pool

Outdoor tennis court

Spa tub

Swimming pool

Others

Connectivity

Wi-Fi

Accommodation Facilities

Smoking area
Terrace
Family room

Activity & Leisure

Picnic area
Spa tub
Pool sun loungers
Barbecue grill
Garden
Outdoor pool

Sports & Recreation

Outdoor tennis court

Guest Services

Luggage storage
Tours

Public Facilities

Elevator
Safety deposit box
Coffee shop

Accommodation Policy & General Information in Neptune Resort

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Required Documents

Upon check-in, you are required to bring ID Card, credit card. Please bring the required documents in hard copy.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - 17:00 - to 08:30 - 10:00
Available rooms at Neptune Resort	35
Number of floors in Neptune Resort	9
Another facilities in Neptune Resort	Wi-Fi, Smoking area, Terrace, Family room, Picnic area

Frequently asked question in Neptune Resort

What is normal check-in & check-out time at Neptune Resort?

The standard check-in time at Neptune Resort is starting from 14:00 - 17:00 while the latest check-out time is at 08:30 - 10:00

How many stars does Neptune Resort have?

Neptune Resort is a 3.5-star hotel.

How many floors does Neptune Resort have?

Neptune Resort has 9 floors.

How many rooms does Neptune Resort have?

Neptune Resort has 35 rooms in total.

Does Neptune Resort have a swimming pool?

Yes, a swimming pool is available at Neptune Resort.

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More Reviews from Other Guests in Neptune Resort

Overall Ratings & Reviews Neptune Resort

Traveloka (1)

Other sources (728)

8.8

Very Good

From 728 reviews

Cleanliness

8.8

Room Comfort

8.6

Location

8.8

Service and Facilites

8.8

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Traveler Reviews Neptune Resort

Number of reviews per page

Top reviews

Donald

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Very convenient location - close to Pacific Fair Shops, Oasis shops, Beach and Casino. All in easy walking distance. Modern Building and unit has all necessary amenities.

Jenny

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The room for 2 was very nice. Very clean and newly painted and decorated. Kitchen only had a few items. But it did work.

Lucy

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Marianne

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Nice and clean had everything we needed. Close to shops and pacific fair.

Imelda

Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

James

Business with Partner

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Nice roomy apartment and good coffee and pastries at the Cafe.

Michelle

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Amazing location clean apartment

Linda

with Friends

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

My friend and I stayed at the property during the Blues on Broadbeach festival. It was very well located (less than 10 mins walk) to the centre of Broadbeach. Pacific Fair even closer and the light rail across the road. We used the gym which was adequate for our needs, and noticed the cafe was very popular. We had a room on the ground floor while convenient, I found the curtains were not adequate to keep out the light from the walkways. On two mornings I was also woken by sweeping and some very loud talking outside the lift at 5.30am. The apartment was well equipped and comfortable. I would recommend this property just ask for a higher floor.

Vanessa

4.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Staff were awesome but the room felt very dated. Toilet stopped working after first night as the wall buttons would jam. Notified staff and it was fixed same day but issue kept reoccurring buttons also appeared to be dirty. Photos online did not represent the room provided. Room was on lower level and extremely noisy due to outdoor traffic. Whole place is carpeted and that was loose in some sections. Kitchen was clean. Good for last minute escape but would not stay again.

Kaylene

Friends and family with Friends

10.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

Veronica

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Great laundry service

Annette Marie

with Friends

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Really nice place to stay. Very handy to pacific fair and public transport and beavh. Staff very helpful would definitely stay at Neptune Resort again. 😊

Richard

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Great location (Pacific Fair, Broadbeach and public transport), the resort public areas are immaculately maintained but most of all, Elaine and Brett were so helpful, cheerful and engaging all of the time - would not hesitate to stay here again.

Hari

6.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The resort dor its age is good. The room is outdated. The A/C was not effective and tbe apartment needs an update

Petar

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

The room was very spacious and comfortable&relaxing.

Charles

with Partner

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Great location, a block away from the Broadbeach centre and beach. Not so much of a pool on site for swimming, just a small shallow kids pool. Rooms are newly refurbished spacious and clean. Staff are super friendly, they attend to your request immediately. Great stay, highly recommended.

Christopher

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Staff friendly. Clean room

Michelle

10.0

/10

Reviewed 32 week(s) ago

Hotels.com verified review

Easy parking clean place nice area good staff

Debra Marie

with Partner

8.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Great location. Pool was lovely. Unfortunately our bed was quite hard you could feel the springs. Staff very friendly and welcoming.

Alistair

10.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

Excellent location, great facilities

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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