Grand Cakra Hotel Malang

Hotels
8.5
/10
Very Good
3,856 reviews

What Guests Say About Their Stay

Staff Friendliness (95)
Bedroom (94)
Surroundings (85)
Ambiance (79)
W***y
10.0
/ 10
The hotel staff was extremely friendly. The food was delicious, and the decor was very neat and attractive. Highly recommended for a staycation. The hotel environment and rooms are also very comfortable.
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Syafrani
10.0
/ 10
Beyond expectations, the staff is friendly, the service is excellent and the cleanliness is very well maintained.
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Y***y
10.0
/ 10
I stayed 2 days at Grand Cakra very memorable. The room is spacious clean, good service, friendly staff. Next time I go to Malang, I definitely want to stay here again. Thank you very much Grand Cakra.😍
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angela m. n.
10.0
/ 10
Very friendly employees. The room is clean. The food is also really delicious. The pool is clean. Close to Plaza Araya, Superindo. If I go to Malang, I will stay here again. Very recommended.
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DESIREE AVELINE HIDAJAT
8.5
/ 10
Pleasant friendly service and very helpful.
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In the Area
See Map
Green Boulevard No.2 Kota Araya, Blimbing, Malang, Jawa Timur, Indonesia, 65152

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Grand Cakra Hotel Grand Cakra Hotel Malang is located in area / city Blimbing. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Cakra Hotel Malang

Green Boulevard No.2 Kota Araya, Blimbing, Malang, Jawa Timur, Indonesia, 65152
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Lobby Grand Cakra Hotel Malang
Lobby 2 Grand Cakra Hotel Malang

Discover More About Grand Cakra Hotel Malang

note: hotel was previously named Grand Cakra Hotel

Location


Grand Cakra Hotel Malang is located in area / city Blimbing.

About Grand Cakra Hotel Malang

From business event to corporate gathering, Grand Cakra Hotel Malang provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Grand Cakra Hotel Malang is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Grand Cakra Hotel Malang, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Cakra Hotel Malang.

If you plan to have a long-term stay, staying at Grand Cakra Hotel Malang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at Grand Cakra Hotel Malang will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Cakra Hotel Malang is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Cakra Hotel Malang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Cakra Hotel Malang is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Cakra Hotel Malang.

All facilities in Grand Cakra Hotel Malang

Bar, Cafe and Lounge Grand Cakra Hotel Malang
Bar, Cafe and Lounge
Swimming Pool Grand Cakra Hotel Malang
Swimming Pool
Fitness Center Grand Cakra Hotel Malang
Fitness Center
Functional Hall Grand Cakra Hotel Malang
Functional Hall
Lobby Grand Cakra Hotel Malang
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Hot breakfast
  • Set menu dinner
  • Show cooking restaurant
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Porter
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Clothes dryer
  • Connecting rooms
  • Non-smoking room
  • Swimming pool

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa
  • Hot tub

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Transportation

  • Area shuttle with surcharge
  • Valet parking

Business Facilities

  • Meeting facilities
  • PRINTER

Sports and Recreations

  • Billiard
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Cakra Hotel Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Bisa dalam bentuk fisik. The required documents can be in the form of soft copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Cakra Hotel Malang
124
Number of floors in Grand Cakra Hotel Malang
6
Another facilities in Grand Cakra Hotel Malang
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in Grand Cakra Hotel Malang

What are available facilities at Grand Cakra Hotel Malang?
There are top facilites at Grand Cakra Hotel Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Cakra Hotel Malang?
The standard check-in time at Grand Cakra Hotel Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Cakra Hotel Malang provide breakfast?
Yes, Grand Cakra Hotel Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Grand Cakra Hotel Malang have?
Grand Cakra Hotel Malang is a 4.0-star hotel.
How many floors does Grand Cakra Hotel Malang have?
Grand Cakra Hotel Malang has 6 floors.
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More Reviews from Other Guests in Grand Cakra Hotel Malang

Overall Ratings & Reviews Grand Cakra Hotel Malang

Traveloka (3,834)
Other sources (22)
8.6
Very Good
From 3,834 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Grand Cakra Hotel Malang
All
Staff Friendliness (70)
Bedroom (60)
Surroundings (59)
Ambiance (56)
Bathroom (53)
Room Space (51)
Hotel Area (49)
Accessibility (44)
Variety (44)
Family Friendly (42)
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Most Recent
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Traveler Reviews Grand Cakra Hotel Malang

