Hotel Neo Cirebon by ASTON

Hotels
8.5
/10
Very Good
7,328 reviews

What Guests Say About Their Stay

Staff Friendliness (167)
Bedroom (148)
Distance To City Center (133)
Ambiance (126)
R***a
8.5
/ 10
The ambiance of the hotel was beautiful, with soothing décor, pleasant lighting, and a peaceful atmosphere that made me feel instantly comfortable.
Tommy N.
9.4
/ 10
The staff are friendly, the hotel is quite big and has a beautiful view. Our room view is the Ciremai mountain, so in the morning you'll wake up with a wonderful view.
Yayat R. H.
9.7
/ 10
Kamar bersih. Sarapan enak. Bisa view laut dan Gunung Ciremai yang indah. Parkir aman. Pelayanan ramah. Ada air mineral isi ulang. Kalau ke Cirebon suka menginap di Neo.
Beti S.
9.4
/ 10
Bedroom was not spacious enough, but it was clean and very comfy. Bathroom was clean, had a hairdryer which was lovely. Worth the price and a recommended place to stay in Cirebon.
Vicky S.
9.4
/ 10
The room is clean, fragrant, the large bed is really large, not a queen, although it's not that wide but it's enough for transit. The bathroom is also very clean. The amenities are clean. Here you can leave food that needs to be stored in the refrigerator. The FO is helpful. Starting from questions about the toll exit route to enter the city and the route to the hotel, culinary spots, the route to Trusmi, etc. they help explain in detail. Oh yeah, thanks for the silverqueen chocolate for my child, miss FO. So lovely! Always be healthy and your fortune will continue to flow 🩷
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In the Area
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Jl. Kapten Samadikun No. 60, Kejaksan, Cirebon, Jawa Barat, Indonesia, 45121

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Hotel NEO Cirebon by ASTON Hotel Neo Cirebon by ASTON is located in area / city Kejaksan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Neo Cirebon by ASTON

Jl. Kapten Samadikun No. 60, Kejaksan, Cirebon, Jawa Barat, Indonesia, 45121
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Lobby Hotel Neo Cirebon by ASTON
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Discover More About Hotel Neo Cirebon by ASTON

note: hotel was previously named Hotel NEO Cirebon by ASTON

Location


Hotel Neo Cirebon by ASTON is located in area / city Kejaksan.

About Hotel Neo Cirebon by ASTON

For you, travelers who wish to travel comfortably on a budget, Hotel Neo Cirebon by ASTON is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Hotel Neo Cirebon by ASTON provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo Cirebon by ASTON.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Neo Cirebon by ASTON exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Neo Cirebon by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Neo Cirebon by ASTON is the right place to stay.

All facilities in Hotel Neo Cirebon by ASTON

Functional Hall Hotel Neo Cirebon by ASTON
Functional Hall
Lobby Hotel Neo Cirebon by ASTON
Lobby
Accommodation Services Hotel Neo Cirebon by ASTON
Accommodation Services
Exterior Hotel Neo Cirebon by ASTON
Exterior
Bedroom Hotel Neo Cirebon by ASTON
Bedroom

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast

General

  • AC
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Business Facilities

  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Shops

Transportation

  • Valet parking

Connectivity

  • LAN Internet

Accommodation Policy & General Information in Hotel Neo Cirebon by ASTON

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Neo Cirebon by ASTON
125
Number of floors in Hotel Neo Cirebon by ASTON
5
Another facilities in Hotel Neo Cirebon by ASTON
Cable TV, Desk, Hairdryer, In-room safe, Minibar

Frequently asked question in Hotel Neo Cirebon by ASTON

What are available facilities at Hotel Neo Cirebon by ASTON?
There are top facilites at Hotel Neo Cirebon by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo Cirebon by ASTON?
The standard check-in time at Hotel Neo Cirebon by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Neo Cirebon by ASTON provide breakfast?
Yes, Hotel Neo Cirebon by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Neo Cirebon by ASTON have?
Hotel Neo Cirebon by ASTON is a 3.0-star hotel.
How many floors does Hotel Neo Cirebon by ASTON have?
Hotel Neo Cirebon by ASTON has 5 floors.
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More Reviews from Other Guests in Hotel Neo Cirebon by ASTON

