Holiday Inn SYDNEY - WATERFRONT by IHG, an IHG Hotel

The rooms definitely need updating. Our room was smoky even

Hall way had a weird smell. However, the rooms were clean, and the staff seemed friendly.

Pool area was very clean.

Front desk staff was very friendly and accommodating to our requests. Only downside was that they have now implimented a parking fee ( $ 8.00 with tax) which I had not seen in my many stays there a coupoleb of years ago. No mentioned of this on tye booking site. A bit of an additional sore point as we were parking in the disability zone with our diability pass. Everything else was very good.

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I have always given a 5 star review for this hotel. I stay on average 12 times per year, and have always had a great experience. This time, however, I had to have a cold shower both days, as there was no hot water. On my second day, my pasta was served cold. I was surprised that it was served so quickly, as only 5-7 minutes had elapsed since I had placed my order. I asked my waiter to take it back and microwave it, which he did with no issue. I will return to this hotel, as I really like the staff, but if the hot water issues happen again, I will have to look at alternative accommodations.

Rusted out stairs, did not appear safe, should have taken a pic. Shuffled into rooms at 10:00, no fun allowed lol

Thermostat was missing and bathroom door did not close

The location is very nice, but the rooms are plain. The bay style windows are nice for seeing the harbor, though. The parking is tight and getting in from the lower lot requires you do go through an unmarked door. The pool was very active when we were there with lots of loud kids running up and down the hall. (not really the hotels' fault, though)

It looked very nice and the rooms we stayed in were spacey.

The kids loved the pool

Great location, staff and bar are great. The only negative is that the room was extremely worse for wear. The dated look and paint bubbling off the walls and bathroom tub was in rough shape . Otherwise great

Enjoyed the pool and hot tub. Convenient area for takeout pick up

The place was too old, busy , not clean and breakfast was awful

We had a nice stay . Kids love the pool and slide . Friendly staff clean comfortable rooms.

Floor was leaking and heard renovations

The rooms were beautiful

The new menu at The Crown Cafe and Bar was awesome, and the staff are second to none.

It was nice and customer service was amazing!

Lawerence checked us in and he was fantastic. Our room wasnt ready so he upgraded us at no cost. The smoke detector in the room was beeping and within 5 minutes Lawrence had someone in to replace the battery. Over all the staff were great.