What are the guest reviews for Mato Grosso Palace Hotel?

Mato Grosso Palace Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Mato Grosso Palace Hotel

Name: Mato Grosso Palace Hotel
Address: Rua Joaquim Murtinho, 170, Cuiabá, Mato Grosso, Brazil, 78005-290, Rua Joaquim Murtinho, 170, Mato Grosso, 78005-290, Brazil
Rating: 8.8

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8.8

/10

Very Good

646 reviews

What Guests Say About Their Stay

Odila

10.0

/ 10

Hotel bom, excelente café da manhã, quarto grande e confortável e em uma boa localização. Funcionários atenciosos e prestativos.

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Antonio

10.0

/ 10

it was amazing, one of the best hotels I been, good price, good service and I doubt I woul be able to find a better view in this city

Verified traveler

10.0

/ 10

Bem localizado por nós. O Senhor Ricardo e seu pessoal eram muitos gentis e bom para ajudar. A Cida, a camareira, também muita boa. A comida era excelente junta a pessoal. Era limpo e gostamos muito. Pastor Roberto

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In the Area

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Rua Joaquim Murtinho, 170, Cuiabá, Mato Grosso, Brazil, 78005-290

Main Facilities

Laundry service

Parking

Luggage storage

Elevator

Fitness center

Business facilities

Staying at Mato Grosso Palace Hotel is a good choice when you are visiting Cuiabá. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Mato Grosso Palace Hotel

Rua Joaquim Murtinho, 170, Cuiabá, Mato Grosso, Brazil, 78005-290

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Discover More About Mato Grosso Palace Hotel

General
In Cuiabá (Central North)

Location
A stay at Mato Grosso Palace Hotel places you in the heart of Cuiabá, steps from Bom Jesus de Cuiaba Church and Cine Teatro Cuiaba. This hotel is 0.5 mi (0.7 km) from Centro Geodésico da America do Sul and 0.5 mi (0.8 km) from Museu de Pedras Ramis Bucair.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Bom Jesus de Cuiaba Church - 0.1 km / 0.1 mi
Cine Teatro Cuiaba - 0.1 km / 0.1 mi
Republic Square - 0.3 km / 0.2 mi
Museu Histórico de Mato Grosso - 0.3 km / 0.2 mi
Historical Museum of Mato Grosso - 0.3 km / 0.2 mi
Museu de Pedras Ramis Bucair - 0.4 km / 0.3 mi
Sacred Art Museum - 0.7 km / 0.4 mi
Morro da Caixa D'Agua Velha Museum - 0.7 km / 0.4 mi
Antonio Pires de Campos Park - 0.7 km / 0.4 mi
Church of Nossa Senhora do Bom Despacho - 0.7 km / 0.4 mi
Our Lady of Rosary Church - 0.7 km / 0.4 mi
Centro Geodésico da America do Sul - 0.7 km / 0.5 mi
Santos Dumont Square - 1.3 km / 0.8 mi
Popular Square - 1.3 km / 0.8 mi
FEMINA - Hospital Infantil e Maternidade - 1.4 km / 0.8 mi

The preferred airport for Mato Grosso Palace Hotel is Cuiaba (CGB-Marechal Rondon Intl.) - 8 km / 5 mi

Facilities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include wedding services, a television in a common area, and a banquet hall.

Business Facilities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cuiabá? This hotel has 2153 square feet (200 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

Dining
Satisfy your appetite for lunch or dinner at Alavanca de Ouro, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Rooms
Make yourself at home in one of the 139 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.