Overall Ratings & Reviews Hotel Neo Cirebon by ASTON

Traveloka (7,276)
Other sources (52)
8.5
Very Good
From 7,276 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.5

Service and Facilites

8.6

People often mention about Hotel Neo Cirebon by ASTON
All
Staff Friendliness (114)
Bedroom (110)
Ambiance (97)
Bathroom (92)
Taste (83)
Distance to City Center (80)
Room Space (79)
Hotel Area (76)
Accessibility (75)
Check-in/out Time (68)
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Traveler Reviews Hotel Neo Cirebon by ASTON

Number of reviews per page
20
40
Customer reviews
Alfianto A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
Friendly staff Cold AC Good cleanliness
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M***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly... Check in was fast... Given a room as requested... Recommended
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Accommodation's Reply
20 Nov 2025
Dear M*n, Warmest regards, Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for your kind review and compliments. We truly appreciate your positive experience, especially the friendliness of our staff and the comfort of our rooms. This feedback means a lot to our team spirit and thank you for recommending us. We look forward to welcoming you back again! Stay healthy and see you soon. Richard Sembiring (General Manager)
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Aris
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable hotel, strategically located near the city, clean rooms
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Accommodation's Reply
17 Nov 2025
Dear Mr. Aris, Warmest regards, Hotel Neo Cirebon We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to share your review of your stay at Hotel Neo Cirebon. We are very happy to read your review of our comfort, excellent location and cleanliness of our room. Your experience means a lot to us and we hope that we will continue to provide the best. We look forward to welcoming you, Mr. Aris, to Hotel Neo Cirebon. Best regards, Richard Sembiring (General Manager)
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Lia M. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good room facilities and varied breakfast options.👍
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Accommodation's Reply
12 Nov 2025
Dear Ms. Lia, Best regards, Neo Cirebon Hotel. We would like to thank you for choosing Neo Cirebon and appreciate your time and positive comments. We are delighted to hear that you were satisfied with our room amenities and breakfast. Our team is committed to providing the best possible experience and your comments are an encouragement to all of us. Thank you again and we look forward to welcoming you back in the future. Stay healthy and see you soon. Richard Sembiring (General Manager)
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S***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
For comfort, the location is very strategic, very close to the city center, the staff is friendly, parking is quite good even though it uses free valet, only for the AC, please improve it so that visitors are comfortable with one room and do not have to move rooms again to get a cool room.
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Accommodation's Reply
12 Nov 2025
Dear Madam S*t, Hotel Neo Cirebon would like to express our sincere gratitude for choosing to stay with us and for taking the time and attention to share your experience. We are very grateful for your positive experience with our location, the friendliness of our staff and our free valet parking. These kind words are a great encouragement for our team to continue to provide the best service. On the other hand, we are very sorry to hear that there was a problem with the air conditioning in your room, forcing you to move rooms. We apologize for the inconvenience caused. This feedback is very valuable to us and we have immediately followed up with our technical team to thoroughly inspect and repair the air conditioning system in your room. We are committed to continuously improving the quality of our services and facilities. We hope that this incident did not affect your overall impression. We look forward to welcoming you back to Hotel Neo Cirebon in the future and to providing you with an even better stay experience. Thank you once again for your trust and valuable feedback. Sincerely, Richard Sembiring (General Manager)
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and helpful during the check-in process, highly recommend staying here.
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Accommodation's Reply
12 Nov 2025
Dear D*a, Hotel Neo Cirebon would like to express our sincere gratitude for choosing Neo Cirebon and for your excellent review and recommendation. We are delighted to know that your check-in experience was smooth, thanks to our friendly and helpful staff. We strive to make every guest feel welcome from the moment they arrive. Your feedback is proof that our efforts have been successful, and we will share it with the entire team as encouragement. We look forward to welcoming you back on your next visit to Cirebon. Stay healthy and see you soon. Richard Sembiring (General Manager)
