Hotel Le Bourgogne

This is my second time staying here, and this time it was also ok. The room felt refreshed, and was comfortable, and clean. It suited my needs perfectly.

Great easy walking location to all restaurants, casino and the waterfront. Beds were a bit hard but was only there for 1 night.

Pros:The staff (we met ) were very friendly and did their best to resolve problems. The beds were very comfortable and big for "twin" beds. The hotel is extremely well situated: It is near the lake, near to the town centre, source, funicular, church, tourist information centre, plenty of bars and restaurants etc Cons: Our key didn't work very well and we often had to leave our room open. The hotel seemed to only possess one key! If we did manage to lock it and took it with us, the chambermaid had no way of getting in.So no complementary coffees, milk etc left. All the safes weren't working so we were concerned about leaving passports, cash etc. The room didn't possess a fridge so we couldn't keep drinks cold. There was no Aircon (only an electric fan) so we had to keep a window open which meant we were woken early by the sound of the staff dragging the tables and chairs onto the terrace and people walking past on the pedestrian only street. The towels provided were stiff (not fluffy) and no bath/shower mat provided. There was nowhere to hang swimsuits or towels after a visit to the lido or beach. All the channels tuned in were in French so, although I could understand them as I speak French, my friend couldn't watch the news etc

Very clean and comfortable hotel with a really spacious room (especially for French standards) on the main street of Evian. 5min walk from the lake. Affordable price. Perhaps the best quality/price option in Evian.

*Beware!* The staff are wonderful, but the property manager was horrendous to deal with. The rooms themselves were falling apart although they looked nice at first glance. Our original room had no A/C so we were moved to an inferior room. (Refund for the difference was denied). While relaxing on the bed, the air vent cover in the bathroom came crashing down in the shower (thankfully we were not in it). Property manager insinuated we caused it. I’m 5’2 and my friend is also 5’2…. We could not have caused something well out of our reach to fall. In the evening of our first night there, the a/c began to drip. We notified Expedia, the property, and the staff. Nothing was done and the drip became puddles, soaking the towels we put at the front door under it. We left for a whole day and came back that evening to an even bigger puddle and strong drip. We couldn’t get through the threshold without getting wet. We felt the conditions were a health hazard and left the property. Neither Expedia nor the property would refund the nights we didn’t stay. Horrible experience!

Our room was clean and comfortable. The location is great! The morning and evening staff members were helpful, however, more often than not, the front desk was unattended. We waited, rang the bell and still no one came. Our safe was locked and unusable and we were promised someone would fix it. That never happened. The breakfast was okay, but tables weren’t cleaned so that new diners would have clean coffee cups or a set table at which to sit. Floor in dining area needed cleaning. House keeping came one day and not the next. No information and, when we requested towels, they were very rough and stiff. It was great to be able to eat breakfast early on our last day! Thank you!

Our room was great and had a perfect view of the lake. The front desk person was friendly and helpful when we had questions. The nearby parking garage felt safe and was convenient.

A very pleasant stay in a very convenient location of Evian. I stayed for a long weekend, and although the room was very nice, and I got a balcony, there was a bit of a stale smell in the bathroom, and although opening a window helped, it was not very handy being it was a bit cold. However the room was very nice, very comfortable and very clean.

Nice boutique hotel in excellent location. Spacious room with lake view. Bathroom with bidet. Breakfast can be improved.

Very central location, and friendly staff. Beds was comfortable and we had air conditioning, ample towels, housekeeping every day, good shower pressure, however the furniture is dated, and we had a terrible smell from the sink in our bathroom and our bedroom door lock kept sticking. Overall, if you take the smelling drain issue out of the picture it was reasonable for the price, but the pictures look considerably better than it is.

Excellent location! Staff is very friendly.

I have stayed many times at this hotel but it seemed this trip every day something was off.

Very friendly staffs ,small property but lots of caring and attentive personnel

All good, but no conditioner:(

Le personnel était courtois.

Hôtel très bien situé, très bon rapport qualité prix. La chambre était spacieuse et bien pensée.

The receptionist on duty when I arrived was pleasant and gave me an upgrade Room was a good size with balcony and view to the lake. The breakfast was minimal and no one there or on reception, so couldn't ask how the drinks machine worked. Excellent location.Central to main shops and lake.

Zimmer ziemlich einfach und abgenutzt. Zimmertür liess sich zudem nicht abschliessen. Im Treppenhaus stinkt es.

En arrivant devant l'hôtel on est tout de suite déçu alors que le prix des chambres était le plus cher des 3* Petit-déjeuner facturé à 14€ alors que sur le site il est à 9€. Le buffet est comme le reste, en dessous des prestations attendues pour le prix !

La réservation ne correspondait pas à ce qui nous a été attribués, nous avions réservé chambre avec balcon vue sur lac et nous avons eu une chambre qui sentait le retour d'égouts par la SDB, sans balcons, qui n'était pas prêté à notre arrivée 17h30.