Hilton Mumbai International Airport

Stunning property, room and staff are fabulous, so polite and accommodating

As a global CEO who spends over 80% of the year in hotels across more than 70 countries, I typically refrain from reviewing hospitality businesses based on short stays. However, my recent experience at Hilton Mumbai International Airport compels me to speak up. From the outset, the service was disjointed and shockingly unprofessional. Security checks were executed aggressively, without courtesy or communication. The check-in process lacked basic coordination—I was asked to wait in the lobby without any follow-up, eventually receiving a call just to collect my key. The breakfast experience was worse. The seating area was unhygienic, the buffet layout confusing, and the staff inattentive. Even the basics—like clean cutlery and proper table settings—were neglected. I also had to deal with late-night noise from an unannounced pool party and a loud guest in the adjacent room. Most disappointing was the complete absence of hospitality. Not a single smile or greeting from staff throughout my stay. When I shared this feedback with the customer relations manager, she abruptly disconnected the call. This reflects a deeper issue in service culture and staff training. Originally booked for four nights, I checked out on the third and moved to Holiday Inn. Hilton Mumbai should serve as a case study on how not to run a five-star hotel.

Beautiful interiors.

An amazing jewel in Mumbai. The lobby is incredible and the pool beautiful.

Very small room, considering price paid, the return is very minimal. Also please pay attention on your bills when you check out. I’ve been charged something I didn’t have in their restaurant, which I’ve faced very first time at this level of hotel. Very disappointing and overall very poor experience.

Very close to the airport, service by the poolside was extremely slow and had to be chased multiple times.

Super helpful staff, good rooms.

Property a bit dated compared to other 5 star hotels around the airport. Good breakfast buffet but again much scaled down compared to larger hotels but the food was good. Room is clean.

Great stay. Only low point is Restaurant…. USD $8 for plain Rice takes the mick

Stopover. Perfect. They spoilt us!

The approach road is not good

Next to the airport. Property well maintained and has a very boutique feel to it.

Hilton airports Mumbai is castle old building with all new renovated and update

Over all the property is very nice. Location is good due to the nearness to the Mumbai international airport. The approach road to the property always seems to be under construction. Also the stairs at the property do not have any contrast making it a trip/fall hazard. Especially for people with low vision.

We only stayed one night after landing in Mumbai late at night so our experience is limited to check-in and check-out, but our experience was great. Clean room, good service and short distance from the airport.

good hotel,rooms and service

Convenient location, helpful staff, nice breakfast, overall all good

Nice hotel, clean rooms and good food.

Good