Hamasei Hotel

On our arrival the manager told us that the money we paid to hotels.com he has no accsess to it and we have to get the money back from hoteld.com. And that we have to pay him cash or Mobile Money. He would not open the gate befor we paid in addition to hotels.com with credit card. Customer service of hotels.com is poor

We spent more than an hour searching for the hotel, because the location on Google Maps is not where the hotel really is and the picture of a red building does not match how the hotel really looks like. The real location is almost opposite the Roman Catholic Church in the town centre of Kintampo. When we could finally check in, the manager told me that he did not work with on-line bookings anymore and we had to pay 270 Cedis, although Expedia had already taken USD 23.86 from my MasterCard. The promised included breakfast was not served. There was only a single bedsheet on the bed and, the night being rather cold, we were forced to sleep on the uncovered mattress so that the bedsheet could cover us. The shower was working but there was no basin to wash hands or brush teeth.

I would not recommend this hotel to anyone. We had 4 rooms and the remote for A/C was either missing, had no batteries, or it didn’t work, as well as the fans. The toilet handles were broken so had to lift lid and stick hand in tank to pull lever in order to flush. Two of the rooms had no sink, just toilet and shower so had to wash hands and brush teeth in the shower. There is no WiFi or breakfast as advertised. The biggest issue was they say you need to contact property for instructions on how to check in. I sent 2 emails and left 4 voice messages (phone number goes direct to voicemail) no one ever responded. We arrived at the hotel (which was a challenge because there is no signage) and there was no staff on duty. We called the manager - his number was listed at reception but had no luck. The woman from the store next door contacted him for us and a young woman eventually showed up and had no clue about the reservation but did give us 4 rooms. The next morning there was no water - couldn’t find the caretaker (he was sleeping in one of the rooms) but a man working on the roof got us a few buckets of water. We never saw the manager. Expedia should not list this hotel as an option. The hotel has false advertising. I wouldn’t even stay here for free. The state of the property was one thing, but the customer service, or lack there of, was the worst part.