Number of reviews per page
20
40
Customer reviews
luthfi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
An attractive hotel, because it is located in a luxurious area next to Malang City, there are many restaurant choices outside the hotel.
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R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I came here on the first day without ordering breakfast because I wanted to go to Bromo in the middle of the night. On the second day, I had breakfast. The food was all okay, the nasi goreng mawut and mie singapore were okay, but compared to hotels of the same level, this one is better if they want to improve the taste again. For hospitality, it's okay, there are no gym or sports facilities yet. For the bathroom, it seems it needs to be fixed, for room 530 there are lots of damp marks, everything else is okay.
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R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I didn't order breakfast on my first day here because I was going to Bromo in the middle of the night. The hospitality was okay, but there weren't any gym or exercise facilities. The bathroom needs some work, as room 530 had a lot of damp spots. Everything else was fine.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location, close to shopping and culinary centers
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Malang Grand Chakra Hotel would like to express our sincere gratitude for your valuable review. We are delighted that you enjoyed your stay with us and were satisfied with our convenient location. We will do our best to provide you with an even more comfortable stay on your next visit. Thank you. E-commerce Department
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Welly Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly staff, nice hotel, clean and spacious rooms. The best
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Hello, Valley! This is Chakra Malang Grand Hotel. We look forward to welcoming you. Thank you for your wonderful review. We are delighted to hear that you had a pleasant time during your stay at our hotel and were satisfied with the attentive service from our staff. We hope to welcome you back again soon. All of our staff will do their best to provide you with an even more comfortable stay. Thank you very much, E-commerce Department.
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H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Highly recommended, clean, comfortable.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Malang Grand Chakra Hotel would like to express our sincere gratitude for your valuable review. We are delighted that you enjoyed your stay at our hotel. We will continue to strive to improve our services. We hope to welcome you back again. Thank you for your continued support. E-commerce Department
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i***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The staff are friendly, the location is strategic
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2 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Valued Guest, We would like to extend our warmest greetings to you all. Thank you for your wonderful review. We are very glad that you enjoyed your stay at our hotel and were impressed by our friendly and courteous service and convenient location. We look forward to welcoming you back again and we will continue to strive to provide even better services. Thank you! Thank you! E-commerce
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
The hotel is old and should be renovated and repaired. The AC is not cold enough, but all the employees are friendly.
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Accommodation's Reply
15 Nov 2025
Dear Valued Guest, Warmest regards, Grand Cakra Hotel Malang! Thank you for your valuable review. We apologize for any inconvenience caused during your stay and that your expectations were not met. Guest satisfaction is our top priority and we apologize for the inconvenience caused to you with the air conditioning system in your room. We will forward your complaint to our engineering team for immediate action to prevent any future incidents. Your valuable feedback is extremely valuable in helping us identify areas for improvement and we look forward to welcoming you back again and exceeding your expectations. Please do not hesitate to contact us if you have any further questions. Thank you. Thank you. E-commerce
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Stephen W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Overall, it's quite good in all aspects. The only noticeable smell is the cigarette odor from the smoking area to the restaurant and lobby.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Mr. Steven, Best regards, Cakra Malang Grand Hotel Thank you for your detailed review. We are very glad that you enjoyed your stay with us. We apologize for the inconvenience caused by the cigarette smell. We have provided a separate smoking area to reduce the impact on non-smoking guests. We will address this issue immediately and report it to our team to ensure that your stay is as comfortable as possible. Thank you very much for your valuable feedback. We will do our best to provide you with even better service when you stay with us. Thank you! Thank you! E-commerce
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I***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
a comfortable place to stay for a rest in the Malang area
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4 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Grand Cakra Hotel Malang would like to extend our warmest greetings to you! Thank you for your wonderful review. We are so glad that you enjoyed your stay at our hotel. We look forward to welcoming you back again and providing you with an even better experience. We appreciate your continued support. Thank you. E-commerce
