Golden Tulip Balikpapan Hotel and Suites

Hotels
Preferred Partner Plus
8.2
/10
Very Good
7,328 reviews

What Guests Say About Their Stay

Distance To City Center (69)
Room Space (66)
Ambiance (61)
Bedroom (61)
Stefanus Albert Sutanto
10.0
/ 10
Bagus hotelnya. Seluruh pegawai ramah. Kamar bersih dan bagus sesuai ekspektasi saya. Menu breakfast beragam dan enak. Harus kembali lagi ke sini nanti.
fahmi y.
8.5
/ 10
Facility very excellence, the give me more than I needed. It's wonderful sea view, restaurant is the best food, it is recommended place to visit
ANTONIUS LIYARDI
8.5
/ 10
My staying at Aston Hotel Balikpapan was very awesome. The room was very nice, we got a humble greeting from staff. Check-in very smooth. Our breakfast was very delicious, menu waa quite complete. I am sure will stay in this hotel again. Thank you Aston for hospitality and great service.
ArBian O.
10.0
/ 10
Clean rooms, good food, central location, Netflix available, everything is comfortable.
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Andi M. M. H.
8.5
/ 10
The staff was quick, friendly & agile in moving us from the first room to a more comfortable room. 7 stars for the staff. Thanks Mas Joko & team 🙏🏻☺️
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In the Area
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Jl Jend Sudirman No 7, Balikpapan, Kalimantan Timur, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Golden Tulip Balikpapan Hotel & Suites Staying at Golden Tulip Balikpapan Hotel and Suites is a good choice when you are visiting Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Golden Tulip Balikpapan Hotel and Suites

Jl Jend Sudirman No 7, Balikpapan, Kalimantan Timur, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114
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Lobby Golden Tulip Balikpapan Hotel and Suites
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Discover More About Golden Tulip Balikpapan Hotel and Suites

note: hotel was previously named Golden Tulip Balikpapan Hotel & Suites

Location


Staying at Golden Tulip Balikpapan Hotel and Suites is a good choice when you are visiting Balikpapan City Center.

About Golden Tulip Balikpapan Hotel and Suites

From business event to corporate gathering, Golden Tulip Balikpapan Hotel and Suites provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Golden Tulip Balikpapan Hotel and Suites exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Golden Tulip Balikpapan Hotel and Suites is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Golden Tulip Balikpapan Hotel and Suites.

All facilities in Golden Tulip Balikpapan Hotel and Suites

Bar, Cafe and Lounge Golden Tulip Balikpapan Hotel and Suites
Bar, Cafe and Lounge
Swimming Pool Golden Tulip Balikpapan Hotel and Suites
Swimming Pool
Fitness Center Golden Tulip Balikpapan Hotel and Suites
Fitness Center
Functional Hall Golden Tulip Balikpapan Hotel and Suites
Functional Hall
Common Space Golden Tulip Balikpapan Hotel and Suites
Common Space

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

In-room Facilities

  • Desk
  • In-room safe
  • Kitchenette
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Cafe

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Wedding service

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Valet parking

Business Facilities

  • Business center
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Outdoor tennis court

Nearby Facilities

  • ATM/Banking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Golden Tulip Balikpapan Hotel and Suites

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 425,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Golden Tulip Balikpapan Hotel and Suites
150
Number of floors in Golden Tulip Balikpapan Hotel and Suites
23
Another facilities in Golden Tulip Balikpapan Hotel and Suites
Coffee shop, Room service, Safety deposit box, WiFi in public area, Family room

Frequently asked question in Golden Tulip Balikpapan Hotel and Suites

What are available facilities at Golden Tulip Balikpapan Hotel and Suites?
There are top facilites at Golden Tulip Balikpapan Hotel and Suites such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Golden Tulip Balikpapan Hotel and Suites?
The standard check-in time at Golden Tulip Balikpapan Hotel and Suites is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Golden Tulip Balikpapan Hotel and Suites provide breakfast?
Yes, Golden Tulip Balikpapan Hotel and Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Golden Tulip Balikpapan Hotel and Suites have?
Golden Tulip Balikpapan Hotel and Suites is a 4.0-star hotel.
How many floors does Golden Tulip Balikpapan Hotel and Suites have?
Golden Tulip Balikpapan Hotel and Suites has 23 floors.
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More Reviews from Other Guests in Golden Tulip Balikpapan Hotel and Suites