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S***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 week(s) ago
The housekeeping staff tried to enter the room, even though there were already guests in the room, using unreasonable reasons such as preparing towels, even though there had been no such incidents during my previous stay. I was a bit disappointed with the service.
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Accommodation's Reply
12 Nov 2025
Dear S*t, Warmest regards, Hotel Neo Cirebon First of all, I would like to thank you for choosing Hotel Neo Cirebon and for being one of our loyal guests. I am writing this with great concern after reading your review. Thank you for sharing your experience. I sincerely apologize for the incident you encountered with our housekeeping staff. The act of our staff trying to enter your room without any reason, especially when there are people staying, is negligent and does not match our service standards. I understand your disappointment, especially when you have received good service before. This incident has become a great concern for us. We will be conducting further training for our housekeeping team on guest room visitation procedures to prevent such incidents from happening again in the future. Your feedback is very valuable for our continuous improvement. We hope that you will continue to give us the opportunity to build trust and demonstrate true hospitality on your next visit to Hotel Neo Cirebon. Stay healthy and see you again soon. Richard Sembiring (General Manager)
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ratu i. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A comfortable 3-star hotel, close to everything, clean, and highly recommended. I think if I go to Cirebon again, I'll definitely stay at Neo.
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Accommodation's Reply
06 Nov 2025
Dear Her Majesty the Queen, Sending warm wishes to Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for your review and recommendation. Your comments that our hotel is “convenient, close to everything, clean and highly recommended” are a real encouragement to all our staff to continue to give their best. We are very grateful that you chose Neo as your first choice. We all look forward to welcoming you back to Hotel Neo Cirebon. Stay healthy and see you soon. Richard Sembiring (General Manager)
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Budiharti
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
30 Oct 2025
Dear Mr. Budierti, Greetings from Neo Cirebon Hotel. We would like to thank you for choosing Neo Cirebon and for your warm comments. We are very grateful and pleased that our staffs are friendly and helpful. Compliments like these are a great motivation for us to continue to deliver the best. Thank you for choosing to stay with us. We sincerely hope to welcome you back to Neo Cirebon Hotel in the future. Best regards, Richard Sembiring (General Manager)
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L***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Not staying here anymore, thank you😊
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Accommodation's Reply
30 Oct 2025
Dear Mr. L*n, Warm greetings from Neo Cirebon Hotel. On behalf of the entire Neo Cirebon team, I would like to thank you for choosing Neo Cirebon and for taking the time to write us a review. We appreciate your feedback and we accept it humbly. Such feedback is a valuable reminder for us to continuously review and improve. We sincerely apologize for your stay not meeting your expectations. Although you have decided not to return, we are still grateful for the opportunity you gave us. Your prayers and support mean a lot to us. We wish you good health and happiness always, and we hope that one day we will be entrusted with your trust again to provide you with an even better experience. Stay healthy and see you soon. Richard Sembiring (General Manager)
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The ambiance of the hotel was beautiful, with soothing décor, pleasant lighting, and a peaceful atmosphere that made me feel instantly comfortable.
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Accommodation's Reply
29 Oct 2025
Dear Mr./Ms. R***a, Warmest greetings from Hotel Neo Cirebon. Thank you so much for choosing Neo Cirebon and for taking the time to share your lovely comments with us. We are absolutely delighted to read that you found our hotel's ambiance beautiful and that the soothing décor, pleasant lighting, and peaceful atmosphere made you feel instantly comfortable. Creating a welcoming and comfortable environment for our guests is at the heart of what we do, and your words are a wonderful encouragement to our entire team. We truly appreciate your kind words and look forward to the pleasure of welcoming you back for another comfortable and peaceful stay. Warm regards, Richard Sembiring (General Manager)