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W***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was extremely friendly. The food was delicious, and the decor was very neat and attractive. Highly recommended for a staycation. The hotel environment and rooms are also very comfortable.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, We would like to extend our warmest greetings to Grand Gala Hotel Malang! Thank you for your wonderful review. We are glad that you enjoyed your stay at our hotel. Thank you for your warm welcome, delicious food and your recommendations. We hope to welcome you back again in the future and provide you with an even better experience. Thank you very much! Thank you! E-commerce
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Strategic location and close to the mall and my wedding venue at Taman Indie.
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2 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Grand Cakra Hotel Malang would like to extend our warmest greetings to you! Thank you for your wonderful review. We are glad that you enjoyed your stay at our hotel, especially considering our excellent location. We hope to welcome you back again in the future and provide you with an even better experience. Thank you! Thank you! E-commerce
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Bhondan P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Hotel staff is friendly, rooms are clean
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Accommodation's Reply
09 Oct 2025
Dear Mr. Bhondan, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from our friendly service to our consistently clean rooms. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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Syafrani
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Beyond expectations, the staff is friendly, the service is excellent and the cleanliness is very well maintained.
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Accommodation's Reply
18 Sep 2025
Dear Mr./Ms. Syafrani, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from the friendly and helpful staff to the cleanliness of our hotel. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Friendly staff, strategic location near Araya.
1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us, found our staff delightful, and loved our strategic location. We look forward to welcoming you back to our hotel in the future. Thank you. Sincerely, E-Commerce
Bagus S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Strategically located everywhere, quite comfortable.
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1 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Mr. Bagus, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and that we enjoyed its convenient location. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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E***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff was friendly, very helpful at check-in, and the food was quite varied. If I ever come back to Malang, I'd definitely stay here again.
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Accommodation's Reply
23 Aug 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from the friendly and helpful staff, to the delicious food we served, to recommending our hotel as your next destination when visiting Malang. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Warmest regards, E-Commerce
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A***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel staff was informative and friendly towards the parents. The service was excellent, and the room was provided as requested. Good job!
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and received friendly service from our staff. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The staff was friendly and the place nice.
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us and found our staff delightfull. We look forward to welcoming you back to our hotel in the future. Thank you. Sincerely, E-Commerce
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Tyas L. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 23 week(s) ago
We chose the club room type which was written as 2 large beds, but after entering the room, the beds were 2 single beds 🥴 then we wanted to add 1 room, the information from the reception was full, while we saw that it was still available on Traveloka until we had to argue with the frontliner. Until finally we still booked a room from Traveloka and it turned out the room was available. For breakfast, there was not much variety and the restaurant employees were not smiling hehe. Overall, for that price, it was so-so. For a very strategic location because coincidentally the next day we played golf at Araya. Hopefully in the future it can be improved so that the facilities and services are even better.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mrs. Tyas, Warm greetings from Grand Cakra Hotel Malang! We thank you for your review of your stay and for your appreciation of our strategic location. We sincerely apologize for any inconvenience you experienced during your stay with us and regret that we were unable to meet your expectations. We apologize for the less than satisfactory service you received upon check-in. Providing excellent service is our top priority, and we regret that this was not reflected in your experience. We apologize if our staff did not provide the best service, and we will provide additional training and supervision to our staff to ensure that they are fully capable of meeting our guests' expectations. We prioritize guest satisfaction, and we regret that the breakfast menu during your stay was less than varied and our restaurant staff were less than friendly in serving you. We have passed your complaint on to our team to ensure that such issues are immediately corrected and prevent a recurrence in the future. We appreciate your feedback as it helps us identify areas for improvement, and we look forward to welcoming you back in the future and providing you with the exceptional experience you expect. Please feel free to contact us with any further questions. Thank you. Warm Regards, E-Commerce
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Number of reviews per page
20
40

