The Carlton Hotel

I have reserved a room with sea view , the window was not properly locked and in state of repairs , the room facilities were ordinary and the toiletries were off very low quality. When I reserved the room it was shown on Hotel.com website that they cater full breakfast but in actual they have a so called continental breakfast options , that included very low quality food for eg the bread wasnt fresh , croissants were so dull , the mixed fruit was tin packs opened in bowl and even low quality cereals , the staff working in kitchen couldnt understand a word of English she directed me to main office to talk to them where a half asleep man comes from a back room and said its continental only and you will be served what you have , you can raise a complaint later. This kind of service when you receive what you expect from customer. Not Recommended at all.

Staff on reception were friendly and helpful and check-in was quick and easy. My room contained everything I required during my stay.

The worst hotel I have ever stayed, avoid.

A basic hotel. Good value. An easy walk to shops and a few restaurants.

Nothing to like apart from location

Hotel was convenient for the tunnel and is an impressive building but unfortunately it is showing its age and lack of investment. The room had damp patches on the walls and shows its age. However the bed was comfortable, which to be fair suited my needs as I only needed a place to sleep and as long as you aren’t expecting a lot then The Carlton will meet your needs. I am not ‘slating’ the hotel as this is someone’s livelihood but if they could win the lottery or have the money to invest into this lovely building in the location it sits it would be fabulous. Wishing you the best for the future of your business

This property is absolutely disgusting, filthy, smelly, shower full of mould, wardrobe falling apart, shower no pressure Stay away, no food available in the restaurant apart from breakfast and that's a continental one. I haven't got one good word to say about this hotel Expedia do yourself a favor and drop them off your list of properties It's disgusting

safe quiet convenient walkable ; the receptionist remembered me from several years ago ; beautiful window in stairwell

The hotel isn't modern, but it's pleasant. Everything is close by: restaurants, shops, and a bus station. The view from the window is beautiful, and the beach is a 10-15-minute walk away. The staff was very helpful. One minor drawback was the room service: we had to ask for fresh towels or toilet paper even though someone was in our room every day because shampoo sachets were left behind.

1/ The car is terrible, unsafe and with poor lighting. 2/ The hotel especially around the reception area, decor is dark and in desperate need of refurbishment. 3/ Although the beds were relatively comfortable and clean , the beds themselves were in pretty poor condition. The bedroom was in poor condition, carpet in serious need replacement. 4/ The bathroom really needs refurbishment. The shower unit is not properly fitted, there’s no handrails to hold whilst stepping in and out of the shower. 5/ I paid for breakfast, yet it was only Continental, no cooked breakfast. Only the staff was the hotel’s saving grace. For over £100 per night. The hotel owners need to step up or move out!

Great location

It is an average place, not too clean and the bed is not good and accessibility as a disabled person is difficult.

Very old and tired decor with strong musty scented carpets. Staircase leading to the second floor worryingly leaning towards the inside. As we entered the bedroom there were flies flying around, the fire alarm covered with a piece of black fabric wrapped around and one of the windows had cracked glass. Again one side of the bedroom floor was significantly leaning on one side. We returned to the hotel at 1am to find the main door locked and no one available at reception to answer the bell. Only when we phoned we were let in. I couldn’t wait for the morning and check in time to arrive. We will never book this hotel ever again.

Our room was very hot no airflow what’s so ever. I requested an additional fan and they said they didn’t have any. There was no hot water to shower only cold and colder. Fan was very dusty and walking up to the 3rd floor smelling weird smells. View was nice but we would not stay there again.

Ideal for an overnight stay before getting the ferry from Dover the next day

The beds were broken, my daughter fell off the bed due to it being completely sunken on one side. The showers do not work. The TVs do not work. The TV remote had melted including the batteries inside. The room smelled of smoke. Not happy! I have tried to speak to someone about it and couldn't get through. We will never visit again.

The shower didnt work, we rang and said i was disabled before coming, no parking available and no lift. They put us on the very top which was terrible but it was 11pm and we were leaving early so i had to spend 25mins walking up to the room.

Not the most salubrious of hotels. My room (103) had wallpaper that looked like a cross between a greasy spoon kitchen and a prison cell. Shower temperature fluctuated constantly. Arrived late and left early so I only really needed a bed, toilet and shower. Breakfast was adequate but nothing special. Car park was full but due to shoddy parking, meant I couldn’t even get in - had to use pay and display at rear of the hotel which was free overnight until 8am.. If you really just want somewhere to lay your head for an early channel crossing then go for it but don’t expect anything else.

The hotel is in a very sorry state. We had no hot water in the bathroom room and also we had a leak in the sink. We we mentioned this to the receptionist they said they had only turned on the hot water an hour ago (at 7 pm???) and it would take another 20 mi s to get into temperature. It never did. We had to had a cold shower. The mattress was bad too. When we arrived a family was complaining about something else, which is always a bad sign.

The Hotel Carlton is very disappointing to say the least! We had 3 family rooms and were permitted to take our small dogs despite them having a no dog policy (extra charge of £30!) Check in was unwelcoming, surroundings dull, old and grubby.. The bedrooms were scruffy old and grubby.. the curtains (rags at the windows) were hanging off the poles…Rubbish was overflowing in the ladies toilet and the stair well was stacked with unused furniture…A very old unloved hotel in a great position - don’t be tempted !!!!