What are the guest reviews for Saltmoore?

Saltmoore is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Saltmoore

Name: Saltmoore
Address: Sandsend Road, North Yorkshire, Scarborough, Newholm-cum-Dunsley, North Yorkshire, England, YO21 3ST, Sandsend Road, YO21 3ST, England
Rating: 9.2

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9.2

/10

Exceptional

1,001 reviews

What Guests Say About Their Stay

fiona

10.0

/ 10

We love it here. The local area and surrounds are stunning. The hotel and grounds are lovely, the rooms have comfy beds and pillows. The staff are very warm, friendly and efficient and the food onsite, very delicious. Thank you for another wonderful stay.

Sandra

10.0

/ 10

Amazing overnight stay here. Room was very spacious and comfortable. Staff were very friendly and professional. Food at dinner and breakfast were delicious. Our waiter, Cai, was outstanding. Beautiful grounds. We were sorry not to have stayed longer. Highly recommend.

Patra

10.0

/ 10

Everything was fantastic!! Beautiful property set in gorgeous gardens a stones throw from the beach. Food was top notch and staff were very attentive and friendly. Rooms spotless! Will definitely be back soon.

In the Area

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Sandsend Road, North Yorkshire, Scarborough, Newholm-cum-Dunsley, North Yorkshire, England, YO21 3ST

Main Facilities

24-Hour Front Desk

WiFi

Elevator

Saltmoore is located in area / city Newholm-cum-Dunsley. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Saltmoore

Sandsend Road, North Yorkshire, Scarborough, Newholm-cum-Dunsley, North Yorkshire, England, YO21 3ST

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Discover More About Saltmoore

General
Near Whitby Beach

Location
When you stay at Saltmoore in Whitby, you'll be by the sea, a 5-minute drive from North York Moors National Park and 8 minutes from Whitby Harbour. This luxury hotel is 3.4 mi (5.5 km) from Whitby Beach and 7.9 mi (12.6 km) from Robin Hood's Bay Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

West Cliff Beach - 1.3 km / 0.8 mi
Whitby Golf Club - 1.4 km / 0.9 mi
Whitby Beach - 2.1 km / 1.3 mi
North York Moors National Park - 2.4 km / 1.5 mi
Towbar Express Stadium - 2.6 km / 1.6 mi
Pannett Park - 3.3 km / 2.1 mi
Whitby Museum - 3.5 km / 2.2 mi
Whitby Pavilion - 3.6 km / 2.2 mi
Whitby Leisure Centre - 3.7 km / 2.3 mi
Whalebone Arch - 3.8 km / 2.4 mi
Captain Cook Monument - 3.9 km / 2.4 mi
Bram Stoker Memorial Seat - 4 km / 2.5 mi
Mulgrave Castle - 4 km / 2.5 mi
Whitby Harbour - 4.2 km / 2.6 mi
Captain Cook Memorial Museum - 4.4 km / 2.7 mi

The preferred airport for Saltmoore is Durham (MME-Teesside Intl.) - 66.1 km / 41.1 mi

Renovations
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Eve:

Dining venue(s)

Facilities
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features tour/ticket assistance and a reception hall.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.

Rooms
Treat yourself to a stay in one of the 73 guestrooms, featuring heated floors. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Saltmoore

Entertainment Facility

Fitness Center

Common Space

Lobby

Exterior

Things to Do

Garden

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Reception hall
Smoking area
Rooftop terrace
Parking
Terrace

Accessibilty

Accessibility equipment

Public Facilities

Coffee/tea in lobby
Elevator

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist

Accommodation Policy & General Information in Saltmoore

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Multiple properties are on site. Guest accommodations are located at either The Keep or The Hall.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities	24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Saltmoore	73
Another facilities in Saltmoore	Garden, Breakfast, Free WiFi, Reception hall, Smoking area

Frequently asked question in Saltmoore

What are available facilities at Saltmoore?

There are top facilites at Saltmoore such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Saltmoore?

The standard check-in time at Saltmoore is starting from From 15:00 while the latest check-out time is at Before 11:00

Does Saltmoore provide breakfast?

Yes, Saltmoore provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Saltmoore have?

Saltmoore is a 4.0-star hotel.

How many rooms does Saltmoore have?

Saltmoore has 73 rooms in total.

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More Reviews from Other Guests in Saltmoore

Overall Ratings & Reviews Saltmoore

Other sources (1,001)

9.2

Exceptional

From 1,001 reviews

Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

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Traveler Reviews Saltmoore

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Top reviews

Meaghan

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Spa was amazing and so were the gardens. Some of the staff were kind and some others were very unhelpful and acted as though clients were a bother. Very difficult to get a taxi so best to have your own vehicle.

Annie

with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Brasserie lovely and food great, location great and really smart. Unfortunately we felt underwhelmed for the price we paid, prices are similar to that of rudding park and sadly it just doesn’t match. We were waiting over an hour for food in the pizzeria, which seemed to prioritise takeaway orders and then I was ill in the night. The staff on reception were helpful and it was nice but standards fell short and there were niggles throughout such as room issues, only being allowed one fan, blind being broken. Maintenance did come but blind still wasn’t fixed.

