Grand Inna Tunjungan Hotel Surabaya

Hotels
Preferred Partner
8.5
/10
Very Good
3,134 reviews

What Guests Say About Their Stay

Staff Friendliness (103)
Distance To City Center (100)
Room Space (94)
Hotel Area (87)
Ramos
10.0
/ 10
Nice hotel, friendly staff especially front desk staff, room already cold when I got there, perfect location, comfy bed
Sandra T. D.
10.0
/ 10
Staff is friendly and the room is clean, and the food is varied. I like staying in this hotel because it's near Tunjungan Mall and easy to find food. Thanks Grand Inna. Very recommended. Next time, my family will stay here if we come to Surabaya.
joearesee s.
8.5
/ 10
Inna Group selalu menjadi pilihan kami saat menginap, staff ramah, sangat membantu, makanan enak, banyak varian, fasilitas lengkap, kamar luas, kemarin ada kejadian AC di ruangan kami tidak fungsi dengan normal, kami lapor ke front office, dan ditanggapi dengan baik, walaupun harus nunggu 30 menit karena saat itu peak session, akhirnya kami dapat kamar yang sejuk, nyaman, terima kasih Inna, semoga makin baik service-nya.
Simiati
10.0
/ 10
I felt comfortable while staying here...from the moment I arrived until I left, I felt at home because of the friendliness of the staff and the close access to Tunjungan Plaza, just a short walk away, and the hotel facilities were also good...I will come here tomorrow if I go to Surabaya
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Verified Traveler
9.7
/ 10
The hotel atmosphere was comfortable from the moment we entered the lobby to our room, all the staff were friendly and polite, making us want to stay again.
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In the Area
See Map
Jalan Gubernur Suryo No 1-3 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
In the heart of Shopping Spot
Excellent City View
Recommended for Business Traveler
note: hotel was previously named Grand Inna Tunjungan Staying at Grand Inna Tunjungan Hotel Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Inna Tunjungan Hotel Surabaya

Jalan Gubernur Suryo No 1-3 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Grand Inna Tunjungan Hotel Surabaya
Lobby 2 Grand Inna Tunjungan Hotel Surabaya

Discover More About Grand Inna Tunjungan Hotel Surabaya

In the vibrant pulse of Surabaya, amidst the city’s storied past and dynamic present, stands the Grand Inna Tunjungan—a beacon of classic elegance and enduring hospitality. We are more than a hotel; we are a landmark, a part of Surabaya’s soul. Our doors open to a world where history and modernity intertwine. Guests are invited to immerse themselves in an experience crafted for the discerning traveler. Surrounded by the city’s most revered destinations—from the grandeur of Tunjungan Plaza and Grand City Mall to the centers of government and a rich tapestry of culinary traditions—the Grand Inna Tunjungan is the perfect vantage point from which to explore the city’s many treasures. For centuries, travelers have sought refuge and inspiration in these lands. Today, we continue this legacy with seamless connectivity to Juanda International Airport and major railway stations, bridging the old world with the new.

Our 120 meticulously appointed rooms and suites, including Superior, Deluxe, and Suite options, are a testament to our commitment to timeless comfort. Each space is a sanctuary, thoughtfully designed with a classic Indonesian aesthetic and an unwavering attention to detail. Experience unparalleled comfort and captivating city views that tell the story of a city in perpetual motion. A stay with us is an invitation to connect with the essence of Surabaya.

Our commitment to comfort and service ensures that every moment is an opportunity to create lasting memories. At the Grand Inna Tunjungan, we offer more than just a place to rest; we offer a chapter in Surabaya’s grand narrative. A stay with us is not merely a visit, but a meaningful journey into the heart of a city that has always welcomed legends.