G***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff was very good, friendly, and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff was very friendly and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very comfortable, only the car parking is not very comfortable
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Accommodation's Reply
14 Oct 2025
Dear A*s, Hotel Neo Cirebon, Warmest regards, We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to write a review of your stay. We are delighted that you were satisfied with our service and that it met your expectations. Positive comments like these are a great motivation for us to continue to maintain and improve the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon for your next stay. Sincerely, Richard Sembiring (General Manager)
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
location near the station, close to everywhere, rooms according to price
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Accommodation's Reply
14 Oct 2025
Dear Mr. H*a, On behalf of Hotel Neo Cirebon, we would like to extend our heartfelt best wishes to you. Thank you for choosing Hotel Neo Cirebon and we hope you enjoyed your precious stay with us. We are very glad that you were satisfied with our service and that it met your expectations. These positive comments are an important motivation for us to maintain and continuously improve the quality of our services. We hope that you will return to use our services again on your next visit to Hotel Neo Cirebon. Thank you, Richard Sembiling (General Manager)
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Sutopoh
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It was a great stay here, the staff were friendly, the room was clean.
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Accommodation's Reply
09 Oct 2025
Dear Mr. Sutopoh, Warm greetings from Hotel Neo Cirebon. Thank you for choosing Neo Cirebon and for taking the time to share your experience at Hotel Neo Cirebon. We are delighted to hear that you enjoyed our friendly service and clean rooms. This is a great encouragement for our team to continue maintaining and improving our standards. We all look forward to welcoming you back for an even better stay. Stay healthy and see you again soon, Richard Sembiring. (General Manager)
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G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff was very kind, so was the hospitality.
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Accommodation's Reply
09 Oct 2025
Dear Mr/s. G***l, Warmest greetings from Hotel Neo Cirebon, On behalf of the entire team at Hotel Neo Cirebon, I would like to express our sincere gratitude for choosing Neo Cirebon and also for your kind feedback. Reading that you found our staff to be very kind and hospitable has truly made our day. We constantly strive to provide genuine and warm service to all our guests, and your words confirm we are on the right track. I will be sure to share your compliments with the team. Thank you once again. We hope to have the pleasure of serving you again soon. Sincerely, Richard Sembiring (General Manager)
Lahonta F.
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 10 week(s) ago
The pillow is comfortable..just one..
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Accommodation's Reply
30 Sep 2025
Dear Mr. F. Lahonta, Warm greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and for taking the time to share your experience during your stay. We greatly appreciate your compliments about the comfort of our pillows. On the other hand, we would also like to inform you that each room is provided with 2 pillows that are larger than normal pillows. And if guests need additional pillows, we will also lend them for free (while supplies last). We are very much looking forward to welcoming you back to Hotel Neo Cirebon for an even better stay. Sincerely, Richard Sembiring. (General Manager)
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Q***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the food is quite varied.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. Q*m, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to know that you were satisfied with the variety of food and service we provide, which met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Sincerely, Richard Sembiring. (General Manager)
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W***h
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the room request is according to the request, the hotel is clean.
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Accommodation's Reply
26 Sep 2025
Dear Mr./Ms. W*h, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to know that you found our hotel clean, that your requests were met, and that our service met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Warm regards, Richard Sembiring. (General Manager)
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Neo Cirebon by ASTON

