Novotel Suites Berlin City Potsdamer Platz

Pros: Prime location, good rooms and decent breakfast. LIDL next door, and multiple resturants near by. SBahn is just there as you come out of property. Only takes about 20-25 to the airport and 10 minutes to Berlin Main. Staff were frieendly. Cons: wait time for elevators is crazy. Room was very hot, Air Conditioning was almost non existent.

Trip with friends to visit Berlin. Hotel location was convenient, the staff were friendly and helpful, and it was good value. Only negative is that the air conditioning has limited controls and wouldn't come on until the room temperature was above 22 degrees which is warmer than I like for sleeping.

Great location for exploring Berlin. Very close to the S Bahn with easy access to all of the key sights. Good breakfast.

Very good location. Great facilities

Picked Novotel as always been happy with them previously.. as always staff were excellent.. however the Aircon did not work the whole time and hadn't been working before either...

great location, really conveniently placed by potsdamer platz and mere meters away from a sbahn station rooms were big and comfortable staff were also really helpful during check-in, making us aware immediately about the AC issue and supplying us with fans the hotel is by the main road so does tend to get noisy but it wasnt a deterrent for us!

Should have let the customers know earlier about the the air condition haven’t fixed yet since June 10.

Not as comfortable as we had hoped. The air conditioner did not work and we could not keep the windows open because they faced the street and restaurant patio . The fridge did not cool items sufficiently. The bathroom was not very clean. We were woken up by another guest down the hall at 6:30 in the morning because he decided that was a good time to practice his violin.

The staff was completely rude and the air conditioning was not working. Supposedly, however it had been broken for days without an end in sight, the hotel was extremely hot and nothing was offered in a way of a refund for our terrible experience. We were just met with rude staff and no solutions.

The stay was not so good , had good experiences in the past with novotel so we went with that but the air conditioning was out of service and we could not sleep well and had to cut down one night which i got credit but would like to get the credit for the whole stay as we suffered due to heat and on a vacation we could not get proper sleep

The hotel AC didn’t work, they wouldn’t tell you in advance even though it’s 33 degrees. They offered a 20$ discount for 3 days and one free “ice-cream” that was a melted year old popsicle then charges you 7$ when you ask for water. The beds are the most uncomfortable bed we stayed in the whole trip. Not to mention the “pull out bed” is actually half an ikea couch with no real mattress or pull out matress or pillow include

Spacious (standard room, twin beds) but first floor room means you can hear all the outside street noise and conversations. Also sometime wrong with the bathroom sink not draining normally (this made brushing your teeth slightly challenging, we opted to use the one in the toilet room after the night). The toilet is a separate room from the bathtub/showers, both slightly elevated. Reminds me of cruise ships. Overall decent but could be better. Berlin focuses on sustainability, water is potable direct from sink water.

Location and breakfast is good. AC/heating system broken for several months now so not good at all. Heard that signs stating that repairs are in the works have been there for some time now. Not sure whats the deal with maintenance but be ready to request a few fans for your summer trip. Ask if the AC/heating system issue has been resolved before booking...

AC was out the entire time we stayed. He staff were lovely but were only able to offer ice cream as an apology. There is also no laundry service as listed

No AC in the room Room service too late

Good location, nice hotel! Traveling amongst a group of three adults and there was plenty of space for everyone in the room. We were within walking distance of shops and restaurants, as well as the various tours we had booked. Very good price for what is provided!

The facilities were modern and well maintained. The location was great and parking was not a problem. The only issue we had with our room was that the toilet, even though (or better fortunately) separated from the shower and bathtub, smelled like urine.

Service was great.

Great spot. Very affordable. We would definitely stay here again

The staff are very friendly. Everything is great. Thank you for everything.