What are the guest reviews for Atlantis Sanya?

Atlantis Sanya is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Atlantis Sanya

Name: Atlantis Sanya
Address: North Haitang Bei Road, Haitang Bay Sanya, Sanya, Hainan, China, 572013, North Haitang Bei Road, Hainan, 572013, China
Rating: 8.9

Resorts

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8.9

/10

Exceptional

245 reviews

What Guests Say About Their Stay

Yilu

10.0

/ 10

Atlantis is way beyond my expectation. The rooms are super clean, grand all with exceptional ocean view. The best thing about the hotel is the service. Anything you ask for is delivered within 20 mins. Even the common areas are spotless. Every staff in the hotel are super nice. You can stop anyone and you will always get a nice smile. The fact that hotel includes the waterpark and aquarium makes this a super good deal to stay (worth at least half of the say). Food is more expensive by china standard but reasonable for US standard. Absolutely a pleasure to stay and the MUST go if you are with kids.

MAY

10.0

/ 10

早餐挺丰盛的，酒店自助晚餐根本封神。如果单纯看房价觉得挺高的，但是包含水世界门票，水族馆还有2大2小的早餐晚餐还是划算的，水世界门票一个人就228了，住酒店可以随便进出的..

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Poh Seng

10.0

/ 10

nice hotel to stay with. Worth the value with nice breakfast, lunch and dinner. Staff are friendly and very helpful

In the Area

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North Haitang Bei Road, Haitang Bay Sanya, Sanya, Hainan, China, 572013

Main Facilities

Elevator

Swimming Pool

Restaurant

Atlantis Sanya is a 5-star resorts that has been welcoming guests since 2018. The accommodation went through a renovation in 2018. Atlantis Sanya is part of One&Only Resorts under One&Only Resorts. There are 1,314 rooms spread across 55 floors.

What's around Atlantis Sanya

North Haitang Bei Road, Haitang Bay Sanya, Sanya, Hainan, China, 572013

Discover More Places

Discover More About Atlantis Sanya

General Information

Location

Located at North Haitang Bei Road, Haitang Bay Sanya in Sanya, China. Those looking to explore will find Yate Landisi Water Park, Wuzihzhou Island Beach, and Luhuitou Park nearby.

Facilities & Amenities

Atlantis Sanya has Outdoor pool, Poolside bar, Tennis court, Children pool, Laundry service, and more.

Business Facilities

For guests traveling for work, Atlantis Sanya has Business facilities and Conference rooms available.

Dining

Guests can stop by the café.

Contact

Phone number: 86 898-88986666

All facilities in Atlantis Sanya

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Hotel Services

_24_HOUR_FRONT_DESK
Luggage storage
CONCIERGE_SERVICES
Porter
Laundry service
Multilingual staff
Wedding service
Newspaper in lobby
TEXT

Things to Do

Garden
FULL_SERVICED_SPA
Romantic proposal packages
DESIGNER_STORES_ON_SITE
WATER_SLIDE
BEACH_TOWELS
Outdoor pool
Beach sun loungers
BEACH_UMBRELLAS
Pool sun loungers

Public Facilities

Elevator
SMOKE_FREE_PROPERTY
SAFE_DEPOSIT_AT_FRONT_DESK
Coffee shop

Sports and Recreations

SURFING_ONSITE
SCUBA_DIVING_ONSITE
SNORKELING_ON_SITE
Tennis court
FITNESS_FACILITIES

Nearby Facilities

GROCERY_STORE
SHOPPING_ONSITE
Gift shop
ATM/Banking

Accessibilty

STAIR_FREE_PATH_TO_ENTRANCE

Business Facilities

Meeting rooms
Business facilities
Conference rooms

Family-friendly Facilities

Children pool
Kids club
TEXT

Food and Drinks

BREAKFAST_AVAILABLE
Poolside bar

General

SELF_PARKING
TEXT
BANQUET_HALL
Terrace
Reception hall

Connectivity

WIFI_ACCESS
TEXT

Accommodation Policy & General Information in Atlantis Sanya

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

IMPORTANT_NOTICE

Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Minimum Age Policy

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General Information

Popular Facilities	Elevator, Swimming Pool, Restaurant
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Available rooms at Atlantis Sanya	1314
Number of floors in Atlantis Sanya	55
Another facilities in Atlantis Sanya	_24_HOUR_FRONT_DESK, Luggage storage, CONCIERGE_SERVICES, Porter, Laundry service

Frequently asked question in Atlantis Sanya

What are available facilities at Atlantis Sanya?

There are top facilites at Atlantis Sanya such as Elevator, Swimming Pool, Restaurant. (some may require extra charges)

What is normal check-in & check-out time at Atlantis Sanya?

The standard check-in time at Atlantis Sanya is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

How many stars does Atlantis Sanya have?

