Renaissance® Vienna Schönbrunn Hotel

We decided to stay at this hotel as it was walking distance to the Schonbrunn Palace however we were unable to get in to see the palace in it's entirety as we did not book in advance and the crowds were intense. The hotel was across from the underground train station so easy access to Vienna (about 15 minutes). That being said, the area around the hotel was dirty and didn't feel particularly safe although it probably was. It certainly didn't feel like we were in Vienna but rather a run down part of any city. The hotel itself had good amenities. Our room was well equipped with a fridge, kettle, instant coffee, tea, iron, ironing board and was suitably large with comfy beds that had no perfumey smell. That being said the room was pretty dirty. The base of the toilet had yellow stains on it and the bathroom walls had stains of a different nature! The cabinets and fridge had drips of dried liquid and finger prints as did the light switches. There was a balloon under my bed and bits of debris. Thank goodness for Lysol wipes. We couldn't have stayed here if I was unable to clean up. We definitely wouldn't stay again. We would pay more to stay closer to Vienna to have a more Vienese experience and a cleaner hotel. Not satisfactory.

We booked two connecting rooms and received written confirmation from the hotel beforehand. However, when we arrived, we were told there were no connecting rooms available. Instead, we were given two separate rooms on the same floor — one suite (as ordered) and one club room, which was not what we had paid for. The hotel offered free breakfast as compensation, but unfortunately, it didn’t make up for the inconvenience. Having to split up the family between two rooms really disrupted our vacation — we couldn’t all be together as planned, and it made things very difficult, especially with the kids. Additionally, basic amenities were lacking. Our room had no soap. When we asked for it to be refilled, we were told the housekeeping staff had already left for the day and that someone would bring it after 10:00 PM. No one ever did. Overall, this experience was very disappointing. We chose this hotel expecting a certain standard and level of service, but unfortunately, it fell far short.

Business trip. Bed not very comfortable ,

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Clean rooms close to transit.

A good hotel that is across from a subway station. The hotel is very clean, room clean, and staffs were professional and welcoming.

After having to complain many times, I was finally able to move from an extremely noisy room. The main window had been fixed shut, but still let in all the traffic noise from outside. Several of my colleagues also lost sleep for the same reason. I moved to a room where the windows closed properly, but with the aircon set to minimum, the room was still too warm… In February! After having may issues connecting to the internet (as with many other guests), an internet fee was added to my bill. I would not recommend this hotel.

Good

ok

The overall service of the hotel is good except the soundproofing of the room needs improvement. Noises from trains and traffic passing by the hotel were heard inside the room. Furthermore, we were assigned a connected room so noises generated from the adjacent room could sometimes be disturbing.

We had an excellent stay at the Renaissance Wien Hotel and highly recommend it for anyone visiting Vienna! The location is unbeatable—just steps away from the U4 metro line, which provides easy access to all of the city’s major attractions. It’s only a few stops to the heart of Vienna, and one quick stop to the magnificent Schönbrunn Palace, making sightseeing incredibly convenient. The hotel itself exceeded our expectations. The staff were professional. Our room was spacious, modern, and immaculately clean, with a super comfortable bed that ensured a restful night’s sleep. We also loved the amenities provided. Whether you're in Vienna for leisure or business, the Renaissance Wien Hotel offers everything you need for a comfortable experience. We would definitely stay here again if we are visiting Vienna.

It’s quite nice to have the concierge’s efficiency on responsive checkin process. However the room service with shower gel refilled requesting was never fulfilled, that’s just a fact that the huzzy buzzy for the accommodation here.

Very nice experience at the Renaissance Wien hotel (Ullmannstraße), especially for the spectacular service and attention of Albert and Denise in the dining area. They treated us very well and with great kindness. I wish all the service were like this. The room was impeccable, as were the bathrooms. The dining room, the TV room, very good too. I would not hesitate to return to this hotel.

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In general was good but little bit far from main attractions. Always had to take a taxi or uber in November/ December.

Very clean, staff friendly and helpful.

I stayed in this hotel many times and this time was very disappointed, starting with very bad service at reception desk to room not being cleaned for two days and missing shower gel. I hope this is one time off and next time I'm there it will be better.

Price was great for a the hotel. Enjoyed staying in the hotel. Once you are out it just does not feel like Wien

Great value and very comfortable.

GJK