All facilities in Grand Inna Tunjungan Hotel Surabaya

Bar, Cafe and Lounge Grand Inna Tunjungan Hotel Surabaya
Bar, Cafe and Lounge
Entertainment Facility Grand Inna Tunjungan Hotel Surabaya
Entertainment Facility
Functional Hall Grand Inna Tunjungan Hotel Surabaya
Functional Hall
Lobby Grand Inna Tunjungan Hotel Surabaya
Lobby
Accommodation Services Grand Inna Tunjungan Hotel Surabaya
Accommodation Services

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Meeting facilities
  • Photocopier

Things to Do

  • Fitness center
  • Outdoor pool
  • Spa

Food and Drinks

  • Bar
  • Buffet breakfast

Nearby Facilities

  • ATM/Banking
  • Supermarket

Transportation

  • Car rental

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Inna Tunjungan Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport, Drive License. Please bring the required documents in hard copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Inna Tunjungan Hotel Surabaya
120
Number of floors in Grand Inna Tunjungan Hotel Surabaya
7
Another facilities in Grand Inna Tunjungan Hotel Surabaya
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Grand Inna Tunjungan Hotel Surabaya

What are available facilities at Grand Inna Tunjungan Hotel Surabaya?
There are top facilites at Grand Inna Tunjungan Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Inna Tunjungan Hotel Surabaya?
The standard check-in time at Grand Inna Tunjungan Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Inna Tunjungan Hotel Surabaya provide breakfast?
Yes, Grand Inna Tunjungan Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Grand Inna Tunjungan Hotel Surabaya have?
Grand Inna Tunjungan Hotel Surabaya is a 4.0-star hotel.
How many floors does Grand Inna Tunjungan Hotel Surabaya have?
Grand Inna Tunjungan Hotel Surabaya has 7 floors.
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More Reviews from Other Guests in Grand Inna Tunjungan Hotel Surabaya