Traveloka (7,276)
Other sources (52)
8.5
Very Good
From 7,276 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.5

Service and Facilites

8.6

People often mention about Hotel Neo Cirebon by ASTON
All
Staff Friendliness (114)
Bedroom (110)
Ambiance (97)
Bathroom (92)
Taste (83)
Distance to City Center (80)
Room Space (79)
Hotel Area (76)
Accessibility (75)
Check-in/out Time (68)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Neo Cirebon by ASTON

Number of reviews per page
20
40
Customer reviews
Alfianto A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
Friendly staff Cold AC Good cleanliness
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M***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly... Check in was fast... Given a room as requested... Recommended
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Accommodation's Reply
20 Nov 2025
Dear M*n, Warmest regards, Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for your kind review and compliments. We truly appreciate your positive experience, especially the friendliness of our staff and the comfort of our rooms. This feedback means a lot to our team spirit and thank you for recommending us. We look forward to welcoming you back again! Stay healthy and see you soon. Richard Sembiring (General Manager)
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Aris
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable hotel, strategically located near the city, clean rooms
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Accommodation's Reply
17 Nov 2025
Dear Mr. Aris, Warmest regards, Hotel Neo Cirebon We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to share your review of your stay at Hotel Neo Cirebon. We are very happy to read your review of our comfort, excellent location and cleanliness of our room. Your experience means a lot to us and we hope that we will continue to provide the best. We look forward to welcoming you, Mr. Aris, to Hotel Neo Cirebon. Best regards, Richard Sembiring (General Manager)
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Lia M. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good room facilities and varied breakfast options.👍
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Accommodation's Reply
12 Nov 2025
Dear Ms. Lia, Best regards, Neo Cirebon Hotel. We would like to thank you for choosing Neo Cirebon and appreciate your time and positive comments. We are delighted to hear that you were satisfied with our room amenities and breakfast. Our team is committed to providing the best possible experience and your comments are an encouragement to all of us. Thank you again and we look forward to welcoming you back in the future. Stay healthy and see you soon. Richard Sembiring (General Manager)
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S***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
For comfort, the location is very strategic, very close to the city center, the staff is friendly, parking is quite good even though it uses free valet, only for the AC, please improve it so that visitors are comfortable with one room and do not have to move rooms again to get a cool room.
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Accommodation's Reply
12 Nov 2025
Dear Madam S*t, Hotel Neo Cirebon would like to express our sincere gratitude for choosing to stay with us and for taking the time and attention to share your experience. We are very grateful for your positive experience with our location, the friendliness of our staff and our free valet parking. These kind words are a great encouragement for our team to continue to provide the best service. On the other hand, we are very sorry to hear that there was a problem with the air conditioning in your room, forcing you to move rooms. We apologize for the inconvenience caused. This feedback is very valuable to us and we have immediately followed up with our technical team to thoroughly inspect and repair the air conditioning system in your room. We are committed to continuously improving the quality of our services and facilities. We hope that this incident did not affect your overall impression. We look forward to welcoming you back to Hotel Neo Cirebon in the future and to providing you with an even better stay experience. Thank you once again for your trust and valuable feedback. Sincerely, Richard Sembiring (General Manager)
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and helpful during the check-in process, highly recommend staying here.
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Accommodation's Reply
12 Nov 2025
Dear D*a, Hotel Neo Cirebon would like to express our sincere gratitude for choosing Neo Cirebon and for your excellent review and recommendation. We are delighted to know that your check-in experience was smooth, thanks to our friendly and helpful staff. We strive to make every guest feel welcome from the moment they arrive. Your feedback is proof that our efforts have been successful, and we will share it with the entire team as encouragement. We look forward to welcoming you back on your next visit to Cirebon. Stay healthy and see you soon. Richard Sembiring (General Manager)
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S***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 week(s) ago
The housekeeping staff tried to enter the room, even though there were already guests in the room, using unreasonable reasons such as preparing towels, even though there had been no such incidents during my previous stay. I was a bit disappointed with the service.
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Accommodation's Reply
12 Nov 2025
Dear S*t, Warmest regards, Hotel Neo Cirebon First of all, I would like to thank you for choosing Hotel Neo Cirebon and for being one of our loyal guests. I am writing this with great concern after reading your review. Thank you for sharing your experience. I sincerely apologize for the incident you encountered with our housekeeping staff. The act of our staff trying to enter your room without any reason, especially when there are people staying, is negligent and does not match our service standards. I understand your disappointment, especially when you have received good service before. This incident has become a great concern for us. We will be conducting further training for our housekeeping team on guest room visitation procedures to prevent such incidents from happening again in the future. Your feedback is very valuable for our continuous improvement. We hope that you will continue to give us the opportunity to build trust and demonstrate true hospitality on your next visit to Hotel Neo Cirebon. Stay healthy and see you again soon. Richard Sembiring (General Manager)
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ratu i. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A comfortable 3-star hotel, close to everything, clean, and highly recommended. I think if I go to Cirebon again, I'll definitely stay at Neo.
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Accommodation's Reply
06 Nov 2025
Dear Her Majesty the Queen, Sending warm wishes to Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for your review and recommendation. Your comments that our hotel is “convenient, close to everything, clean and highly recommended” are a real encouragement to all our staff to continue to give their best. We are very grateful that you chose Neo as your first choice. We all look forward to welcoming you back to Hotel Neo Cirebon. Stay healthy and see you soon. Richard Sembiring (General Manager)
