Malmaison Birmingham

Hotels
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9.0
/10
Exceptional
1,193 reviews

What Guests Say About Their Stay

Helen

10.0
/ 10
The room was lovely and had all the amenities necessary. The room was clean and the bed extremely comfortable ☺️

Martin

10.0
/ 10
Really good check in experience and the good service from the team continued through the stay. Excellent breakfast and really good air conditioning as it was the hottest day of the year.

Alex

10.0
/ 10
Fantastic spacious comfortable room which was very clean. The maintenance in the bathroom was a little poor, it was clean but felt tired. Great location with easy parking in the Q park next to hotel.
In the Area
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1 Wharfside, Birmingham City Centre, City and Borough of Birmingham, England, B1 2JR

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Malmaison Birmingham is located in area / city Birmingham City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Malmaison Birmingham

1 Wharfside, Birmingham City Centre, City and Borough of Birmingham, England, B1 2JR
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Lobby Malmaison Birmingham
Exterior 2 Malmaison Birmingham

Discover More About Malmaison Birmingham

General


Near Symphony Hall

Location


A stay at Malmaison Birmingham places you in the heart of Birmingham, within a 10-minute walk of Broad Street and Symphony Hall. This boutique hotel is 0.5 mi (0.8 km) from Bullring & Grand Central and 0.6 mi (1 km) from Utilita Arena Birmingham.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Shopping District - 0.1 km / 0.1 mi
The Mailbox - 0.1 km / 0.1 mi
The Alexandra Theatre - 0.3 km / 0.2 mi
Birmingham Christmas Market - 0.3 km / 0.2 mi
Victoria Square - 0.4 km / 0.2 mi
Hurst Street - 0.4 km / 0.3 mi
Birmingham Town Hall - 0.4 km / 0.3 mi
O2 Academy Birmingham - 0.5 km / 0.3 mi
Birmingham Museum and Art Gallery - 0.5 km / 0.3 mi
Library of Birmingham - 0.5 km / 0.3 mi
Broad Street - 0.5 km / 0.3 mi
Symphony Hall - 0.6 km / 0.4 mi
ODEON - 0.6 km / 0.4 mi
Birmingham Repertory Theatre - 0.7 km / 0.4 mi
Rotunda - 0.7 km / 0.4 mi

The nearest airports are:
Birmingham Airport (BHX) - 27.4 km / 17 mi
Coventry (CVT) - 42.2 km / 26.3 mi

The preferred airport for Malmaison Birmingham is Birmingham Airport (BHX).

Renovations


The following facilities are closed on Tuesday:

  • Full-service spa

Facilities


Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a hot tub, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Birmingham? This hotel has 3035 square feet (282 square meters) of space consisting of conference space and meeting rooms.

Dining


Stop by Chez Mal Brasserie for lunch, dinner, or brunch, where this restaurant specializes in local cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 193 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

All facilities in Malmaison Birmingham

Bar, Cafe and Lounge Malmaison Birmingham
Bar, Cafe and Lounge
Swimming Pool Malmaison Birmingham
Swimming Pool
Entertainment Facility Malmaison Birmingham
Entertainment Facility
Fitness Center Malmaison Birmingham
Fitness Center
Functional Hall Malmaison Birmingham
Functional Hall

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Smoke-free area
  • Coffee shop
  • Elevator

Things to Do

  • Spa
  • Sauna
  • Steam room

Business Facilities

  • Meeting rooms
  • Conference rooms

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Malmaison Birmingham

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property is located within The Mailbox shopping center complex. Parking is available in The Mailbox lot, next to the hotel.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Malmaison Birmingham
193
Number of floors in Malmaison Birmingham
6
Another facilities in Malmaison Birmingham
Laundry service, Wedding service, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked question in Malmaison Birmingham

What are available facilities at Malmaison Birmingham?
There are top facilites at Malmaison Birmingham such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Malmaison Birmingham?
The standard check-in time at Malmaison Birmingham is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Malmaison Birmingham provide breakfast?
Yes, Malmaison Birmingham provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Malmaison Birmingham have?
Malmaison Birmingham is a 4.0-star hotel.
How many floors does Malmaison Birmingham have?
Malmaison Birmingham has 6 floors.
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More Reviews from Other Guests in Malmaison Birmingham

