City Residence Nancy

Room was spacious and fairly clean

It was a last minute booking and we read the reviews and they weren’t great so our expectations weren’t very high however when we were checking in the receptionist was very helpful and clear and when we walked into the room it was very spacious and comfortable. It is very basic however if you are looking for a cheap comfortable stay for a family this is a good option.

Very nice hotel. It was a stopover on our way tov the UK. Decent room, clean and courteous staff. Recommended. Many shops nearby

Great value for money, staff friendly at the desk, facilities good, parking fantastic but cleanliness of apartment was poor. Lots of areas in the apartment that hadn't been cleaned and you could see the cobwebs. A lack of plug points for charging of electronic devices. No air conditioning (was aware of this), however, only one fan for one bedroom, nothing for the other bedroom so my family had an uncomfortable night

Very good hotel in a good location.

Ok for one night i suppose but general feeling was of of lack of cleanliness. Bad smell in corridors and in the room. Staff friendly though..

It was cold in the apartment

Our room was very smoke affected. Either through heavy smoking or perhaps an internal fire, kitchen incident that impregnated the carpet and soft furnishings. 24 hours later in another city our clothing reminded us of our "dud" room in Nancy. Sorry to say, this affected our stay. Suggest they investigate and fix before letting this room to anyone else. We didn't get off to a great start as we could not find the property as we ended up in another location after setting our GPS to the wrong location that was given on our online booking paper work, luckily or unluckily we found the property after some time.

It was so hard to find the entrance. The hallways are so dirty and not even lit. Cleanliness needs improvement. Staff was somewhat nice.

The hotel was good but not clean. The sink was blocked with dirt and hair. The kichen utensils were not clean

A driving holiday through France and Belgium and we thought an apartment would be good for a couple of nights. Room clean but sparsely furnished. No bedside tables and only one chair on the balcony. Bin was stored in wardrobe ! Had to request second set of towels. Crockery dirty - had to wash before use. Cloth and washing liquid provided. Kitchenette tiny but adequately equipped. Bathroom ok. Location good. - 15-20 min walk to Place Stanislas. Restaurants just across road. Parking underground 5 Euros per night. Weather unusually warm for September and room was too hot. Would return - good basics, but would advise a little more attention to comfort.

Lovely little hotel .. great Italian restaurant at the end of the street . Staff were nice

We only needed an overnight stay to rest as it was a long journey and It was good that they can offer late check-in. The guy at the reception (it was after 12 midnight) was still pleasing and accommodating. We got a standard apartment and the beds are ok. The overall smell of the apartment was not pleasant as it smelled like it was never used. The toilet has unpleasant smell. As we are only staying overnight to rest, it did not really bothered us much. The breakfast was excellent and there are so many choices to eat.

enough to sleep, take a shower and have a rest. not enough cleanness, not enough comfort to my taste

Basic room but a basic price

We heard of this city from the lady at the museum. We were glad we took up her advise to come here. It is a very beautiful city.

We booked the hotel through expedia at 11pm and was at the hotel for 11:05 pm. I was told the hotel reception was closed and a refund wasn't going to be given. After an hour on the phone in disbelief that we could be treated in such a manner we had to find an alternative hotel. DONT

This is a terrible place. Customer service which does not work. I was not able to get into the room as there was no appropriate key, no person to help, or good instructions. After calling their service several times (spent a lot of money on my phone as they charge it), I've been redirected a couple of times, and been offered two keys from the safety box for the rooms, but when coming to the room the keys did not work and I couldn't open the room. After calling again I've been told to call again as I did not reach operator dealing with their hotel in Nancy?!? It was late and I had to search for another accommodation. I've spent money on another accommodation and lost a paid night here. Avoid this place, it is unreliable and not worth the trouble.

Pros.:The hotel is about 20 minutes walk from the center of Nancy or approx. 5 minutes walk to the nearest bus station. Cons. The staff was unpleasant. There was a strange persistent smell in a room.

Very helpful staff, gave us directions on how to check in late, by retrieving our roomkey from a small safe by the reception desk.