Holiday Inn Express JAKARTA PLUIT CITYGATE by IHG, an IHG Hotel

The noodles at breakfast were not tasty, I asked for a half-cooked fried egg but it was not responded to, there was only one coffee machine that had cappuccino, had to wait 2 minutes/cup for the cappuccino to come out of the machine, there were 2 people in front which meant we had to queue for 4 minutes, if each person took 2 cups you can imagine how long the queue would be for a cup of cappuccino, there were no staff that could be asked for help in the breakfast room, there were only ordinary waiters who delivered, filled food, and cleaned up dirty dishes, the standard of the waiters at the cafe was still better, the room smelled a little damp, either because the bed was near the bathroom or the damp smell from the pillowcase/sheet, a 3-star hotel but at a 4-star price.

When checking out it was fast and didn't have to wait long.

The staff is very friendly, the hotel location is strategic

The location is strategic and nice because it is close to the mall.

Good, nice, comfortable, okay, strategic, spacious, near the mall

The carpet felt damp and dirty, overall OK.

The room was clean, fragrant, and I really liked the Dove soap and shampoo. All good 😉

Indonesian food is not very tasty, for foreigners there is less variety of food, there is only bread, jam and egg

When we first checked in, we were given room number 416, the bed legs were one short, the room smelled like it hadn't been used for a long time, finally we asked to move rooms.

immediately requires re-maintenance.

Clean hotel... Comfortable... Spacious room... You can also go to the mall

Near mall area and many food places around, and easy to get to the airport, just enter the highway and you’re on the way to the airport.

Friendly hotel staff, delicious food.

warm staff...but for the hotel room corridor and hotel room...the room is very stuffy, dusty, the hotel carpet is very dusty...until I moved rooms twice. The extra bed is also ouch...I kept sneezing in the room. It's different from last year 2023. The room was clean, the carpet was clean, the room smelled good, breathing was also easy. but this time...it was really uncomfortable. It was really stuffy for a sensitive nose like me.

Fun for the family. The staff is so friendly. Love it!!

The room was dusty and I had told the staff to bring a vehicle but it was not taken care of. At the end of the morning when I went out, they asked me to pay for parking.

Overall it's ok.. it's just that the location to the hotel is very winding.. there is no lobby that can be directly reached.. you have to enter the mall first.. if you bring a car you have to park first in P5 then take the elevator to the 10th floor, then you will find the lobby.. the parking is mixed with mall visitors.. if you are lucky you can get parking near the elevator to the hotel.. if you are not lucky.. you have to walk a long way to the elevator to the hotel, for service, cleanliness & food must be improved again

Overall the experience was great, however there is a long queue for checkin the meal was so-so, nothing special about the meal

We have a group of 12 people staying there. All felt very favorable about the hotel, especially with its accessibility to the Emporium Mall next door.

breakfast should cater to international clients