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Bedroom 4 Grand Cakra Hotel Malang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Cakra Hotel Malang

Traveloka (3,834)
Other sources (22)
8.6
Very Good
From 3,834 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Grand Cakra Hotel Malang
All
Staff Friendliness (70)
Bedroom (60)
Surroundings (59)
Ambiance (56)
Bathroom (53)
Room Space (51)
Hotel Area (49)
Accessibility (44)
Variety (44)
Family Friendly (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Cakra Hotel Malang

Number of reviews per page
20
40
Customer reviews
luthfi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
An attractive hotel, because it is located in a luxurious area next to Malang City, there are many restaurant choices outside the hotel.
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R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I came here on the first day without ordering breakfast because I wanted to go to Bromo in the middle of the night. On the second day, I had breakfast. The food was all okay, the nasi goreng mawut and mie singapore were okay, but compared to hotels of the same level, this one is better if they want to improve the taste again. For hospitality, it's okay, there are no gym or sports facilities yet. For the bathroom, it seems it needs to be fixed, for room 530 there are lots of damp marks, everything else is okay.
Read More
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R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I didn't order breakfast on my first day here because I was going to Bromo in the middle of the night. The hospitality was okay, but there weren't any gym or exercise facilities. The bathroom needs some work, as room 530 had a lot of damp spots. Everything else was fine.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location, close to shopping and culinary centers
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Malang Grand Chakra Hotel would like to express our sincere gratitude for your valuable review. We are delighted that you enjoyed your stay with us and were satisfied with our convenient location. We will do our best to provide you with an even more comfortable stay on your next visit. Thank you. E-commerce Department
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Welly Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly staff, nice hotel, clean and spacious rooms. The best
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Hello, Valley! This is Chakra Malang Grand Hotel. We look forward to welcoming you. Thank you for your wonderful review. We are delighted to hear that you had a pleasant time during your stay at our hotel and were satisfied with the attentive service from our staff. We hope to welcome you back again soon. All of our staff will do their best to provide you with an even more comfortable stay. Thank you very much, E-commerce Department.
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H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Highly recommended, clean, comfortable.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Malang Grand Chakra Hotel would like to express our sincere gratitude for your valuable review. We are delighted that you enjoyed your stay at our hotel. We will continue to strive to improve our services. We hope to welcome you back again. Thank you for your continued support. E-commerce Department
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i***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The staff are friendly, the location is strategic
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2 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Valued Guest, We would like to extend our warmest greetings to you all. Thank you for your wonderful review. We are very glad that you enjoyed your stay at our hotel and were impressed by our friendly and courteous service and convenient location. We look forward to welcoming you back again and we will continue to strive to provide even better services. Thank you! Thank you! E-commerce
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
The hotel is old and should be renovated and repaired. The AC is not cold enough, but all the employees are friendly.
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Accommodation's Reply
15 Nov 2025
Dear Valued Guest, Warmest regards, Grand Cakra Hotel Malang! Thank you for your valuable review. We apologize for any inconvenience caused during your stay and that your expectations were not met. Guest satisfaction is our top priority and we apologize for the inconvenience caused to you with the air conditioning system in your room. We will forward your complaint to our engineering team for immediate action to prevent any future incidents. Your valuable feedback is extremely valuable in helping us identify areas for improvement and we look forward to welcoming you back again and exceeding your expectations. Please do not hesitate to contact us if you have any further questions. Thank you. Thank you. E-commerce
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Stephen W.
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8.8
/10
Reviewed 8 week(s) ago
Overall, it's quite good in all aspects. The only noticeable smell is the cigarette odor from the smoking area to the restaurant and lobby.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Mr. Steven, Best regards, Cakra Malang Grand Hotel Thank you for your detailed review. We are very glad that you enjoyed your stay with us. We apologize for the inconvenience caused by the cigarette smell. We have provided a separate smoking area to reduce the impact on non-smoking guests. We will address this issue immediately and report it to our team to ensure that your stay is as comfortable as possible. Thank you very much for your valuable feedback. We will do our best to provide you with even better service when you stay with us. Thank you! Thank you! E-commerce
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I***a
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Transit
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8.5
/10
Reviewed 9 week(s) ago
a comfortable place to stay for a rest in the Malang area
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4 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Grand Cakra Hotel Malang would like to extend our warmest greetings to you! Thank you for your wonderful review. We are so glad that you enjoyed your stay at our hotel. We look forward to welcoming you back again and providing you with an even better experience. We appreciate your continued support. Thank you. E-commerce
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W***y
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
