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Frank's Hotel
Hotels
8.2
/10
Very Good
631 reviews
What Guests Say About Their Stay
Staff Friendliness (13)
Surroundings (10)
Accessibility (9)
Hotel Area (9)
Jason W.
8.8
/ 10
Pretty good hotel for a business trip.
Djoko Hartanto
10.0
/ 10
Great and comfortable and near ayam goreng shop with nice taste.
Ratu Desy
9.7
/ 10
High privacy, high response of the hotel staff, polite.
Martono U. R.
9.7
/ 10
Strategic, affordable, safe, good service, many culinary places around and varied.
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Mishbachus S.
9.4
/ 10
Spacious room, nice service, friendly, comfortable staff and plenty of culinary options around the hotel
See original
In the Area
See Map
Jl. Mulyosari 37 Surabaya, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60112
Main Facilities
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Restaurant
Elevator
AC
ATM/Banking
24-hour Receptionist
24-hour security
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Available Room Types in Frank's Hotel
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What's around Frank's Hotel
Jl. Mulyosari 37 Surabaya, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60112
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Discover More About Frank's Hotel
Location
Staying at Frank's Hotel is a good choice when you are visiting Mulyorejo.
About Frank's Hotel
Not only located within easy reach of various places of interests for your adventure, but staying at Frank's Hotel will also give you a pleasant stay.
Frank's Hotel is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Frank's Hotel is the perfect place to stay that provides decent facilities as well as great services.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Frank's Hotel.
Frank's Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
From business event to corporate gathering, Frank's Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Frank's Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Frank's Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Frank's Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Frank's Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Staying at Frank's Hotel will surely satisfy you with its great hospitality and affordable price.
All facilities in Frank's Hotel
Lobby
Exterior
Bedroom
In-room Bathroom
Restaurant
Public Facilities
- Parking
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Shower
- TV
Hotel Services
- 24-hour security
- Newspaper in lobby
- 24-hour Receptionist
Nearby Facilities
- ATM/Banking
- Hair salon
- Supermarket
Food and Drinks
- Breakfast
Transportation
- Valet parking
General
- AC
Accommodation Policy & General Information in Frank's Hotel
Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Frank's Hotel | 35 |
Number of floors in Frank's Hotel | 5 |
Another facilities in Frank's Hotel | Parking, Elevator, Restaurant, Breakfast restaurant, Dinner restaurant |
Frequently asked question in Frank's Hotel
What is normal check-in & check-out time at Frank's Hotel?
The standard check-in time at Frank's Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Frank's Hotel provide breakfast?
Yes, Frank's Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Frank's Hotel have?
Frank's Hotel is a 0.0-star hotel.
How many floors does Frank's Hotel have?
Frank's Hotel has 5 floors.
How many rooms does Frank's Hotel have?
Frank's Hotel has 35 rooms in total.
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More Reviews from Other Guests in Frank's Hotel
Overall Ratings & Reviews Frank's Hotel
Traveloka (631)
8.2
Very Good
From 631 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
7.7
Location
8.4
Service and Facilites
8.2
People often mention about Frank's Hotel
All
Staff Friendliness (6)
Ambiance (5)
Surroundings (4)
Accessibility (4)
Room Space (4)
Bedroom (4)
Wifi (3)
Check-in/out Time (3)
Bathroom (3)
Hotel Area (3)
Sort by
Most Recent
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With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Frank's Hotel
Number of reviews per page
20
40
Customer reviews
A***T
Staycation
8.7
/10
Reviewed 2 week(s) ago
The atmosphere is cozy, calm mind and very peaceful, you can get a delicious breakfast too 🥰
See original
Find this review helpful?
A***h
Transit
8.5
/10
Reviewed 3 week(s) ago
Just a suggestion to pay more attention to the sanitation of the bathrooms and sinks, as some were not running smoothly (almost blocked), and the rooms still smelled of cigarettes (possibly from previous guests). However, the service was friendly and pleasant.
See original
1 people find it helpful
Aulia N. H.
Leisure
8.2
/10
Reviewed 4 week(s) ago
Pretty good. Close to everywhere, lots of food around.
See original
Find this review helpful?
ar
akhmad r. p.
Business
10.0
/10
Reviewed 8 week(s) ago
Thank you for your service, and please continue to maximize your service, always maintain the cleanliness of the room facilities.
See original
Find this review helpful?
R***t
Leisure
8.5
/10
Reviewed 18 week(s) ago
Not bad.. It's already a decent standard for accommodation.
See original
Find this review helpful?
m***s
9.1
/10
Reviewed 18 week(s) ago
Staff is very friendly and very helpful! The best!
Just for the cleanliness of the toilet, it needs to be improved again
See original
Find this review helpful?
Y***k
Transit
8.5
/10
Reviewed 20 week(s) ago
Room, bathroom is very clean.
