Four Points by Sheraton Point Edward Sarnia

The room was nice and the hotel was overall good. We happened to be at the hotel with a hockey team who was there for a hockey tournament. The adults and kids were loud and disruptive. We were traveling with a young child and a 2 month old and it was so loud we couldn't get out kids to sleep. This group also made the hallways dirty after the cleaning time, and so we arrived to popcorn and food all over the carpet in the hallway. The hotel staff were great to help us and try to correct it, asked the families to be quieter. My only complaint with the hotel was to not clean the hallways as there was a mess. Also, the restaurant was unable to accommodate us Saturday night for both dining in and take-out because of the hockey team. They should be able to accommodate other guests in the hotel, even with a bigger group. With an infant and young child to have to go back out and find something else to eat was an inconvenience. My biggest complaint is actually with Expedia. The hotel staff told us to contact for compensation and the customer service we got was very poor, to the point where the Expedia representative lied to us about what the hotel said so that we would leave and they could potentially resell our room since they had to refund us. We had to be on the phone with the front desk and the agent at the same time to prove what was being said by the front desk staff. It honestly left us uninterested in booking with Expedia in the future.

The room was clean and comfortable

Good

It was a great place to stay and very affordable. Highly recommend.

Loved staying there had a balcony which was great and everyone was super nice! Only downside was that I cut my foot on the step going into the pool

Great experience ! Relaxing

This hotel served it's purpose for one night away for a sporting event. The rooms were nicely renovated with new furniture and a comfortable mattress. It was a very busy night for kid's hockey teams and the hallways were very busy and loud. We had a lot of small ants in our room near the door....the front desk didn't sound very surprised when we told them on the way out so could be a common problem. Overall, it was reasonable but maybe a little overpriced for the amenities.

Not much I'm walking distance with the hotel itself is very nice

Clean room. Amazing staff. Great restaurant. Excellent management team

Great place to stay!

Great stay. Relaxing

Great hotel, stayed before we travelled to the States. Very clean rooms, beautiful clean large pool, great fitness room. Boston pizza is attached to the hotel and turns into a breakfast joint in the morning. Would highly recommend and would stay again!

Very clean property and rooms. Staff is very efficient and friendly. Definitely a place to stay again.

Clean room and nice pool, great stay

The staff at Four points are fabulous!Always so friendly. The property is always super clean. The restraunt food it really good and the wait staff are so friendly. The pool is always very clean. I would highly recommend Four Points to everyone!

Negatives- Lots of loud sports parents. Lots of loud kids running up and down the halls banging on the doors. Loud rattling heater and fan. People partying outside could be heard from four floors up.I travelled for weekend classes and didn’t get much sleep. Positives- Good price. Very clean room and washroom. Bed was comfortable.

Always clean and good value for the room price.

Amazing room amenities and accommodations

Room was clean and the staff was very friendly. The only issue with our room was the bathroom exhaust fan did not work.

Terrible service