The hotel staff was extremely friendly. The food was delicious, and the decor was very neat and attractive. Highly recommended for a staycation. The hotel environment and rooms are also very comfortable.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, We would like to extend our warmest greetings to Grand Gala Hotel Malang! Thank you for your wonderful review. We are glad that you enjoyed your stay at our hotel. Thank you for your warm welcome, delicious food and your recommendations. We hope to welcome you back again in the future and provide you with an even better experience. Thank you very much! Thank you! E-commerce
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Verified Traveler
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Staycation
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9.4
/10
Reviewed 10 week(s) ago
Strategic location and close to the mall and my wedding venue at Taman Indie.
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2 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Grand Cakra Hotel Malang would like to extend our warmest greetings to you! Thank you for your wonderful review. We are glad that you enjoyed your stay at our hotel, especially considering our excellent location. We hope to welcome you back again in the future and provide you with an even better experience. Thank you! Thank you! E-commerce
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Bhondan P.
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Leisure
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8.2
/10
Reviewed 12 week(s) ago
Hotel staff is friendly, rooms are clean
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Accommodation's Reply
09 Oct 2025
Dear Mr. Bhondan, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from our friendly service to our consistently clean rooms. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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Syafrani
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
Beyond expectations, the staff is friendly, the service is excellent and the cleanliness is very well maintained.
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Accommodation's Reply
18 Sep 2025
Dear Mr./Ms. Syafrani, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from the friendly and helpful staff to the cleanliness of our hotel. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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E***y
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Leisure
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9.4
/10
Reviewed 15 week(s) ago
Friendly staff, strategic location near Araya.
1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us, found our staff delightful, and loved our strategic location. We look forward to welcoming you back to our hotel in the future. Thank you. Sincerely, E-Commerce
Bagus S.
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10.0
/10
Reviewed 17 week(s) ago
Strategically located everywhere, quite comfortable.
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1 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Mr. Bagus, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and that we enjoyed its convenient location. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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E***E
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10.0
/10
Reviewed 19 week(s) ago
The staff was friendly, very helpful at check-in, and the food was quite varied. If I ever come back to Malang, I'd definitely stay here again.
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Accommodation's Reply
23 Aug 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from the friendly and helpful staff, to the delicious food we served, to recommending our hotel as your next destination when visiting Malang. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Warmest regards, E-Commerce
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A***h
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8.5
/10
Reviewed 22 week(s) ago
The hotel staff was informative and friendly towards the parents. The service was excellent, and the room was provided as requested. Good job!
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and received friendly service from our staff. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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H***n
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Business
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10.0
/10
Reviewed 22 week(s) ago
The staff was friendly and the place nice.
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us and found our staff delightfull. We look forward to welcoming you back to our hotel in the future. Thank you. Sincerely, E-Commerce
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Tyas L. S.
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Leisure
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7.0
/10
Reviewed 23 week(s) ago
We chose the club room type which was written as 2 large beds, but after entering the room, the beds were 2 single beds 🥴 then we wanted to add 1 room, the information from the reception was full, while we saw that it was still available on Traveloka until we had to argue with the frontliner. Until finally we still booked a room from Traveloka and it turned out the room was available. For breakfast, there was not much variety and the restaurant employees were not smiling hehe. Overall, for that price, it was so-so. For a very strategic location because coincidentally the next day we played golf at Araya. Hopefully in the future it can be improved so that the facilities and services are even better.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mrs. Tyas, Warm greetings from Grand Cakra Hotel Malang! We thank you for your review of your stay and for your appreciation of our strategic location. We sincerely apologize for any inconvenience you experienced during your stay with us and regret that we were unable to meet your expectations. We apologize for the less than satisfactory service you received upon check-in. Providing excellent service is our top priority, and we regret that this was not reflected in your experience. We apologize if our staff did not provide the best service, and we will provide additional training and supervision to our staff to ensure that they are fully capable of meeting our guests' expectations. We prioritize guest satisfaction, and we regret that the breakfast menu during your stay was less than varied and our restaurant staff were less than friendly in serving you. We have passed your complaint on to our team to ensure that such issues are immediately corrected and prevent a recurrence in the future. We appreciate your feedback as it helps us identify areas for improvement, and we look forward to welcoming you back in the future and providing you with the exceptional experience you expect. Please feel free to contact us with any further questions. Thank you. Warm Regards, E-Commerce
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