See original
Find this review helpful?
B***n
Transit
8.2
/10
Reviewed 20 week(s) ago
Everything is good, I like the cleanliness and neatness and it is very fulfilled, only the price is quite expensive for parents who are watching their children go to college. 300 thousand after clicking, the promo does not include VAT, when you want to order directly there is an additional 11% drastically increased. The price displayed from the beginning should have included VAT.
Read More
See original
1 people find it helpful
L***s
Transit
8.4
/10
Reviewed 52 week(s) ago
The room is quite spacious and clean, the service is friendly. Only the breakfast options are less interesting. Only fried rice is served, nothing else.
See original
Find this review helpful?
Arianto H.
Leisure
5.7
/10
Reviewed 53 week(s) ago
I booked the hotel from the 17th-21st via the app when I checked in the staff was quite friendly as soon as I entered the room the room atmosphere was not very clean the sheets and floor of the room because there was still hair scattered on the floor also the bathroom towels and shower were not very supportive because the water from the shower came out small and uneven I only stayed one night even though I had paid in full for 4 nights the next morning I checked out even though the 3 nights were burnt and also the parking lot was very unsupportive narrow and difficult to park please pay attention to the hotel especially in terms of cleanliness.
Read More
See original
5 people find it helpful
AM
Anne M.
Business
10.0
/10
Reviewed 54 week(s) ago
When I asked for the room to be cleaned, the staff immediately cleaned it well.
See original
Find this review helpful?
Rega m. p. s.
Staycation
8.5
/10
Reviewed 72 week(s) ago
It's really nice to have a spacious room, the important thing is that the AC is cold.
See original
Find this review helpful?
KD
Karillo D.
6.2
/10
Reviewed 101 week(s) ago
In this hotel, there is no wifi access, the AC is not cold.
See original
2 people find it helpful
TIARA S. N.
8.5
/10
Reviewed 102 week(s) ago
Good service, it's just that there is no information regarding drinking bottles in the room. Is it free or paid. I only found out when I checked out that there were paid bottles of mineral water.
See original
4 people find it helpful
devi r.
6.0
/10
Reviewed 119 week(s) ago
Wifi can not be used. For a deposit beyond human common sense, it is really expensive.
See original
1 people find it helpful
SY
Slamet Y. M.
6.0
/10
Reviewed 129 week(s) ago
An additional fee is charged even though we are in accordance with the order.
See original
Find this review helpful?
WK
Wawan K.
9.1
/10
Reviewed 176 week(s) ago
Harga gak terlalu mahal tapi tepat nyaman. Kamarnya lumayan luas juga.
2 people find it helpful
Kizzmen
9.1
/10
Reviewed 181 week(s) ago
Clean rooms, cold air conditioning, there is an elevator. Good service, just fine.
See original
1 people find it helpful
Ridwan A.
8.5
/10
Reviewed 239 week(s) ago
the place is clean and quiet ,, for culinary choices there are many choices around the hotel ... please repair the hotel WiFi again, because it always gets an error .. it's good to watch streaming movies, suddenly breaks
See original
3 people find it helpful
HS
HANA S.
6.0
/10
Reviewed 266 week(s) ago
Yang bagus di hotel ini cuma lokasi dan ukuran kamar cukup luas. Lainnya: bedshit, kumel dan seperti bekas pakai tamu sebelumnya, Handuk alamak dekilnya dan bolong-bolong seperti sudah bertahun tahun tidak ada pengadaan baru, Sikat gigi dan odolnya tidak tersedia meski ngakunya itu kelas deluxe, jet shower airnya keluar seperti jet tapi amat kecil. Jadi kalau mau menginap di sini bawa sendiri tuh sprey kasur, handuk, sikat dan pasta gigi sendiri, hiks.
Read More
3 people find it helpful
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews Frank's Hotel
Traveloka (631)
8.2
Very Good
From 631 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
7.7
Location
8.4
Service and Facilites
8.2
People often mention about Frank's Hotel
All
Staff Friendliness (6)
Ambiance (5)
Surroundings (4)
Accessibility (4)
Room Space (4)
Bedroom (4)
Wifi (3)
Check-in/out Time (3)
Bathroom (3)
Hotel Area (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Frank's Hotel
Number of reviews per page
20
40
Customer reviews
A***T
Staycation
8.7
/10
Reviewed 2 week(s) ago
The atmosphere is cozy, calm mind and very peaceful, you can get a delicious breakfast too 🥰
See original
Find this review helpful?
A***h
Transit
8.5
/10
Reviewed 3 week(s) ago
Just a suggestion to pay more attention to the sanitation of the bathrooms and sinks, as some were not running smoothly (almost blocked), and the rooms still smelled of cigarettes (possibly from previous guests). However, the service was friendly and pleasant.
