9Confidentiel

Perfect!

Great as always, I come every year and never disappoints, clean room, good breakfast, gentle and helping staff, and as always great location.

Terrible service

Love the Valentino room

Lovely hotel, have stayed many times. It is a solid 4-star hotel. Very quiet and dialed back. Low on amenities and service but if you just want a clean and easy experience with no fuss, the rooms are well appointed and it's very easy to stay there.

Terrible service

Great hotel and very central

Really noisy room

My spouse & I stayed here 6 nights and it was wonderful. The hotel itself is very cool and clean. All of the staff were very kind and helpful. Our room was small but doable. Bed and pillows very comfortable! Water pressure in the shower was great, had no issue with hot or cold water. Maid service came when needed and did a great job replacing what we needed. The area around the hotel is great too- so many shops and restaurants. Felt very safe walking around, even at night. We had absolutely zero issues and would definitely return!

Excellent

Not a 4 star by far!!! It’s horrible. One old elevator. Barely fits 2 with 2 luggage’s. And barely works. There is no staff! One person sitting at desk & that’s it. The lady is not smiling & of course because she had to pull people’s luggage into storage room. No one at breakfast. The place is old, 3 shower heads, but one works. Old brass, not polished. Touch latch cabinet does not work. The front desk has to regulate your room temperature! You have a thermostat, but it does not work!!! You have to press a button to get out of hotel door. No one to greet you. Really a 2 star maybe. Ruined our Paris experience. I literally almost left day 1, but they don’t give you your money back. It’s a sad old place, with no service, poor lighting.

Really lovely hotel, looks so pretty and the staff are very friendly and helpful. Rooms are a modest size but still larger than most you'll find in Paris. Breakfast is so calm, good healthy choice options and staff are quick to restock - all very fresh. No bad word to say about this hotel apart from the location isn't great if you will be relying on ubers / bolts to pick you up from the hotel. Best to walk down the road a few mins and get picked up from there.

Incredibly wonderful staff, especially Cecila.

We loved the room. Although small, they have top notch details like the shower, which is maybe the best I’ve used. The staff was friendly and attentive to non-French speakers. The hotel itself is very attractive and smells great, a very nice touch that leaves a great impression.

Good

Great visit

Staff had minimal interest in the needs of the customers other than collecting a relatively high fee . . 5 star rating requires a complete commitment?!

Great small hotel in an excellent location. Friendly staff.

Amazing service great hotel

After spending 7 nights, we strongly encourage you to avoid this hotel. Detailed review on google: (1) wife often travels with teddy bear that deceased family member (who loved to travel) gave her (perhaps odd but high sentimental value); (2) item goes missing from our room; (3) we tell reception, they promise to check with housekeeping and check laundry room right away; (4) next morning, they hadn’t checked but again promised to do so; (5) eventually checked, said it was not there and said it may have been sent to offsite laundry facility (very frustrating b/c they could have checked hotel right away to avoid it being sent offsite); (6) next day, told us that hotel *emailed* laundry facility (no response) but had not called them; (7) told them they need to take this seriously, to *call* the facility and for management to call us ASAP – they promised to do so and said they would “make it right” if they can’t find item; (8) checked out next morning, told no update but would call us ASAP; (9) 3 days later, no call or email so we emailed hotel; (10) 2 days later, hotel says facility did not have our item, apologized and to let them know if they can do anything to fix this; (11) we asked for discount (offered to repay it if our item was ever found); (12) 10 days later, completely ignoring us and management has never contacted us. Many other issues with room/hotel, but items being taken from our room and hotel not caring and now ignoring us is unacceptable.