9.0
Exceptional
From 1,193 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews Malmaison Birmingham

Number of reviews per page
20
40
Top reviews
patrick
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

convenient near the train station. Clean and well maintained
Daniel
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel is looking dated and tired. The bar and public area are nice enough but the rooms really need updating. My room had hardly any water pressure. It was difficult to brush my teeth let alone take a shower.
Helen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was lovely and had all the amenities necessary. The room was clean and the bed extremely comfortable ☺️
Niamh
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great! Good location! Very friendly and helpful staff.
Tracey
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay & fab location will definitely return next time in Birmingham
MR PHILIP
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ive revised my review and posted alternate reviews on my stay at malmaison birminghan, and booking experience on other review sites with open and honest feedback. hope it finds you all well
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast was good
Sarah
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location and lovely standard rooms if stopping by for just one night. Tends to attract the “nightlife” crowd so is busy and noisy late at night and there can be people roaming the corridors so keep the door locked. The reception staff can be a bit preoccupied at busy times so make sure to check in at off peak times. Overall an ok experience with lots to like but if looking for a more upmarket experience would suggest the Hotel du Vin
Read More
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Really good check in experience and the good service from the team continued through the stay. Excellent breakfast and really good air conditioning as it was the hottest day of the year.
Alex
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fantastic spacious comfortable room which was very clean. The maintenance in the bathroom was a little poor, it was clean but felt tired. Great location with easy parking in the Q park next to hotel.
Pam
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely room, comfy beds, spa was amazing
Claire
icon-
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Went for a club room which was big but didn’t have much personality, and didn’t feel luxury, though nothing wrong with it. Excellent amount of plugs by the bed and elsewhere in the room. The bathroom felt a little un luxury too, although had decent size bath, shower and toilet sink combination. Staff were perfectly pleasant but didn’t ask about my stay as i checked out. Was good location and convenient for station. Overall would stay again but manage expectation about club room.
Read More
Toni
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel , central location especially with the car park being so close . The restaurant was pricey for the portions but the service was excellent. Also I think for the spa use the times need to be changed to earlier Acess as we were unable to use them as check-in times 3pm ,abs checkout time was 11am but access to spa was 10am .
Read More
David
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent hotel with great service and standards.
Fahreen
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The location is great, 5 mins from the station and right next tothe bars and restaurants of the mailbox. Good amenities - coffee in the room, toiletries etc. Onsite gym is well equipped and the small bar is lovely.
Daniella
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel itself was nice, and the rooms were comfortable. However, when we arrived around 5 PM, we were told that the spa was already closed and would only reopen at 10 AM the next day. We also found it very odd that, despite staying at the hotel, guests still had to pay £15 for just 2 hours of spa access. Overall, while the hotel looked good, the extra charges and limited spa availability made the experience disappointing. In my opinion, it was not worth the money we paid to stay there.
Read More
Betty
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely experience from the time I arrived until I departed.
Kiley
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is well situation and has very helpful staff. Reception staff give all information and are efficient but there was a long wait to check in as i arrived when others were asking a lot of questions and only 2 people serving. I have a mobility aide so this made it more challenging. Room was comfortable and of a good size with a good TV. Shame the plug sockets are not next to the bed as i find this frustrating when charging my phone at night. Another issue was the bath/shower combo. I think it's a shame modern hotels still do this as i find it hard to step into the bath and have never known anyone to take a bath rather than a shower during a hotel stay, unless travelling with children. The reception staff were OK - they gave all information and went through the motions but the breakfast staff were exceptional. Couldn't do enough for me and constantly offered to help. The breakfast itself was massively overcooked and had been under a lamp too long meaning that it was cold when it arrived and burnt. I sent one back and the second one was better. Same thing happened the next day and my friend had similar issues with her breakfast. The toaster wasn't working so we asked for undercooked toast and it came out burnt, along with burnt bacon and overcooked eggs. Still to end on a good note, the restaurant staff were amazing and very helpful and the hotel was located well with good room sizes and comfortable beds.
Read More
Devina
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

.
Christopher
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing. Room was ok. Quiet. Awful smell emanating from the toilet though.
Number of reviews per page
20
40