See original
1 people find it helpful
Aulia N. H.
Leisure
8.2
/10
Reviewed 4 week(s) ago
Pretty good. Close to everywhere, lots of food around.
See original
Find this review helpful?
ar
akhmad r. p.
Business
10.0
/10
Reviewed 8 week(s) ago
Thank you for your service, and please continue to maximize your service, always maintain the cleanliness of the room facilities.
See original
Find this review helpful?
R***t
Leisure
8.5
/10
Reviewed 18 week(s) ago
Not bad.. It's already a decent standard for accommodation.
See original
Find this review helpful?
m***s
9.1
/10
Reviewed 18 week(s) ago
Staff is very friendly and very helpful! The best!
Just for the cleanliness of the toilet, it needs to be improved again
See original
Find this review helpful?
Y***k
Transit
8.5
/10
Reviewed 20 week(s) ago
Room, bathroom is very clean.
See original
Find this review helpful?
B***n
Transit
8.2
/10
Reviewed 20 week(s) ago
Everything is good, I like the cleanliness and neatness and it is very fulfilled, only the price is quite expensive for parents who are watching their children go to college. 300 thousand after clicking, the promo does not include VAT, when you want to order directly there is an additional 11% drastically increased. The price displayed from the beginning should have included VAT.
Read More
See original
1 people find it helpful
L***s
Transit
8.4
/10
Reviewed 52 week(s) ago
The room is quite spacious and clean, the service is friendly. Only the breakfast options are less interesting. Only fried rice is served, nothing else.
See original
Find this review helpful?
Arianto H.
Leisure
5.7
/10
Reviewed 53 week(s) ago
I booked the hotel from the 17th-21st via the app when I checked in the staff was quite friendly as soon as I entered the room the room atmosphere was not very clean the sheets and floor of the room because there was still hair scattered on the floor also the bathroom towels and shower were not very supportive because the water from the shower came out small and uneven I only stayed one night even though I had paid in full for 4 nights the next morning I checked out even though the 3 nights were burnt and also the parking lot was very unsupportive narrow and difficult to park please pay attention to the hotel especially in terms of cleanliness.
Read More
See original
5 people find it helpful
AM
Anne M.
Business
10.0
/10
Reviewed 54 week(s) ago
When I asked for the room to be cleaned, the staff immediately cleaned it well.
See original
Find this review helpful?
Rega m. p. s.
Staycation
8.5
/10
Reviewed 72 week(s) ago
It's really nice to have a spacious room, the important thing is that the AC is cold.
See original
Find this review helpful?
KD
Karillo D.
6.2
/10
Reviewed 101 week(s) ago
In this hotel, there is no wifi access, the AC is not cold.
See original
2 people find it helpful
TIARA S. N.
8.5
/10
Reviewed 102 week(s) ago
Good service, it's just that there is no information regarding drinking bottles in the room. Is it free or paid. I only found out when I checked out that there were paid bottles of mineral water.
See original
4 people find it helpful
devi r.
6.0
/10
Reviewed 119 week(s) ago
Wifi can not be used. For a deposit beyond human common sense, it is really expensive.
See original
1 people find it helpful
SY
Slamet Y. M.
6.0
/10
Reviewed 129 week(s) ago
An additional fee is charged even though we are in accordance with the order.
See original
Find this review helpful?
WK
Wawan K.
9.1
/10
Reviewed 176 week(s) ago
Harga gak terlalu mahal tapi tepat nyaman. Kamarnya lumayan luas juga.
2 people find it helpful
Kizzmen
9.1
/10
Reviewed 181 week(s) ago
Clean rooms, cold air conditioning, there is an elevator. Good service, just fine.
See original
1 people find it helpful
Ridwan A.
8.5
/10
Reviewed 239 week(s) ago
the place is clean and quiet ,, for culinary choices there are many choices around the hotel ... please repair the hotel WiFi again, because it always gets an error .. it's good to watch streaming movies, suddenly breaks
See original
3 people find it helpful
HS
HANA S.
6.0
/10
Reviewed 266 week(s) ago
Yang bagus di hotel ini cuma lokasi dan ukuran kamar cukup luas. Lainnya: bedshit, kumel dan seperti bekas pakai tamu sebelumnya, Handuk alamak dekilnya dan bolong-bolong seperti sudah bertahun tahun tidak ada pengadaan baru, Sikat gigi dan odolnya tidak tersedia meski ngakunya itu kelas deluxe, jet shower airnya keluar seperti jet tapi amat kecil. Jadi kalau mau menginap di sini bawa sendiri tuh sprey kasur, handuk, sikat dan pasta gigi sendiri, hiks.
Read More
3 people find it helpful
Number of reviews per page
20
40