Fairmont Empress

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9.4
/10
Exceptional
2,978 reviews

What Guests Say About Their Stay

Mark

10.0
/ 10
We had a delightful stay. The staff was very helpful, and breakfast was outstanding.

Chester

10.0
/ 10
The staff at the Fairmont were excellent and greet you wehn ever they saw you. Room was great and location for our stay was perfect.

Celia

10.0
/ 10
Upgrading to a Fairmont Gold room/floor was excellent. Beautiful views, breakfast, happy hour snacks and dessert. The only note is that there is a step up from the room to the bathroom, which might be an issue for some people. The hotel is conveniently located in Inner Harbor, just a short walk from the seaplane terminal. You can walk to many sites and there are tour buses available just outside the hotel to take you to other sites. We were very happy with our stay.
In the Area
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721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5

Main Facilities

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This accommodation offers:
Indoor pool
Steam room
Children pool
Bicycle rental
Laundry service
Parking
Luggage storage
Garden
Health club
Fitness center
Fairmont Empress is a hotel is located at Victoria. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

General
Near Miniature World

Location
With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Government Street - 0.1 km / 0.1 mi
Destination Greater Victoria - 0.2 km / 0.1 mi
Victoria Conference Centre - 0.2 km / 0.2 mi
Royal BC Museum - 0.3 km / 0.2 mi
Miniature World - 0.3 km / 0.2 mi
Maritime Museum of British Columbia - 0.3 km / 0.2 mi
British Columbia Parliament Building - 0.3 km / 0.2 mi
Victoria Bug Zoo - 0.4 km / 0.2 mi
Thunderbird Park - 0.4 km / 0.2 mi
Bay Centre - 0.4 km / 0.3 mi
Victoria Harbour - 0.5 km / 0.3 mi
Beacon Hill Park - 0.5 km / 0.3 mi
Greater Victoria Public Library - 0.6 km / 0.4 mi
Bastion Square - 0.6 km / 0.4 mi
St. Ann's Academy - 0.6 km / 0.4 mi

The nearest airports are:
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 0.3 km / 0.2 mi
Victoria Intl. Airport (YYJ) - 26.5 km / 16.5 mi
Roche Harbor, WA (RCE) - 272.1 km / 169.1 mi
Friday Harbor, WA (FRD) - 258.8 km / 160.8 mi
Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 256.6 km / 159.5 mi

The preferred airport for Fairmont Empress is Victoria Intl. Airport (YYJ).

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Dining
Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

All facilities in Fairmont Empress

Facility

  • Indoor pool
  • Steam room
  • Children pool
  • Bicycle rental
Swimming Pool Fairmont Empress
Swimming Pool
Entertainment Facility Fairmont Empress
Entertainment Facility
Fitness Center Fairmont Empress
Fitness Center
Functional Hall Fairmont Empress
Functional Hall
Common Space Fairmont Empress
Common Space

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Breakfast
  • Vegetarian meal

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking (surcharge)

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Fitness center

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Accommodation Policy & General Information in Fairmont Empress

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Children pool, Breakfast, Vegetarian meal, Bicycle rental, Limo or town car service

Frequently asked question in Fairmont Empress

What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Fairmont Empress have?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
How many rooms does Fairmont Empress have?
Fairmont Empress has 431 rooms in total.
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More Reviews from Other Guests in Fairmont Empress

9.4
Exceptional
From 2,978 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Elizabeth
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful hotel and grounds!
Gregory P
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Gardens and hotel maintenance fantastic
Mark
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a delightful stay. The staff was very helpful, and breakfast was outstanding.
Dana Jane
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room is spacious and clean, comfortable beds. Very friendly stuff. Tea at the Empress stuff was very nice. There was an issue with the washroom, it was making some noise during the night( pipes maybe). I hope they'll fix the problem. But over all, our stay was great. We'll definitely come back.
Scott
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel, great stay, brilliant location!
Chester
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff at the Fairmont were excellent and greet you wehn ever they saw you. Room was great and location for our stay was perfect.
PIERRE
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellence au niveau de tous les services.
ANNA
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely building
Celia
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Upgrading to a Fairmont Gold room/floor was excellent. Beautiful views, breakfast, happy hour snacks and dessert. The only note is that there is a step up from the room to the bathroom, which might be an issue for some people. The hotel is conveniently located in Inner Harbor, just a short walk from the seaplane terminal. You can walk to many sites and there are tour buses available just outside the hotel to take you to other sites. We were very happy with our stay.
Read More
Lou
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The team at this hotel is 1st class in every manner. From checking in to checking out, the bell men, housekeeping, the concierge were all stellar. We actually had rooms that included their hospitality suite and it was as nice as it gets. Great food, drinks and amazing indoor and outdoor seating over the harbor. The main bar/dining room is beautiful and the tea offering was ideal the next day. Great location, walked everywhere and overall, a 5 star experience
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Ewa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place to stay
LuAnn
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Gold Level touches were unparalleled. One of the most lovely properties we’ve stayed at.
Yuan
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had dinner, afternoon tea in the hotel. We signed the bills but the hotel held our credits. They explained it was their policy. Obviously they don’t trust and respect guests.
Alvin
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location. Service was excellent. Staff were very friendly. Attended the tea at the empress, had a great time. Service was excellent. Ordered breakfast to our room. Once again service was excellent, but the food was not good. Had a massage at the hotel spa. One of the best i experienced.
Elizabeth
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel, room, and we loved the automatic turn down service. The hotel staff were helpful and friendly, and it's the perfect location to walk everywhere. We'll definitely return again.
Peter
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I liked the hotel very much,the staff, the breakfast,the grounds and the room were all excellent. I stayed here years ago when the atmosphere was English country house. Today it’s much more contemporary. I know there’s a wing that appears to maintain the old atmosphere…but something was lost. Still its a very good hotel.
Richard
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A perfect stay in the heart of everything.
Daniel
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Service on another level! Felt like the only guest there! Cant rave enough about the quality of the service!
Chong Sup
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
jane
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The location is superb and the building is beautiful. The staff was very pleasant, and Nicole Stetz at Gold and Christine in the spa were exceptionally wonderful. And the staff in the Gold lounge were very pleasant, efficient, and helpful. On the less positive side, the carpets could use a good cleaning, and the pillows and drapes in the room did not match the quality expected. A bucket of ice took nearly an hour to arrive. The HVAC system is quite loud, and on 2 mornings, a very loud lawn mower and leaf blower could be heard just after 8am.
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Number of reviews per page
20
40

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Exterior 4 Fairmont Empress

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