8.3
Very Good
From 7,266 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.2

People often mention about Golden Tulip Balikpapan Hotel and Suites
All
Distance to City Center (58)
Room Space (58)
Bedroom (58)
Ambiance (55)
Hotel Area (55)
Accessibility (47)
Family Friendly (47)
Bathroom (46)
Staff Friendliness (45)
Check-in/out Time (43)
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Traveler Reviews Golden Tulip Balikpapan Hotel and Suites

Number of reviews per page
20
40
Customer reviews
W***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 hour(s) ago
The room is spacious, with two bedrooms each with their own bathrooms, a living room, a pantry, and ocean views. The lobby is nice, with a direct ocean view. Overall, it's good.
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Hadi l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 hour(s) ago
Very friendly, the best
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R***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 day(s) ago
the AC in the main room isn't cold
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 4 day(s) ago
Friendly staff, okay room, okay view, okay facilities.
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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Taor J. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 day(s) ago
The room is large, well-lit, and has plates, spoons, a sink, and a refrigerator. Breakfast is mediocre.
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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ArBian O.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean rooms, good food, central location, Netflix available, everything is comfortable.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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T***s
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Leisure
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9.4
/10
Reviewed 4 week(s) ago
This hotel is excellent and very satisfying for a family stay. Highly recommended 🙏🫰
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Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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d***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
The place is nice and highly recommended for families.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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MASAGUS M. I. H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean, comfortable, the bathroom is clean, suitable for family vacations 🙏🏻
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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D***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
friendly staff, clean rooms, just a bit difficult to find parking on weekends
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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U***8
icon-Transit
Transit
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9.1
/10
Reviewed 5 week(s) ago
Friendly staff when welcoming you at check-in and check-out times, room cleanliness and cooking utensils are clean and ready to use.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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T***r
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The rooms and facilities are quite good and complete. But this is still an older hotel, so it's not well maintained.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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R***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Hopefully the check-in and check-out processes will be improved.
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Accommodation's Reply
14 Oct 2025
Thank you for staying at Golden Tulip Suites Balikpapan and sharing your feedback with us. We sincerely apologize if our facilities and services did not meet your expectations. We will review our check-in and check-out procedures, both through our systems and our staff. We hope this does not affect your confidence in staying with us next time. Thank you. General Manager Olivia Paralongan
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Verified Traveler
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Leisure
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6.8
/10
Reviewed 6 week(s) ago
Positive: Strategic location, beautiful ocean and pool views, varied breakfast options, friendly security guards Negative: Rooms smell of cigarettes, toilet flush button not working/broken, rooms not soundproof, very disturbed by other guests screaming while sleeping, hopefully this can be improved in the future, thank you
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We apologize if our facilities and service were less than satisfactory. We hope this does not diminish your confidence in choosing our hotel again on your next visit. Best regards, Olivia Palalongan, General Manager
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Budi P.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Quite a fun weekend for the little ones.
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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Verified Traveler
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9.3
/10
Reviewed 9 week(s) ago
Often stay at the Golden Tulip hotel, the kids love the sea view.
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Accommodation's Reply
22 Sep 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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tanri n. a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very good facilities, friendly service, highly recommended for family vacations, great access to the city center.
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Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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D***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 11 week(s) ago
The place is nice, clean, and the facilities are really good😍 The staff at the reception are friendly, but the security guard is not friendly, more like a bit fierce, he doesn't give directions to us who are staying there for the first time, so we don't know much, maybe the security guard can be directed again
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Accommodation's Reply
03 Sep 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We apologize if our facilities and service were less than satisfactory. We hope this does not diminish your confidence in returning to our hotel on your next visit. Best regards, Olivia Palalongan, General Manager
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B***q
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel is nice, the food is delicious, but the service needs to be increased. Because when I checked in, I brought my own luggage.
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Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We apologize if our facilities and service were less than satisfactory. We hope this does not diminish your confidence in returning to our hotel on your next visit. Best regards, Olivia Palalongan, General Manager
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Fifiet A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
I initially tried staying here last July, was satisfied, and this month I stayed here again... everything was great 👍👍
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+5
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Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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Lobby 4 Golden Tulip Balikpapan Hotel and Suites