Atlantis Sanya is a 5.0-star hotel.

How many floors does Atlantis Sanya have?

Atlantis Sanya has 55 floors.

How many rooms does Atlantis Sanya have?

Atlantis Sanya has 1314 rooms in total.

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More Reviews from Other Guests in Atlantis Sanya

Overall Ratings & Reviews Atlantis Sanya

Traveloka (1)

Other sources (244)

9.0

Exceptional

From 244 reviews

Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

8.6

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Traveler Reviews Atlantis Sanya

Number of reviews per page

Top reviews

Yilu

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

MAY

Friends and Family Family

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Poh Seng

with Partner

10.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

nice hotel to stay with. Worth the value with nice breakfast, lunch and dinner. Staff are friendly and very helpful

A Q

Friends and Family Family

6.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

It's an old hotel and staff are very slow. Lots of bad smelly areas too...

Yiying

with Children

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

There was issue with aircon in our room, but our butler Robert assisted us and resolved the issue promptly. The hotel is very close to the aqua park and aquarium, very good location

Peiqin

10.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

Nice staff love the water park!!!

YAOZHEN

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Pretty good service and love ice coffee at breakfast time.

Kin Yiu

with Children

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

The breakfast buffet has many items choose, the food is very fresh and delicious 👍

Damien

with Partner

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Everything about this property is amazing ! I will be staying here again definetly !

Aaron

with Partner

10.0

/10

Reviewed 40 week(s) ago

Hotels.com verified review

Pools and waterslides were great!

Bill

Friends and Family Family

10.0

/10

Reviewed 42 week(s) ago

Hotels.com verified review

Everything is on top of world class. The room is super clean, and convenient with considerable renovation and great view. The food is of great diversification and excellent taste. The staff has been greatly helpful, providing rather thoughtful helps in details throughout every aspects of our stay. The aquarium is as well on top of world class, with outstanding staff, performances and beautiful oceanic creatures that should never be missed to watch. Everything constructs the top class service and excellent stay.

Jimmy

Leisure with Friends

10.0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

Spacious and clean room with balcony that could view the ocean directly Housekeeping service crew was very respectful to her duty.

Antanas

2.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Atlantis discriminates against seniors. Pool had a sign stating anyone above 65 years of age must be accompanied. The Ambassador dive sets a maximum age limit at an arbitrary age of 59. The dive staff is ignorant, it does not recognize the international PADI dive certification and recent experience I presented them. The king ocean view room on the 35 floor was the nicest hotel compared to USA, Canada, Mexico and Europe, and Cruise ships.Food was exceptionall, better than any of the other places

AI LIN

Friends and Family Family

10.0

/10

Reviewed 45 week(s) ago

Hotels.com verified review

Staff are very service-oriented & attentive to needs of hotel guests!

Jie Wen

Leisure with Partner

10.0

/10

Reviewed 69 week(s) ago

Expedia Group verified review

We had a good deal on Expedia. The view was excellent and the food was fabulous. We spent two days in this hotel and enjoyed 5star service. Will come at another time if there is opportunity.

Teong Sek

Leisure Family

10.0

/10

Reviewed 70 week(s) ago

Expedia Group verified review

High end hotel suitable for family with toddlers. It’s self contained for families to enjoy everything within. Convenient “night market” 10 minutes walking distance away. Beach is nice but cannot swim in. For beach goer's resorts in Yalong bay are more suitable. For a 7-star hotel the check in could be improved.

Katrina

Leisure with Partner

10.0

/10

Reviewed 72 week(s) ago

Expedia Group verified review

We had part of our honeymoon at The Atlantis and enjoyed the service and amenities. In particular, our butler Elena was extremely accommodating, helpful and elevated our experience. We were also gifted a complimentary upgrade to a higher floor and had access to the Imperial Club which provided us with so much food to enjoy each day! The pools and amenities were very clean. Thank you for making our honeymoon extremely memorable.

Willy

with Partner

10.0

/10

Reviewed 74 week(s) ago

Hotels.com verified review

Stay was excellent, Property is big and have lots of Activities to keep you occupied for 2-3 days. Hotel service was good lots of restaurant. only downside is room sound proofing is weak. can hear the sounds from next room or the floor above when they move things or drop stuff on the floor.

Celia

Friends and Family Family

8.0

/10

Reviewed 76 week(s) ago

Hotels.com verified review

Very fun, enjoy the time here for 5 days 4 nights. The waterpark is so much fun even for adults. The food is fantastic! Highly recommend for family to come.

Jacqueline

Leisure with Children

10.0

/10

Reviewed 79 week(s) ago

Expedia Group verified review

We had a wonderful family holiday at the Atlantis, Elena was super helpful and kind throughout our trip arrangements. Thanks very much Elena! 😀

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia