London Marriott Hotel County Hall

The room wasn't ready for the time it was supposed to be... We had to wait a while which was disappointing. Breakfast was served at your table and the servers were busy.. So you had to wait at times to be served. The lock on our door was broken. They had someone in our room at 11pm trying to fix it.. But couldn't. They offered us another room but without the balcony we wanted. And we didn't want to change rooms so late. There was no compensation etc for any of the above.

Great location, but the photos of the rooms were quite deceptive. Though the rooms are very well kept and clean, the images made the rooms look much larger. DO NOT STAY AT THIS LOCATION DURING A WARM PERIOD. Though air conditioning is listed as an amenity, our room was at 25C (77F) during our entire last evening. We called reception in the middle of the night, and a very condescending young man arrived at our room indicating nothing was wrong. I know enough about HVAC to assess that there was a system issue that the staff would not acknowledge. When we went onto the balcony the next morning, several rooms on the balcony level had their balcony doors fully open.

In trying to extend for a night the woman at the desk was so difficult and unwilling to have a professional conversation we decided to check out and go to a different hotel today. She was obtuse and downright rude. We are premier members of the ritz Carlton and Marriott rewards system and even after confirming this she was nasty and unhelpful. I actually explained to her that it would have been easier to go to another hotel in the morning and she told me that would be fine. This was at 1am. There was literally no one else other than she and my myself in the lobby. Marriot will be our last choice going forward.

Great location and staff were wonderful

Perfect location, staff and cleaning services

Location location location. Just lovely

Perfect location. Great property

All services were top notch. Wondering why this 5 star hotel has a 25m pool but no sauna nor jacuzzi.

Clean room, wonderful staff, location location location!

Beautiful hotel, very clean, staff very welcoming and friendly

Yes

Location. Location. Location! …and friendly service, clean rooms, charming design

Amazing!!!!!

The only thing we disliked is the angry pictures in our room. Get more uplifting pictures.

All staff were excellent and extremely friendly and helpful. Room was excellent also.

Very nice hotel

Location is great but if u have many luggages then it’s stressful to have to bring them up the stairs to the concierge after drop off from car

It was an excellent birthday treat for our daughter

Rooms r nice views & well maintained

Breakfast was terrible because the dishes smelled awful, like rotten eggs. No matter how many dishes we changed, the smell was there, even in the dessert dishes, which should have smelled delicious.