Charlotte

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was in a beautiful setting and really well decorated. Location is great and just a nice half hour walk to Whitby town. Staff were super helpful and friendly- particularly in the beach house and in the spa. The restaurant was ok. Food an bit overpriced and service wasn’t amazing- such as forgot our drinks a couple of times times and wine came after finished meal. Didn’t try food in beach house but looked nice. Opted for an outside bath room but water would only reach Luke warm, told It was a safety measure but indoor bath was the same. Spa was really nice and relaxing and as it was small it kept it quite peaceful until lounger ‘time-slot’ change and lockers/changing rooms were very busy and there was a queue . Weren’t made aware at booking that if you book with Expedia you’ll have to pay £45 each to use spa and need to book in advance to reserve a lounger- but definitely recommend doing in advance otherwise hardly anywhere to sit! Room change over made a very weird decoration/shape with our jeans which was quite odd and not appreciated.

Verified traveler

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Ultra efficient and friendly staff.

Tracy

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

The bedroom was immaculate and the breakfast was great, faultless. The area that could be improved is in the spa, and more specifically the restaurant attached. There is a clear issue with staffing, not enough and very new ones not being prepared. During my spa 'experience' I was sent into the restaurant to then be ignored for a good 30 minutes. The one girl in there was apparently not aware me and others were waiting to order food. When it came, the £20 udon noodle 'main' was literally just noodles with a few bits of red chilli and about 1 runner bean. No protein at all. You get £25 to use on the offer, tricky to cover a decent meal and a drink with this. Spa loungers were reserved for you with a little name tag, but had soaked coverings from previous guests. Already looking tired. No staff poolside if you want to order a hot drink etc (there used to be when it first re opened). I felt sorry for the girl in the restaurant, she said it was her first day. She didn't seem to have a clue. Bad service and a lack of it let's the spa down. Crazy when so much has been invested initially in refurb

fiona

with Partner

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Jane

Friends and Family Family

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Lovely spa stay. Rooms clean and well kept. 2 restaurants, both a bit pricy for the quality of the food. Food was good, but not so good I'd be back for the food alone at that price. Spa treatments were excellent, but again definitely on the higher side. If you don't book directly with the hotel they add an extra £45 per person to use the spa for 2 hours!! It is a great place, but unfortunately I feel like they're trying to claim back the money they have invested into the hotel too hard and too quickly. It's a bit obvious with the high price points and extra charges which makes it all a little less appealing for me to return. Also if i'm paying £18 for a cocktail, I don't expect the bartender to tell me he has never made a margarita before!

Adrian

with Partner

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Clean rooms with attentive staff, excellent breakfast.

Janice

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Lovely pet friendly room. Staff very helpful and courteous

David

with Partner

8.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

upgraded to a suite beach house sandsend excellent thank you.the brasserie food we thought was overpriced for instance we had chicken kyffs compared to a meal deal from m and s at £15 for the same meal which also included veg and a sweet.the staff were very helpful and friendly.

Sandra

with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Malcolm

with Partner

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

The room was very comfortable and the staff very friendly . Breakfast was good but the evening meals ( both pizza and the main restaurant were disappointing and a bit expensive for what we got ) . Also the water temperature for the bath in our room was not hot enough - the shower was OK but not for a bath .

holly

with Partner

8.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

We had a two-night stay in the beach house. While the room itself was acceptable, on closer inspection the bathroom did not appear to be thoroughly cleaned. In general, the attention to cleanliness in the main areas of the hotel also seemed lacking. During our stay, we experienced a few maintenance issues. The hot tap in the outdoor bath leaked when in use, and in the room both the TV and lamps flickered intermittently. Although breakfast was included, I was disappointed to learn it was served at the main hotel, approximately a four-minute walk away. Unfortunately, we had to make this walk in the rain, and were only offered a buggy ride on the return journey. Finally, I feel that guests paying to stay at the hotel should have access to the spa facilities included, rather than being charged an additional £45 per person.

Vicky

with Pet

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

The hotel is gorgeous! Our room was perfect, lots of space and mostly very clean. The only bit that wasn’t was the balcony so when we stepped onto that, as it was a beautiful Easter weekend we then put the dirt onto the carpet. Sunday lunch was lovely, the room we had it in was dog friendly and they were lovely to our boys (spaniel and GSD). We then went for a walk and a drink. I do wish we were allowed to take the dogs into the lounge or they had another area as we spent all our time in the orangery which was lovely but mixing it up and seeing more of the hotel would have been nice. We came across a few issues over the weekend. One was they hadn’t told us the lunch menu and dinner menu were exactly the same and as we didn’t fancy have 2 roast dinners we needed up at the pizzeria which was very disappointing. The food was not cooked properly, it was cold and the service wasn’t great. All in all we had an amazing trip and will be returning but will probably eat outside of the hotel next time

Patra

Business with Partner

10.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

John

with Partner

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Lovely stay at the Saltmoore. Food was great, breakfast was excellent. However didn't think the Spa was up to much. Quite small compared to similar I've been in. The staff were what made this place. Very friendly. The rooms were very clean and had a good standard.

Paul

with Partner

6.0

/10

Reviewed 27 week(s) ago

Hotels.com verified review

Breakfast was a highlight. Unfortunate there was still substantial construction. Sunday menus disappointing . Staff excellent who resolved a hiccup quickly and courteosly. Rooms comfortable.

Fiona

with Partner

10.0

/10

Reviewed 31 week(s) ago

Hotels.com verified review

Reception team were excellent. We felt well looked after on arrival and our dog was welcomed too.

Elizabeth

with Children

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Clean cosy room staff were lovely breakfast was great

Dean

with Partner

8.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Fantastic staff!

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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