Hotel Pontao

L hotel est propre et le personnel très agréable....point négatif, les panneaux solaires peu efficaces car peu de soleil, résultat ? Eau à peine tiede.

We stayed here recently - when we first arrived there was a problem with the lights and we did notice they are quite dim - the hotel staff did replace a light since one wasn’t working however the lights still look very dim and not bright We notice the pillows really smelled bad as well like it wasn’t cleaned we did speak up about this also but I think these pillows were just placed there for aesthetic rather than comfort The shower is also open space so it caused really bad leakage everyday the floor will get too wet and we’d have to always ask for more towels to place on the floor and to also have to clean our body etc Breakfast was great It’s convenient location to the strip The staff is somewhat friendly although we do feel like the bar staff was always making inside jokes I understand there’s a language barrier but it does come indecent when you just want to get a drink and they start laughing with their co workers because they're mocking you/don’t understand what you’re saying I do also feel personally I wouldn’t come back to this hotel - there’s no mosquito nets or anything to deter them away - there is a lot of ants also on the table like the bar etc - so I don’t feel it was cleaned to standard Overall I have travelled a lot of places and out of all my travels I think this was not the best hotel I’ve stayed at The jacuzzi was also out of order the whole time and I stayed there for a week

Hotel espetacular , próximo à tudo que precisa em sua estadia , e claro o Mar do Sal . Funcionárias maravilhosos . Uma estadia e tanto do melhor . Obrigado à todos .

We were on the 3rd floor and they don’t have lift so was not easy with luggage. No hot water in the bathroom and only one towel for two person. No water bottle in the room Good breakfast , nice swimming pool.

Friendly people

Affordable, roomy hotel in a convenient area. Close to the beach and airport.

We had a good time at Pontao.

When we arrived we were asked to pay again even though we had paid in advance. I had to prove that I had paid in advance. When the man gave us our key to the room he just told us what room number with no directions. We walked around the hotel looking for our room for 15 mins before going to ask where it was and even then he just pointed in a direction and left us to find it ourselves. The bathroom door handle was falling off, the bed was not made so we had to locate the sheets and pillows and make it ourselves. When we checked out there weee different people behind the counter who then tried to charge us again for the room. I again had to prove I had paid in full. We would not stay here again and wouldn’t recommend this hotel at all. We were glad it was just one night.

Loved our stay and would like to visit again

All the staff here are very pleasant and smiling. Hotel is very clean. Good breakfast.

Breakfast very good, choice of fruit, cooked eggs,always scrambled available and omelette or fried cooked to order. Choice of bread. Pancakes available. Room on ground floor had wifi with pool view. Limited sockets.

Firstly let me say that the cleaning and catering staff were great. Breakfast good and bed comfortable, unfortunately that's where it all ends. We paid extra for a superior room, although I'm not sure what that was for as the room didn't look the same or have any advantages. After repeatedly asking to change our room due to the noise (single glazed windows opposite a busy road and a nightclub) we were told there were no free rooms even though I saw several people vacate on many occasions. Apart from a TV with no signal, no In Room WiFi, terrible WiFi in lobby, a door opening straight out of the side of the building with a 6 foot drop (dangerous for children), the worst part was having no hot water for the entire stay. I can personally handle most problems but having no hot water on a winter holiday is a deal breaker I'm afraid, the excuse for this was that the hotel was full and people were showering at the same time (well its the hotels duty to ensure a full hotel is capable of dealing with the load) . So in conclusion I'd avoid as im sure there are better places for the price.

Hotel staff are superb, paid for a deluxe room but I'm not sure what was deluxe about it as we had 2 joined single beds plus plenty of mould near bedside cabinet. Breakfast was more than enough for those not fussy like us.

Excellent hotel, excellent breakfast choice.

There is no staff to help with baggages to go upstair.

Small and basic but spotless, comfortable and convenient

Just 10 min stroll to the beach, breakfast is okay with usually eggs, bread, cereal etc. Reception lady helpful once she understands what you want. There was no working air con in 1st room we were put in so moved to another and the safe did not work, reception said they would get maintanence to look but was never fixed. Pool area nice and quiet and clean but needs attention to pool, lots of missing tiles.

Nice hotel close to the Main Street in the town and short walking distance to the beach. Stayed here for 2 weeks bed and breakfast. Nice to have the use of the pool and free wifi in the reception area.

Convenient hotel to stay in. Good location - beach nearby as well as bars, restaurants, taxis, car rental company, shops, supermarket. Breakfast lovely but if you come after 9 am, the choice seems to be limited. If busy during breakfast, no cups, plates, cutlery available for a while. No WiFi in the room. The downside of this place are hotel guests leaving their beach towels on sun beds around the swimming pool when not occupying them. It is almost impossible to use a sun bed if you do not 'reserve' it during breakfast time.

The initial reception was welcoming and as we arrived early we were happy to wait for our booked "superior room with garden view" to be serviced while we walked to the town for lunch. On our return we were allocated what must have been the worst room in the hotel. It had no balcony, was small and dark and looked out on what must be the busiest, noisiest road junction in the town. The reception MUST have know that this was not the room we booked. We complained and were eventually offered and accepted "the last available room". This was a quiet and large family room. It was, I guess, "superior" but was not garden-facing and had no outside space, terrace or balcony, for relaxation. The worst experience was breakfast. This must be the worst organised breakfast buffet experience we have ever experienced. All the food and drink was in one corner and as there was only one hot drinks machine there was always a queue making the area too crowded to access food. The food was generally of poor quality and not systematically replenished. The hot food was mostly gone. The staff work hard but are not properly trained and managed so work very inefficiently. This whole breakfast experience made for a very stressful start to every day and is the main reason we would not recommend the hotel to a friend.