Holiday Inn SITTINGBOURNE by IHG, an IHG Hotel

I think the receptionists name was Issac (fuzzy black hair!) really nice, chatty, relatable and made us feel valued and welcomed within seconds.

Poor workmanship in rooms, needs decorating

Better than expected for a cheap and cheerful overnight stay, very pleased overall with this Holiday Inn. Staff was very pleasant and efficient. They even called a week ahead to inform us about limited parking to be expected due to boxing match on their premises, so we we sure to arrive earlish.

There was an unidentified noise in the room we were given which was so noisy that we were unable to get much sleep. We contacted the hotel staff twice in the early hours of the morning but they were unable to resolve the problem and said they couldn’t move us because the hotel was full.

Awful! We went to room, had a look and left. Filthy!

really good

Lovely hotel and fantastic staff

Clean and courteous

Mainly the shower did not work in the morning (boiller issues) - and when did work in the evening the water does not drain quickly enough. The gym requires more weights and attachments to the cable machine Locationis handy

Lovely stay only go one night but would use again if in the area

There was a loud beeping noise all night which stopped me and several others from getting to sleep. The panel had been ripped off the side of the bath. I reported it but no one was bothered

Buzzing coming from air con unit for entirety of stay made sleep incredibly difficult. Other than that no issues.

Lovely place , clean, great facilities, everyone was really nice. Our housekeeper Bernadette was so sweet , and left us a note to feel welcome. Breakfast was good , nice variety. Would definitely recommend and stay there again

Very clean, staff friendly and helpful, food excellent, location and hotel and grounds, very nice.

Not great

First class

Check-in experience wasn't great...no one to greet us at reception, so had to wait a few minutes before someone called to us they wouldn't be long. Lady on reception did not smile, and was not helpful when we asked to change rooms, being told the hotel was fully booked at 5pm so changing room was not possible (we had a problem with our room which was overlooking a very noisy residential area). Coming from a hotel background myself, I know not all guests would be checked in by 5pm, so a switch to another room should have been very possible). The hotel from the outside looked very run down and there was visible water damage on the inside ceilings, including in our room's bathroom. In our room, the bathroom was just seprated by glass pannels (very 1960s/70s?!) Which did not reach the ground, with no lock or handle on door, so absolutely no privacy whatsoever! Was however very clean, I could not fault this. Shower leaked all over the floor when on, so ground was dangerous after use, and any floor towels were soaked through. We tried to call down to reception from our room, but did not manage to get through (possibly no one there yet again?). When we headed downstairs to ask the lady on reception regarding booking a taxi, we were very abruptly told there would be no possibility of getting a taxi at that time. We explained we did not need one now, and so were grunted at and a card simply passed to us without any further word. Breakfast was a long wait for items to be replenished

The bathroom/ toilet being enclose in frosted glass box in the room not very private. The door would not shut completely. Otherwise the hotel was excellent

The lifts were out of action, the AC was not working throughout the hotel, the room we had didn’t have any windows that opened, and it smelled musty. the bathroom was substandard. We checked out and asked for a refund 10 mins after checking in.

On check in i was told the following no lift no aircon no fan and no windows that open. The room was really hot and struggled to sleep on both nights.