Park-Hotel Hagenbeck

Great location. Helpful, friendly staff- especially Finn, a standout, especially with our kids. Proximity to public transport was a big bonus. Discounted easy access to Hagenbeck Zoo and the Tropen Aquarium was a bonus!

Much improved breakfast. Now really excellent.

Charges to my credit card which i have no idea what they are for, i have queried with the hotel numerous times but they do not reply

Best hotel we've stayed at in a long time. Great theme, friendly staff especially in the restaurant. Decent garage with chargers. Will be staying again.

Great room. Friendly staff. Only two EV chargers - they could benefit from having more these days.

There was no soap (all empty bottles), carpets and rooms had a drafty smell. Would not go back

Very comfortable.

We stayed for two nights and honestly couldn’t fault a thing. We arrived early due to our flight landing in the morning and knew check-in wasn’t until 3pm. We had already contacted the hotel to ask about leaving our luggage, which they were happy to store for us. When we arrived, the reception staff were incredibly friendly and let us know our room would actually be ready within the hour. We popped out for some food nearby and came back to check in before heading into Hamburg. The location is perfect, right next to the U-Bahn station, which made getting around the city so easy and convenient. Breakfast was fantastic. There was everything you could possibly want, yoghurt, cereals, cakes, pastries, cooked breakfast, fresh bread, meats and cheeses. There was even a pump of Nutella, which was a big hit with our 12-year-old! We genuinely couldn’t fault the hotel. Friendly staff, clean and comfortable rooms, and an excellent breakfast. We will definitely be back.

Nice staff, clean room. Elevetor was not working on 4th floor while coming down

Due to Storm Goretti, our flight was cancelled. We contacted the hotel but they refused to be kind enough to offer us a voucher or amend our booking. So we lost our money. What a great way to keep customers from staying again.

Warm clean and tidy, friendly and helpful staff. I relly like this place.

Comfy bed, new nice bathroom. Furniture a bit tired. Sunday is a day of rest for staff, no restaurant or bar open. All closed after breakfast!!!

Nice, pet-friendly, hotel. Convenient place to stay near to the motorway. We were travelling with our dog. Staff were very welcoming. There was a small charge, I think €20, for a pet-friendly room. Dogs are not allowed in the restaurant, but they can go in the bar, where you can get food and drinks. The hotel is next to a park where we could exercise our dog. Food and drinks in the bar and restaurant were very good.

Great hotel with friendly staff.

Perfect for a couple of nights for a trip to see Ed Sheeran at the Volkpark stadium. Only 15 mins drive from the airport, short taxi ride to the stadium and a 45 minute walk back. Breakfast was really good and not too busy. Would definitely recommend.

Good location for work

Well presented with good restaurant facilities. Unfortunately no kettle in room.

Location was awesome, just near the zoo (the zoo itself is pretty overpriced. Had way better experience way cheaper in central europe, especially in prague) and 3-4 minutes away from U-Bahn station. This let us be in the center in about 15-20 minutes pretty easily and there is a direct bus route to airport from the same place. The staff was friendly, decent breakfast, really spacy rooms with themed decorations on each floor, the kids really enjoyed staying there after a well-know chain stay in Bremen. We arrived about 30 minutes before check in time and were given the keys right away. Nespresso machine with free coffee was a good addition for the stay. Maybe a kettle additionally would be even better. Also the fridge was almost full with mini bar items, so we had to store our snacks outside it.

Was closed to public transportation.

Pretty legit.