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  6. Hotel in Keraton at The Plaza, The Unbound Collection by Hyatt
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Keraton at The Plaza, The Unbound Collection by Hyatt

Hotels
9.2
/10
Exceptional
140 reviews

What Guests Say About Their Stay

Ghania T. M.
10.0
/ 10
Nice hotel to stay with. Friendly and considerate staff, clean and sophisticated room, as well as well-made foods to satisfy our cravings.
Theresia Olianawati
10.0
/ 10
Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Maria
10.0
/ 10
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Manny
10.0
/ 10
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
In the Area
See Map
Jl MH Thamrin Kav 15, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10350

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Keraton at The Plaza, The Unbound Collection by Hyatt is a hotel in a good neighborhood, which is located at Thamrin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
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What's around Keraton at The Plaza, The Unbound Collection by Hyatt

Jl MH Thamrin Kav 15, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10350
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Discover More About Keraton at The Plaza, The Unbound Collection by Hyatt

Location


Keraton at The Plaza, The Unbound Collection by Hyatt is a hotel in a good neighborhood, which is located at Thamrin.

About Keraton at The Plaza, The Unbound Collection by Hyatt

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Keraton at The Plaza, The Unbound Collection by Hyatt exclusively for you.

Keraton at The Plaza, The Unbound Collection by Hyatt is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Keraton at The Plaza, The Unbound Collection by Hyatt.

All facilities in Keraton at The Plaza, The Unbound Collection by Hyatt

Others Keraton at The Plaza, The Unbound Collection by Hyatt
Others

Hotel Services

  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Laundry service
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Coffee shop
  • Elevator

Things to Do

  • Shops
  • Outdoor pool
  • Shops

Sports and Recreations

  • Fitness center
  • Outdoor tennis court
  • Tennis court

Food and Drinks

  • Bar
  • Breakfast

General

  • Parking
  • Smoking area

Nearby Facilities

  • Grocery
  • ATM/Banking

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Keraton at The Plaza, The Unbound Collection by Hyatt

Important Note
  • Fee for cooked-to-order breakfast: approximately IDR 826500 for adults and IDR 550000 for children
  • Airport shuttle fee: IDR 750200 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 750200 (one-way), (up to 13 years old)
  • Rollaway bed fee: IDR 1000000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 1000000 per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 17

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Keraton at The Plaza, The Unbound Collection by Hyatt
137
Number of floors in Keraton at The Plaza, The Unbound Collection by Hyatt
51
Another facilities in Keraton at The Plaza, The Unbound Collection by Hyatt
Porter, Multilingual staff, 24-hour Receptionist, Laundry service, Concierge

Frequently asked question in Keraton at The Plaza, The Unbound Collection by Hyatt

What are available facilities at Keraton at The Plaza, The Unbound Collection by Hyatt?
There are top facilites at Keraton at The Plaza, The Unbound Collection by Hyatt such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Keraton at The Plaza, The Unbound Collection by Hyatt?
The standard check-in time at Keraton at The Plaza, The Unbound Collection by Hyatt is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Keraton at The Plaza, The Unbound Collection by Hyatt provide breakfast?
Yes, Keraton at The Plaza, The Unbound Collection by Hyatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Keraton at The Plaza, The Unbound Collection by Hyatt have?
Keraton at The Plaza, The Unbound Collection by Hyatt is a 5.0-star hotel.
How many floors does Keraton at The Plaza, The Unbound Collection by Hyatt have?
Keraton at The Plaza, The Unbound Collection by Hyatt has 51 floors.
See All

More Reviews from Other Guests in Keraton at The Plaza, The Unbound Collection by Hyatt

Overall Ratings & Reviews Keraton at The Plaza, The Unbound Collection by Hyatt

Traveloka (18)
Other sources (122)
9.2
Exceptional
From 122 reviews
Cleanliness

9.4

Room Comfort

9.6

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Keraton at The Plaza, The Unbound Collection by Hyatt

Number of reviews per page
20
40
Top reviews
Jin Dao
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great place
Theresia Olianawati
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 302 week(s) ago

Hotels.com verified review

Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Maria
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Minas
8.0
/10
Reviewed 309 week(s) ago

Hotels.com verified review

The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Read More
James
6.0
/10
Reviewed 313 week(s) ago

Hotels.com verified review

First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
Read More
BKA
icon-Business Family
Business Family
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Manny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Parwanto
10.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

Amazing Hotel
Verified traveler
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

Wonderful
Katharine
10.0
/10
Reviewed 345 week(s) ago

Hotels.com verified review

The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Juta
10.0
/10
Reviewed 359 week(s) ago

Hotels.com verified review

I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Read More
Ben
10.0
/10
Reviewed 362 week(s) ago