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Others 4 Malmaison Birmingham

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
9.0
Exceptional
From 1,193 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Malmaison Birmingham

Number of reviews per page
20
40
Top reviews
patrick
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

convenient near the train station. Clean and well maintained
Daniel
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel is looking dated and tired. The bar and public area are nice enough but the rooms really need updating. My room had hardly any water pressure. It was difficult to brush my teeth let alone take a shower.
Helen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was lovely and had all the amenities necessary. The room was clean and the bed extremely comfortable ☺️
Niamh
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great! Good location! Very friendly and helpful staff.
Tracey
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay & fab location will definitely return next time in Birmingham
MR PHILIP
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ive revised my review and posted alternate reviews on my stay at malmaison birminghan, and booking experience on other review sites with open and honest feedback. hope it finds you all well
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast was good
Sarah
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location and lovely standard rooms if stopping by for just one night. Tends to attract the “nightlife” crowd so is busy and noisy late at night and there can be people roaming the corridors so keep the door locked. The reception staff can be a bit preoccupied at busy times so make sure to check in at off peak times. Overall an ok experience with lots to like but if looking for a more upmarket experience would suggest the Hotel du Vin
Read More
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Really good check in experience and the good service from the team continued through the stay. Excellent breakfast and really good air conditioning as it was the hottest day of the year.
Alex
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fantastic spacious comfortable room which was very clean. The maintenance in the bathroom was a little poor, it was clean but felt tired. Great location with easy parking in the Q park next to hotel.
Pam
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely room, comfy beds, spa was amazing
Claire
icon-
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Went for a club room which was big but didn’t have much personality, and didn’t feel luxury, though nothing wrong with it. Excellent amount of plugs by the bed and elsewhere in the room. The bathroom felt a little un luxury too, although had decent size bath, shower and toilet sink combination. Staff were perfectly pleasant but didn’t ask about my stay as i checked out. Was good location and convenient for station. Overall would stay again but manage expectation about club room.
Read More
Toni
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel , central location especially with the car park being so close . The restaurant was pricey for the portions but the service was excellent. Also I think for the spa use the times need to be changed to earlier Acess as we were unable to use them as check-in times 3pm ,abs checkout time was 11am but access to spa was 10am .
Read More
David
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent hotel with great service and standards.
Fahreen
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The location is great, 5 mins from the station and right next tothe bars and restaurants of the mailbox. Good amenities - coffee in the room, toiletries etc. Onsite gym is well equipped and the small bar is lovely.
Daniella
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel itself was nice, and the rooms were comfortable. However, when we arrived around 5 PM, we were told that the spa was already closed and would only reopen at 10 AM the next day. We also found it very odd that, despite staying at the hotel, guests still had to pay £15 for just 2 hours of spa access. Overall, while the hotel looked good, the extra charges and limited spa availability made the experience disappointing. In my opinion, it was not worth the money we paid to stay there.
Read More
Betty
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely experience from the time I arrived until I departed.
Kiley
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is well situation and has very helpful staff. Reception staff give all information and are efficient but there was a long wait to check in as i arrived when others were asking a lot of questions and only 2 people serving. I have a mobility aide so this made it more challenging. Room was comfortable and of a good size with a good TV. Shame the plug sockets are not next to the bed as i find this frustrating when charging my phone at night. Another issue was the bath/shower combo. I think it's a shame modern hotels still do this as i find it hard to step into the bath and have never known anyone to take a bath rather than a shower during a hotel stay, unless travelling with children. The reception staff were OK - they gave all information and went through the motions but the breakfast staff were exceptional. Couldn't do enough for me and constantly offered to help. The breakfast itself was massively overcooked and had been under a lamp too long meaning that it was cold when it arrived and burnt. I sent one back and the second one was better. Same thing happened the next day and my friend had similar issues with her breakfast. The toaster wasn't working so we asked for undercooked toast and it came out burnt, along with burnt bacon and overcooked eggs. Still to end on a good note, the restaurant staff were amazing and very helpful and the hotel was located well with good room sizes and comfortable beds.
Read More
Devina
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

.
Christopher
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing. Room was ok. Quiet. Awful smell emanating from the toilet though.
Number of reviews per page
20
40