8.6
Very Good
From 3,115 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.9

Service and Facilites

8.7

People often mention about Grand Inna Tunjungan Hotel Surabaya
All
Staff Friendliness (81)
Distance to City Center (73)
Room Space (73)
Accessibility (65)
Bedroom (64)
Hotel Area (58)
Family Friendly (56)
Ambiance (53)
Surroundings (51)
Check-in/out Time (50)
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Most Recent
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Traveler Reviews Grand Inna Tunjungan Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The staff is very friendly, the hotel is comfortable, suitable for families.
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Accommodation's Reply
03 Dec 2025
Dear Mrs. Angelina, Thank you very much for your kind feedback .. We’re delighted to hear that you enjoyed our friendly service and comfortable atmosphere .. It’s great to know that our hotel suits family stays .. We look forward to welcoming you and your loved ones again at Grand Inna Tunjungan .. Warm regards, Front Office Manager
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
In terms of delicious food, comfortable beds, good room facilities, everything is great.
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Accommodation's Reply
28 Nov 2025
Dear Mr. Jimmi, Thank you for sharing your positive experience with us .. We’re very happy to hear that you enjoyed our food, found the bed comfortable, and were satisfied with the room facilities .. Your comfort is our priority, and we truly appreciate your kind words .. We hope to welcome you back again on your next visit .. Warm regards, Front Office Manager
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. The breakfast menu offers a wide selection. Affordable prices in the city center. Most importantly, the hotel isn't scary for someone traveling alone for work. :)
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Accommodation's Reply
25 Nov 2025
Dear Mrs. Santi, Thank you very much for your kind review .. We’re delighted to know that you enjoyed our friendly staff, the variety of our breakfast menu, and our affordable prices in the city center .. We’re especially happy to hear that you felt comfortable and safe staying with us during your work trip, that means a lot to us .. We truly appreciate your support and look forward to welcoming you back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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Accommodation's Reply
27 Nov 2025
Dear Mrs. Indah, Thank you for sharing your experience with us .. We’re delighted to know that our friendly service and convenient city-center location continue to make your stay enjoyable .. Your support means a lot to us, and we look forward to welcoming you back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Have extended several times, friendly service and increasingly comfortable staying here, the price is worth it in the middle of the city.
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1 people find it helpful
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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Indah p. s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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Indah p. s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Have extended several times, friendly service and increasingly comfortable staying here, the price is worth it in the middle of the city.
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I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Have extended several times, friendly service and increasingly comfortable staying here, worth it price in the middle of the city
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c***0
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good and comfortable, close to the city center.
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Accommodation's Reply
20 Nov 2025
Dear Mrs. Chitra, Thank you very much for your positive review .. We’re glad to know you had a comfortable stay and enjoyed our strategic location near the city center .. We look forward to welcoming you back at Grand Inna Tunjungan .. Warm regards, Front Office Manager
c***0
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly and the rooms are very clean.
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Accommodation's Reply
20 Nov 2025
Dear Mrs. Chitra, Thank you for your positive review .. We are pleased to know that you appreciated the friendliness of our staff and the cleanliness of our rooms .. We hope to have the pleasure of serving you again on your next visit .. Warm regards, Front Office Manager
c***0
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good, comfortable and friendly staff
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Accommodation's Reply
20 Nov 2025
Dear Mrs. Chitra, Thank you for sharing your feedback .. We are delighted to know you had a comfortable stay and appreciated the friendliness of our staff .. We look forward to serving you again on your next visit .. Warm regards, Front Office Manager
a***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the hotel is clean, the restaurant is clean and the food is delicious.
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Accommodation's Reply
20 Nov 2025
Dear Mr. Arif, Thank you for taking the time to share your experience .. We are pleased to hear that you appreciated the friendliness of our staff, the cleanliness of our hotel and restaurant, and the quality of our food .. We look forward to serving you again on your next visit .. Warm regards, Front Office Manager
I***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Worth it, there is a gym too with that price rate, the view of downtown Surabaya is awesome
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Accommodation's Reply
17 Nov 2025
Dear Mr. I***h, Thank you very much for your positive feedback .. We’re delighted to hear that you enjoyed our gym facilities and the view of Surabaya city center .. It’s wonderful to know that you found the experience worth the price .. We truly appreciate your support and hope to welcome you back again for another great stay .. Warm regards, Front Office Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is clean.. yesterday I had to move because the AC was cold.. but the room I moved to was nice, clean and comfortable.. it's a shame there's no YouTube or Netflix.. but the food is delicious and the taste is on point.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Mr. Gatot, Thank you for sharing your experience with us .. We’re glad to hear that you found your room clean and comfortable, and that you enjoyed the food .. We appreciate your feedback regarding YouTube and Netflix access, this will be valuable input for our future service improvements .. We look forward to welcoming you back soon for another pleasant stay .. Warm regrads, Front Office Manager
F***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
Housekeeping enters the room without knocking or ringing the doorbell
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Accommodation's Reply
13 Nov 2025
Dear Mr. Fakhri, We sincerely apologize for the inconvenience and discomfort caused by our housekeeping team entering without prior notice .. This is not in line with our service standards, and we truly regret the incident .. Your feedback has been shared with our team to ensure this does not happen again .. Thank you for bringing this to our attention .. Warm regards, Front Office Manager
Number of reviews per page
20
40

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Bedroom 4 Grand Inna Tunjungan Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 3,115 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.9