Expedia Group verified review

Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Alexandre
8.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel. Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Abd
10.0
/10
Reviewed 370 week(s) ago

Expedia Group verified review

Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.
Cilfia
10.0
/10
Reviewed 371 week(s) ago

Expedia Group verified review

Good and nice,but please offer for free park.cause someday the server take a tip for park and its not valley parking
Swink
8.0
/10
Reviewed 371 week(s) ago

Expedia Group verified review

Nice trip overall, however was served breakfast in-room with a broken glass
peter
10.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

On my last stay for six nights, I found, once again, that the Keraton is my favourite hotel. As the staff in the restaurant became aware of my tastes, they started making suggestions, and making food for me, fish the way I like it, and other things too. I really felt welcomed. And of course the rooms are amazing. I am a business traveller, and stay at hotels all over the world. This one truly stands out.
Read More
Syafiq
10.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

Nice hotel connected to Plaza Indonesia. Staff are well trained. Room a bit dated in need of new wall paper. Wonderful breakfast.
Verified traveler
2.0
/10
Reviewed 378 week(s) ago

Expedia Group verified review

Service here is at best, 3.5 stars. They need IMPROVEMENT. I really wanted to like this hotel, because the suite was very well appointed, spacious and high ceilings. But however, from the time I stepped into the room, everything went downhill. There was a very strong smell in the room, like burnt rubber or some strong burning smell. It was so overwhelming that I felt nauseous and headache. They brought an air purifier but it barely helped! The housekeeping said he couldn’t smell anything and that it was “normal”! It was so bad, couldn’t sleep or even stand to be in the living room to enjoy TV. Then, tried to take a bath. But it was leaking water all over the floor! Housekeeping and maintenance came to fix it, and they mopped the floor with a smelly mop, left the bathroom smelling horrible! I do not think I’ll return.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Keraton at The Plaza, The Unbound Collection by Hyatt

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Keraton at The Plaza, The Unbound Collection by Hyatt

Traveloka (18)
Other sources (122)
9.2
Exceptional
From 122 reviews
Cleanliness

9.4

Room Comfort

9.6

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Keraton at The Plaza, The Unbound Collection by Hyatt

Number of reviews per page
20
40
Top reviews
Jin Dao
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great place
Theresia Olianawati
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 302 week(s) ago

Hotels.com verified review

Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Maria
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Minas
8.0
/10
Reviewed 309 week(s) ago

Hotels.com verified review

The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Read More
James
6.0
/10
Reviewed 313 week(s) ago

Hotels.com verified review

First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
Read More
BKA
icon-Business Family
Business Family
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Manny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Parwanto
10.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

Amazing Hotel
Verified traveler
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

Wonderful
Katharine
10.0
/10
Reviewed 345 week(s) ago

Hotels.com verified review

The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Juta
10.0
/10
Reviewed 359 week(s) ago

Hotels.com verified review

I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Read More
Ben
10.0
/10
Reviewed 362 week(s) ago

Expedia Group verified review

Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Alexandre
8.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel. Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Abd
10.0
/10
Reviewed 370 week(s) ago

Expedia Group verified review

Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.
Cilfia
10.0
/10
Reviewed 371 week(s) ago

Expedia Group verified review

Good and nice,but please offer for free park.cause someday the server take a tip for park and its not valley parking
Swink
8.0
/10
Reviewed 371 week(s) ago

Expedia Group verified review

Nice trip overall, however was served breakfast in-room with a broken glass
peter
10.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

On my last stay for six nights, I found, once again, that the Keraton is my favourite hotel. As the staff in the restaurant became aware of my tastes, they started making suggestions, and making food for me, fish the way I like it, and other things too. I really felt welcomed. And of course the rooms are amazing. I am a business traveller, and stay at hotels all over the world. This one truly stands out.
Read More
Syafiq
10.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

Nice hotel connected to Plaza Indonesia. Staff are well trained. Room a bit dated in need of new wall paper. Wonderful breakfast.
Verified traveler
2.0
/10
Reviewed 378 week(s) ago

Expedia Group verified review

Service here is at best, 3.5 stars. They need IMPROVEMENT. I really wanted to like this hotel, because the suite was very well appointed, spacious and high ceilings. But however, from the time I stepped into the room, everything went downhill. There was a very strong smell in the room, like burnt rubber or some strong burning smell. It was so overwhelming that I felt nauseous and headache. They brought an air purifier but it barely helped! The housekeeping said he couldn’t smell anything and that it was “normal”! It was so bad, couldn’t sleep or even stand to be in the living room to enjoy TV. Then, tried to take a bath. But it was leaking water all over the floor! Housekeeping and maintenance came to fix it, and they mopped the floor with a smelly mop, left the bathroom smelling horrible! I do not think I’ll return.
Read More
Number of reviews per page
20
40