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 7,266 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.2

People often mention about Golden Tulip Balikpapan Hotel and Suites
All
Distance to City Center (58)
Room Space (58)
Bedroom (58)
Ambiance (55)
Hotel Area (55)
Accessibility (47)
Family Friendly (47)
Bathroom (46)
Staff Friendliness (45)
Check-in/out Time (43)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Golden Tulip Balikpapan Hotel and Suites

Number of reviews per page
20
40
Customer reviews
W***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 hour(s) ago
The room is spacious, with two bedrooms each with their own bathrooms, a living room, a pantry, and ocean views. The lobby is nice, with a direct ocean view. Overall, it's good.
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Hadi l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 hour(s) ago
Very friendly, the best
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R***y
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8.1
/10
Reviewed 3 day(s) ago
the AC in the main room isn't cold
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 4 day(s) ago
Friendly staff, okay room, okay view, okay facilities.
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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Taor J. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 day(s) ago
The room is large, well-lit, and has plates, spoons, a sink, and a refrigerator. Breakfast is mediocre.
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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ArBian O.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean rooms, good food, central location, Netflix available, everything is comfortable.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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T***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
This hotel is excellent and very satisfying for a family stay. Highly recommended 🙏🫰
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Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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d***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is nice and highly recommended for families.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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MASAGUS M. I. H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean, comfortable, the bathroom is clean, suitable for family vacations 🙏🏻
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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D***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
friendly staff, clean rooms, just a bit difficult to find parking on weekends
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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U***8
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Friendly staff when welcoming you at check-in and check-out times, room cleanliness and cooking utensils are clean and ready to use.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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T***r
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The rooms and facilities are quite good and complete. But this is still an older hotel, so it's not well maintained.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you very much for your kind comments regarding your stay at Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back again soon. Best regards, Olivia Palalongan, General Manager
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R***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Hopefully the check-in and check-out processes will be improved.
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Accommodation's Reply
14 Oct 2025
Thank you for staying at Golden Tulip Suites Balikpapan and sharing your feedback with us. We sincerely apologize if our facilities and services did not meet your expectations. We will review our check-in and check-out procedures, both through our systems and our staff. We hope this does not affect your confidence in staying with us next time. Thank you. General Manager Olivia Paralongan
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 6 week(s) ago
Positive: Strategic location, beautiful ocean and pool views, varied breakfast options, friendly security guards Negative: Rooms smell of cigarettes, toilet flush button not working/broken, rooms not soundproof, very disturbed by other guests screaming while sleeping, hopefully this can be improved in the future, thank you
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We apologize if our facilities and service were less than satisfactory. We hope this does not diminish your confidence in choosing our hotel again on your next visit. Best regards, Olivia Palalongan, General Manager
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Budi P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Quite a fun weekend for the little ones.
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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Verified Traveler
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9.3
/10
Reviewed 9 week(s) ago
Often stay at the Golden Tulip hotel, the kids love the sea view.
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Accommodation's Reply
22 Sep 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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tanri n. a.
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
Very good facilities, friendly service, highly recommended for family vacations, great access to the city center.
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Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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D***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 11 week(s) ago
The place is nice, clean, and the facilities are really good😍 The staff at the reception are friendly, but the security guard is not friendly, more like a bit fierce, he doesn't give directions to us who are staying there for the first time, so we don't know much, maybe the security guard can be directed again
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Accommodation's Reply
03 Sep 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We apologize if our facilities and service were less than satisfactory. We hope this does not diminish your confidence in returning to our hotel on your next visit. Best regards, Olivia Palalongan, General Manager
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B***q
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel is nice, the food is delicious, but the service needs to be increased. Because when I checked in, I brought my own luggage.
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Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We apologize if our facilities and service were less than satisfactory. We hope this does not diminish your confidence in returning to our hotel on your next visit. Best regards, Olivia Palalongan, General Manager
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Fifiet A.
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Leisure
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9.4
/10
Reviewed 14 week(s) ago
I initially tried staying here last July, was satisfied, and this month I stayed here again... everything was great 👍👍
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+5
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Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you very much for your review of your stay at the Golden Tulip Balikpapan Hotel & Suites. We look forward to welcoming you back on your next visit. Best regards, Olivia Palalongan, General Manager
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