Service and Facilites

8.7

People often mention about Grand Inna Tunjungan Hotel Surabaya
All
Staff Friendliness (81)
Distance to City Center (73)
Room Space (73)
Accessibility (65)
Bedroom (64)
Hotel Area (58)
Family Friendly (56)
Ambiance (53)
Surroundings (51)
Check-in/out Time (50)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Inna Tunjungan Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The staff is very friendly, the hotel is comfortable, suitable for families.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Mrs. Angelina, Thank you very much for your kind feedback .. We’re delighted to hear that you enjoyed our friendly service and comfortable atmosphere .. It’s great to know that our hotel suits family stays .. We look forward to welcoming you and your loved ones again at Grand Inna Tunjungan .. Warm regards, Front Office Manager
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
In terms of delicious food, comfortable beds, good room facilities, everything is great.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Nov 2025
Dear Mr. Jimmi, Thank you for sharing your positive experience with us .. We’re very happy to hear that you enjoyed our food, found the bed comfortable, and were satisfied with the room facilities .. Your comfort is our priority, and we truly appreciate your kind words .. We hope to welcome you back again on your next visit .. Warm regards, Front Office Manager
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. The breakfast menu offers a wide selection. Affordable prices in the city center. Most importantly, the hotel isn't scary for someone traveling alone for work. :)
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Nov 2025
Dear Mrs. Santi, Thank you very much for your kind review .. We’re delighted to know that you enjoyed our friendly staff, the variety of our breakfast menu, and our affordable prices in the city center .. We’re especially happy to hear that you felt comfortable and safe staying with us during your work trip, that means a lot to us .. We truly appreciate your support and look forward to welcoming you back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Nov 2025
Dear Mrs. Indah, Thank you for sharing your experience with us .. We’re delighted to know that our friendly service and convenient city-center location continue to make your stay enjoyable .. Your support means a lot to us, and we look forward to welcoming you back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Have extended several times, friendly service and increasingly comfortable staying here, the price is worth it in the middle of the city.
Translated by Google Icon
See original
1 people find it helpful
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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Find this review helpful?
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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Find this review helpful?
Indah p. s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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Find this review helpful?
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
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Find this review helpful?
Indah p. s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
Translated by Google Icon
See original
Find this review helpful?
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I have extended my stay several times, the service is friendly and the stay here is increasingly pleasant, the price is worth it in the middle of the city.
Translated by Google Icon
See original
Find this review helpful?
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Have extended several times, friendly service and increasingly comfortable staying here, the price is worth it in the middle of the city.
Translated by Google Icon
See original
Find this review helpful?
I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Have extended several times, friendly service and increasingly comfortable staying here, worth it price in the middle of the city
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c***0
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good and comfortable, close to the city center.
Translated by Google Icon
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Accommodation's Reply
20 Nov 2025
Dear Mrs. Chitra, Thank you very much for your positive review .. We’re glad to know you had a comfortable stay and enjoyed our strategic location near the city center .. We look forward to welcoming you back at Grand Inna Tunjungan .. Warm regards, Front Office Manager
c***0
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly and the rooms are very clean.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Dear Mrs. Chitra, Thank you for your positive review .. We are pleased to know that you appreciated the friendliness of our staff and the cleanliness of our rooms .. We hope to have the pleasure of serving you again on your next visit .. Warm regards, Front Office Manager
c***0
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good, comfortable and friendly staff
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Dear Mrs. Chitra, Thank you for sharing your feedback .. We are delighted to know you had a comfortable stay and appreciated the friendliness of our staff .. We look forward to serving you again on your next visit .. Warm regards, Front Office Manager
a***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the hotel is clean, the restaurant is clean and the food is delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Dear Mr. Arif, Thank you for taking the time to share your experience .. We are pleased to hear that you appreciated the friendliness of our staff, the cleanliness of our hotel and restaurant, and the quality of our food .. We look forward to serving you again on your next visit .. Warm regards, Front Office Manager
I***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Worth it, there is a gym too with that price rate, the view of downtown Surabaya is awesome
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Dear Mr. I***h, Thank you very much for your positive feedback .. We’re delighted to hear that you enjoyed our gym facilities and the view of Surabaya city center .. It’s wonderful to know that you found the experience worth the price .. We truly appreciate your support and hope to welcome you back again for another great stay .. Warm regards, Front Office Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is clean.. yesterday I had to move because the AC was cold.. but the room I moved to was nice, clean and comfortable.. it's a shame there's no YouTube or Netflix.. but the food is delicious and the taste is on point.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Mr. Gatot, Thank you for sharing your experience with us .. We’re glad to hear that you found your room clean and comfortable, and that you enjoyed the food .. We appreciate your feedback regarding YouTube and Netflix access, this will be valuable input for our future service improvements .. We look forward to welcoming you back soon for another pleasant stay .. Warm regrads, Front Office Manager
F***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
Housekeeping enters the room without knocking or ringing the doorbell
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Nov 2025
Dear Mr. Fakhri, We sincerely apologize for the inconvenience and discomfort caused by our housekeeping team entering without prior notice .. This is not in line with our service standards, and we truly regret the incident .. Your feedback has been shared with our team to ensure this does not happen again .. Thank you for bringing this to our attention .. Warm regards, Front Office Manager
Number of reviews per page
20
40