All facilities in Mato Grosso Palace Hotel

Fitness Center

Common Space

Lobby

Accommodation Services

Exterior

Things to Do

Romantic proposal packages
TV lounge

Food and Drinks

Vegetarian meal
Buffet breakfast
Breakfast

Transportation

Secure parking
Valet parking (surcharge)

Connectivity

Free WiFi

General

Smoking area
Banquet
Parking

Accessibilty

Accessible parking
Disabled access friendly
Accessible path of travel

Public Facilities

Coffee/tea in lobby
Elevator
Parking
Safety deposit box

Hotel Services

Laundry service
Wedding service
Luggage storage
24-hour Receptionist

Business Facilities

Conference center
Business facilities
Meeting rooms
Business facilities
Conference rooms
Computer station
Business center

Nearby Facilities

Gift shop

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Mato Grosso Palace Hotel

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Mato Grosso Palace Hotel	139
Number of floors in Mato Grosso Palace Hotel	9
Another facilities in Mato Grosso Palace Hotel	Romantic proposal packages, TV lounge, Vegetarian meal, Buffet breakfast, Breakfast

Frequently asked question in Mato Grosso Palace Hotel

What is normal check-in & check-out time at Mato Grosso Palace Hotel?

The standard check-in time at Mato Grosso Palace Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Mato Grosso Palace Hotel provide breakfast?

Yes, Mato Grosso Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Mato Grosso Palace Hotel have?

Mato Grosso Palace Hotel is a 3.0-star hotel.

How many floors does Mato Grosso Palace Hotel have?

Mato Grosso Palace Hotel has 9 floors.

How many rooms does Mato Grosso Palace Hotel have?

Mato Grosso Palace Hotel has 139 rooms in total.

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More Reviews from Other Guests in Mato Grosso Palace Hotel

Overall Ratings & Reviews Mato Grosso Palace Hotel

Other sources (646)

8.8

Very Good

From 646 reviews

Cleanliness

8.8

Room Comfort

8.4

Location

9.0

Service and Facilites

9.0

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Traveler Reviews Mato Grosso Palace Hotel

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Top reviews

Gwyneth

8.0

/10

Reviewed 71 week(s) ago

Expedia Group verified review

Helpful stuff and good breakfast

John

Leisure

6.0

/10

Reviewed 217 week(s) ago

Expedia Group verified review

Not sure why this property is so highly rated. It was (mostly) clean and minimally comfortable. Shower had grout blackened by mildew. Two towels but no hand towels. Had to ask maintenance to come up and show is how to get the AC working. (We correctly deciphered the handheld control, but there was a separate unmarked wall switch almost hidden by the bed.) Restaurant closes relatively early after dinner. Price was high for this quality of accommodation. It was clean and comfortable enough, but below what I expected given the photos and price.

Antonio

with Partner

10.0

/10

Reviewed 253 week(s) ago

Hotels.com verified review

it was amazing, one of the best hotels I been, good price, good service and I doubt I woul be able to find a better view in this city

David

with Partner

10.0

/10

Reviewed 299 week(s) ago

Hotels.com verified review

Clean, big room

Verified traveler

8.0

/10

Reviewed 392 week(s) ago

Hotels.com verified review

Good place. But the gym isn't good, is little and hot.

Verified traveler

Business

10.0

/10

Reviewed 403 week(s) ago

Expedia Group verified review

Verified traveler

8.0

/10

Reviewed 406 week(s) ago

Hotels.com verified review

Poor breakfast without variety, unnatural fruit juices

Peter

6.0

/10

Reviewed 519 week(s) ago

Expedia Group verified review

The room was good, but the first thing we saw when opening the room door was a cochroche. Dinner and service at the restaurant were disapointing, but breakfast was good. Restaurant staff not very attentive and not very friendly. No English speeking staff at the desk or in the restaurant. Front desk staff friendly and helpfull, allowed us to store a suit case, which was not needed, at the hotel for a week.

Cevahir

2.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

This was a disaster, I will never stay there. First of all there is a disgusting stench coming from the bathroom and with hot weather it gets even worse. Then also the air condition is so old it is not really cooling the room even you turn it on to max which makes a lot of noise. What was worse I was going to have a very important meeting scheduled 3 months ago and this is why I came to city center to get good connection. In the middle of the meeting the connection went down me missing around 20 mins which costed me the business deal. I have never seen anything worse. If i got sth at a youth hostel, I think it would have been better. Just stay away from this place. Ah one more thing there is not even one more layer between the bed and the bed sheet and it keeps falling at night etc. This was a horrible experience.

