Hôtel Mercure Metz Centre

Top class hotel

Location slightly spoiled by noisy redevelopment outside. There are a number of homeless people in the nearby park who were happy to drink and shout until 2 am. Breakfast was very average. Staff were friendly.

This hotel was fine for one night and an easy walk from the train station. There is heavy construction happening in the area, so that’s a temporary problem. The staff extremely friendly and courteous at check in. Our room was very spacious but dated, with minimalistic decor. The bed was pretty hard but again fine for one night. The bathroom had only hand wash and body wash, and old towels so not a 4 star standard. It was very clean overall. A good basic hotel.

The hotel and service is average. We requested an early check in but the hotel never responded to our message and we were not able to check in until after 3 pm - guests that came after us (before 3) had their rooms ready - very frustrating.

Convenient for all the city has on offer. This city centre hotel has a secure car park. Lots of shops and restaurants plus all within an easy stroll. Hôtel is modern with friendly and helpful staff.

The property is a bit dated but the staff was super kind and helpful. The area wasn't very active but it was a walkable location.

Very efficient staff. Room clean. Close to train station

its ok hotel , clean but they can do better!

Good hotel in a convenient area next to the train station.

This was a good location on the edge of downtown ! It was under renovation we got one of the news rooms unfortunately surrounded by rooms being renovated and it was dusty. Our TV wouldn’t work and after repeated tries we had to give up. We had No phone so had to keep going down to the front desk. We also had no fridge even though there was a place for it. Breakfast and parking were great! The bed had only a flat sheet on it that kept moving and the mattress pad crinkled! No shampoo either!

Good stay overall but few points to improve: 1. We asked for a twin bed room and we got a double bed room. The lady in the reception then offered to change that for us but we were too tired to wait. 2. We left our rooms a bit late and we saw that cleaning ladies were doing our floor. We left the sign that we want our room done but they only emptied the bin. Nothing was done when we came back. 3. Parking is expensive and at the same time not efficient. We were provided a code to open the gate but the code never worked. We had to call reception every time we had to leave or enter. Overall ok but give the price, you would expect a better service.

Comfortable room, clean and good location. The check in staff were helpful and friendly. The decor beyond the reception/bar area was a little tired in places but would happily stay here again

terrible hotel. Not suitable for frequent travelers who are concerned about sleeping in clean rooms with proper sheets , without holes , tears and stains. This place is Disgusting

Location is good. Room - basic but ok Hotel public areas are dated and a bit shabby Breakfast was appalling. Dinner was delicious but Wine served with dinner was not the bottle chosen and waiter said nothing, just opened and served the bottle. Dinner service was very slow Approached for cash whilst eating outside. Quite a few suspicious people around outside the hotel.. Would use again if no alternative with parking available.

Hotel is well situated and close to train station - staff is super helpful and breakfast was fine. Only complaint is that the restaurant was not open on Sunday night but room service was luckily.

I was staying one night on business. Nice room, easy access, on-site parking,central location in the old part of the city. Breakfast selection was a little limited other than that, as expected.

The room was nice and clean, however, the two elevators are extremely small. When a bus full of tourists was checking in we passed a half dozen men and women struggling up the stairs dragging their bags.

driving back to UK from Italy this was our stopover for 1 night - great hotel Metz is a lovely town.

On arrival at our room there was used coffee cups. When I went to reception to get new supplies I was informed they had run out of milk. After 30 minutes I got the other person working there to take milk out of the nespresso machine out of the restaurant-which was shut by the way. 2 staff in a hotel this size is outrageous. Room was freezing until midnight-then boiling. Express check out didn’t work because you have to pay a local tax-which they didn’t collect on check in. Failed to give me exit code for car park. Complete shambles-I’m currently trying to get reembursed from mecure

Excellent place, close to the centre of Metz. Staff were friendly and the room was comfortable and clean.