Crisol Lumière

Nice refuge in the city of Cannes. Great staff. Good energy/vibes in the hotel.

Very good spacious room

We had a terrible experience. We paid for a more expensive room so we could have a balcony, but we got a room without one. The supervisor refused to refund us for the difference and offered a complimentary breakfast instead, or to cancel our booking (suggesting we look for a different hotel). Only after a long and heated debate, he agreed to refund the room price difference. No compensation was offered for not fulfilling our reservation, and the supervisor claimed it's Hotels.com fault for selling a room that is not available. The room we got was very basic and not well-maintained or decorated. Very cheap furniture, a stained carpet, a nearly empty soap/shampoo dispensers (which weren't topped up during our stay), no bedside table or additional chair, and to top it all off, the room wasn't properly cleaned. The room itself faced an inner yard, and below our window was a table and chairs where staff would chat and smoke very late at night. That made us wake up several times at night to the sounds of talking and the smell of cigarette smoke. We repeatedly asked those night shift people to keep it down, and had to shut our window, to reduce the noise and smell. We complained twice at reception, and after two sleepless nights, it stopped. Housekeeping was subpar; the housekeeper wouldn't clean the room before 1 pm, and even then, cups were never washed, there was no supply of toilet paper or coffee, and the floor remained dirty. They only arranged the bed and emptied the bin.

We had to check out early given safety concerns, mainly. My family and I only stayed for 1 night even tho we paid for 2 nights. Upon arrival and check-in our room number was shouted loudly so that everyone in the lobby could hear (we were or at least told we were the only ones on the 4th floor) Elevator allows for 1 person and 1 bag only As we walked into the room, we noted one of the windows was WIDE open (windows opened inward therefore an entire person or several people could easily come through the roof into our room. Given this, we checked all spots in the apartment - to which we found the bathroom window was also open. We also found a phone holder in one of the showers….. The front desk did come up immediately and fix it. However, at around 12-12:30AM until 2:30-3AM we heard banging, running around, talking, clanking, etc. almost sounding as if someone broke in and was raiding the hotel as doors were slamming shut. Given we didn’t have a peep hole we didn’t know what was going on and under no circumstance did we want to open the door for obvious reasons………. The showers leaked EVERYWHERE - yes both there was absolutely no barrier even with the shower closed. We informed the front desk when we checked out the next day around 3PM where we were informed 3 interns were actually also staying on our floor and that is who most likely was making the noise. There was no deadbolt on the door. Very few towels. No silverware. This completely ruined our 2 day stay in Cannes&ha

The staff at the hotel were lovely. The rooms were spacious and great facilities. The location was amazing a walking distance from everything

Personal was rude

Centrally located right beside the Cannes train station - makes daily travel across the Cote d'Azur so much easier. The whole hotel is smartly and warmly decorated, the staff very friendly. The room I had was slightly small but perfect for a solo/ couple stay. The balcony however looked out on to the main road so it can get quite noisy in the mornings/ weekend evenings.

Great hotel & location. The beauty products alone are amazing. Lovely clean room, comfy bed - but the worst pillows i have ever slept on.

Lovely modern place. Room and bed were super comfy. Staff is super kind.

The location is perfect! The train station is right across the street and all the shopping and beach access is walking distance. Overall the hotel was clean and peaceful and most staff were friendly and helpful! The washroom is tiny and the room is pretty small, but not a big deal as we were only in the room at night. I would definitely stay here again!

Good

Convenience

As you reception area you find it is clean and the furnishings are neutral. The lady at the reception was welcoming her name was Iris. We stayed in room 211 for 2 nights, the first night was noisy because there is a late night food place opposite the room and people where very loud till late. Also the bed linen has a rip. They don't clean the rooms daily. There is complimentary water in the room. Coffee machine and kettle. Mini fridge with drinks. And a safe to store your valuables. We had a bath with shower head, pressure was perfect and plenty of hot water. It is a clean lovely hotel. We will be back as the location is perfect as it's opposite Cannes train/ bus station.

We booked the suite with balcony which was amazing, the room was very clean, location was excellent and the service was very professional and friendly.

Great location for the station and the old town. Clean and simple hotel. I’ll be glad to use this hotel for future Cannes trips.

A great place in a great place, Cannes.

Amazing stay and staff

Loved this hotel!

The location is fantastic being across from the train station. I loved having a balcony. The room was clean and staff were excellent.

Hotel very comfortable and modern - and staff very helpful