Michelle

Friends and family with Friends

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Minha experiência foi incrível

Vanilda

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Bom

Sabrina

4.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

O quarto estava bom. Porém, não fomos atendidos com qualidade quando nosso amigo ficou preso dentro do banheiro por defeito de fechadura. Demoraram mais de 1h30 para tirar nosso amigo, dando o entender que eles estavam mais preocupados com a porta do que com a saúde mental da pessoa. Café da manhã fraco.

Daniel

2.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Minha experiência neste hotel foi extremamente negativa. O problema mais grave foi ficar preso dentro do banheiro por cerca de 1 hora e 30 minutos. Durante todo esse período, a equipe pareceu estar mais preocupada em preservar a porta do banheiro do que em retirar um hóspede de uma situação de risco. Não houve senso de urgência nem suporte adequado por parte do hotel. Quem realmente me ajudou foram os amigos que estavam comigo. Foi necessário insistir e pressionar para que cogitassem acionar a polícia e o Corpo de Bombeiros. A situação demorou muito mais do que deveria. Além disso, uma funcionária da recepção foi ríspida com minha amiga quando ela questionou a demora na resolução do problema. Após todo o transtorno, a única solução oferecida foi a possibilidade de trocar de quarto, como se isso fosse suficiente para compensar o ocorrido. Em nenhum momento foi oferecido reembolso, desconto, pedido formal de desculpas ou qualquer outra forma de compensação pelos danos e pelo enorme constrangimento. Como se não bastasse, o elevador fazia barulhos preocupantes, o banheiro era antigo e mal conservado, e o quarto era extremamente apertado. O espaço simplesmente não comportava três camas, comprometendo totalmente o conforto da hospedagem. Infelizmente, minha experiência foi marcada por falta de manutenção, despreparo da equipe e ausência de empatia diante de uma situação séria. Não recomendo este hotel.

IVANILSON PEREIRA DA

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Ótima localização, quarto limpo e espaçoso, ótimo café da manhã;

JEFFERSON

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Hotel antigo mas funcional. Achei a localização boa. Café da manhã bom, ar condicionado split. Chuveiro com ducha pequena.

Odila

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Hotel bom, excelente café da manhã, quarto grande e confortável e em uma boa localização. Funcionários atenciosos e prestativos.

DALIANA

Friends and family Family

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Foi uma boa estadia. Quarto limpo. Funcionários simpáticos. O café da manhã é bom, porém encerra às 9:30 e retiram tudo nesse horário. Como íamos sempre próximo às 9, as mesas estavam todas ocupadas com louças sujas…parecia que faltava funcionários para fazer o recolhimento e limpeza das mesas. É cobrado uma taxa por dia pelo uso do estacionamento. Tem uma Lojas Americanas ao lado e farmácia próximo também. No geral foi bom.

Fabricio

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

A gentileza dos funcionários e principalmente da dina ao explicar cada prato no almoço enquanto eu me servia foi muito acolhedor.

DALIANA

Friends and family Family

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

O quarto família é ótimo para quem está viajando com os filhos. Ambiente agradável, móveis novos. O banheiro destoa um pouco do quarto (é mais antigo). Os registros do chuveiro estavam com defeito…precisava apertar muuuto para fechar totalmente. Preciso registrar uma situação muito ruim que ocorreu após a hospedagem. Tive uma compra fraudulenta no valor de mais de cinco mil reais no meu cartão virtual temporário que uso SOMENTE no Hotel.com após o Mato Grosso Palace Hotel cobrar uma diária nesse cartão. Ressalto que fiz reserva e pagamento no próprio aplicativo do Hotel.com com esse cartão no fim do ano passado e no início desse ano e não tive problema, mas após o débito da diária desse hotel (pelo próprio hotel) houve essa compra indevida.

Joao Augusto

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Bom hotel. Atende bem, mas precisa melhorar o elevador, que esteve quebrado durante a estadia

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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