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Budiharti
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
30 Oct 2025
Dear Mr. Budierti, Greetings from Neo Cirebon Hotel. We would like to thank you for choosing Neo Cirebon and for your warm comments. We are very grateful and pleased that our staffs are friendly and helpful. Compliments like these are a great motivation for us to continue to deliver the best. Thank you for choosing to stay with us. We sincerely hope to welcome you back to Neo Cirebon Hotel in the future. Best regards, Richard Sembiring (General Manager)
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L***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Not staying here anymore, thank you😊
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Accommodation's Reply
30 Oct 2025
Dear Mr. L*n, Warm greetings from Neo Cirebon Hotel. On behalf of the entire Neo Cirebon team, I would like to thank you for choosing Neo Cirebon and for taking the time to write us a review. We appreciate your feedback and we accept it humbly. Such feedback is a valuable reminder for us to continuously review and improve. We sincerely apologize for your stay not meeting your expectations. Although you have decided not to return, we are still grateful for the opportunity you gave us. Your prayers and support mean a lot to us. We wish you good health and happiness always, and we hope that one day we will be entrusted with your trust again to provide you with an even better experience. Stay healthy and see you soon. Richard Sembiring (General Manager)
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The ambiance of the hotel was beautiful, with soothing décor, pleasant lighting, and a peaceful atmosphere that made me feel instantly comfortable.
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Accommodation's Reply
29 Oct 2025
Dear Mr./Ms. R***a, Warmest greetings from Hotel Neo Cirebon. Thank you so much for choosing Neo Cirebon and for taking the time to share your lovely comments with us. We are absolutely delighted to read that you found our hotel's ambiance beautiful and that the soothing décor, pleasant lighting, and peaceful atmosphere made you feel instantly comfortable. Creating a welcoming and comfortable environment for our guests is at the heart of what we do, and your words are a wonderful encouragement to our entire team. We truly appreciate your kind words and look forward to the pleasure of welcoming you back for another comfortable and peaceful stay. Warm regards, Richard Sembiring (General Manager)
G***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff was very good, friendly, and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff was very friendly and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very comfortable, only the car parking is not very comfortable
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Accommodation's Reply
14 Oct 2025
Dear A*s, Hotel Neo Cirebon, Warmest regards, We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to write a review of your stay. We are delighted that you were satisfied with our service and that it met your expectations. Positive comments like these are a great motivation for us to continue to maintain and improve the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon for your next stay. Sincerely, Richard Sembiring (General Manager)
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
location near the station, close to everywhere, rooms according to price
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Accommodation's Reply
14 Oct 2025
Dear Mr. H*a, On behalf of Hotel Neo Cirebon, we would like to extend our heartfelt best wishes to you. Thank you for choosing Hotel Neo Cirebon and we hope you enjoyed your precious stay with us. We are very glad that you were satisfied with our service and that it met your expectations. These positive comments are an important motivation for us to maintain and continuously improve the quality of our services. We hope that you will return to use our services again on your next visit to Hotel Neo Cirebon. Thank you, Richard Sembiling (General Manager)
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Sutopoh
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It was a great stay here, the staff were friendly, the room was clean.
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Accommodation's Reply
09 Oct 2025
Dear Mr. Sutopoh, Warm greetings from Hotel Neo Cirebon. Thank you for choosing Neo Cirebon and for taking the time to share your experience at Hotel Neo Cirebon. We are delighted to hear that you enjoyed our friendly service and clean rooms. This is a great encouragement for our team to continue maintaining and improving our standards. We all look forward to welcoming you back for an even better stay. Stay healthy and see you again soon, Richard Sembiring. (General Manager)
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G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff was very kind, so was the hospitality.
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Accommodation's Reply
09 Oct 2025
Dear Mr/s. G***l, Warmest greetings from Hotel Neo Cirebon, On behalf of the entire team at Hotel Neo Cirebon, I would like to express our sincere gratitude for choosing Neo Cirebon and also for your kind feedback. Reading that you found our staff to be very kind and hospitable has truly made our day. We constantly strive to provide genuine and warm service to all our guests, and your words confirm we are on the right track. I will be sure to share your compliments with the team. Thank you once again. We hope to have the pleasure of serving you again soon. Sincerely, Richard Sembiring (General Manager)
Lahonta F.
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 10 week(s) ago
The pillow is comfortable..just one..
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Accommodation's Reply
30 Sep 2025
Dear Mr. F. Lahonta, Warm greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and for taking the time to share your experience during your stay. We greatly appreciate your compliments about the comfort of our pillows. On the other hand, we would also like to inform you that each room is provided with 2 pillows that are larger than normal pillows. And if guests need additional pillows, we will also lend them for free (while supplies last). We are very much looking forward to welcoming you back to Hotel Neo Cirebon for an even better stay. Sincerely, Richard Sembiring. (General Manager)
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Q***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the food is quite varied.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. Q*m, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to know that you were satisfied with the variety of food and service we provide, which met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Sincerely, Richard Sembiring. (General Manager)
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W***h
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the room request is according to the request, the hotel is clean.
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Accommodation's Reply
26 Sep 2025
Dear Mr./Ms. W*h, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to know that you found our hotel clean, that your requests were met, and that our service met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Warm regards, Richard Sembiring. (General Manager)
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