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Pullman Ciawi Vimala Hills Resort Spa & Convention

Hotels
8.7
/10
Very Good
4,199 reviews

What Guests Say About Their Stay

Room Space (235)
Ambiance (215)
Staff Friendliness (210)
Family Friendly (209)
Hariman Z.
9.7
/ 10
Staff very friendly, the room and surroundings are very clean and modern. The vibes are so beautiful, calm, and nature. Highly recommended.
A***n
10.0
/ 10
This is my second time here and I always get the best and most impressive service.
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Z***a
9.7
/ 10
It was a very pleasant experience staying at Pullman Ciawi. I didn't expect the room to be upgraded for free, and it was even more comfortable and enjoyable. The facilities for children are very diverse, so the kids felt at home and didn't get bored. The food at the restaurant was varied and delicious. We got a free photo with the photographer, which was fun and gave us a souvenir photo. Thank you to the GRO staff, Ms. Jessica, Ms. Inayah, Mr. Putra, the photo service staff, the receptionist, and the staff in the children's playroom. Overall, a stay here is highly recommended!
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R***a
10.0
/ 10
Perfect stay for families, it's very kid friendly and they even upgraded our room to a suite for our son’s birthday. Highly recommended!
Sheila
10.0
/ 10
The service was excellent. As soon as we arrived, Ms. Jessica helped us check in quickly. She explained everything well and was very friendly. The hotel was also very nice, clean, and had excellent facilities. It's perfect for a family vacation with children. Thank you for a wonderful stay.
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In the Area
See Map
Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, Megamendung, Puncak, Jawa Barat, Indonesia, 16770

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Pullman Ciawi Vimala Hills Resort Spa & Convention is a hotel in a good neighborhood, which is located at Megamendung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, Megamendung, Puncak, Jawa Barat, Indonesia, 16770
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Lobby Pullman Ciawi Vimala Hills Resort Spa & Convention
Lobby 2 Pullman Ciawi Vimala Hills Resort Spa & Convention

Discover More About Pullman Ciawi Vimala Hills Resort Spa & Convention

Location


Pullman Ciawi Vimala Hills seamlessly combines luxury with nature. Situated a mere 64 km from Jakarta, and a quick 30-minute drive from Bogor. Convenient escape for travelers flying into Soekarno-Hatta Airport, one-hour drive along the Cinere-Serpong

About Pullman Ciawi Vimala Hills Resort Spa & Convention


Nestled in the serene beauty of Puncak, Bogor, the Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. Seamlessly integrated with the Vimala Hills Villa & Resort, this premium destination offers 227 opulent rooms & villas designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference

Escape the urban chaos at the exquisite 5-star Pullman Ciawi Vimala Hills in West Java, a premier destination for leisure and relaxation. Conveniently hotel located near Jakarta, Bogor, and Puncak, this retreat is surrounded by natural beauty. Forget about the need for an executive lounge as the resort provides many exclusive spots and venues, ensuring a private and premium experience. Close to popular attractions offering tranquility and excitement.

All facilities in Pullman Ciawi Vimala Hills Resort Spa & Convention

Bar, Cafe and Lounge Pullman Ciawi Vimala Hills Resort Spa & Convention
Bar, Cafe and Lounge
Swimming Pool Pullman Ciawi Vimala Hills Resort Spa & Convention
Swimming Pool
Entertainment Facility Pullman Ciawi Vimala Hills Resort Spa & Convention
Entertainment Facility
Fitness Center Pullman Ciawi Vimala Hills Resort Spa & Convention
Fitness Center
Functional Hall Pullman Ciawi Vimala Hills Resort Spa & Convention
Functional Hall

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Pullman Ciawi Vimala Hills Resort Spa & Convention

Important Note

Accommodation charges IDR 355,000/adult guest and 177,500/kid guest for extra breakfast.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Pullman Ciawi Vimala Hills Resort Spa & Convention
4
Another facilities in Pullman Ciawi Vimala Hills Resort Spa & Convention
Concierge, Express check-out, 24-hour Receptionist, Outdoor pool, Children play area

Frequently asked question in Pullman Ciawi Vimala Hills Resort Spa & Convention

What are available facilities at Pullman Ciawi Vimala Hills Resort Spa & Convention?
There are top facilites at Pullman Ciawi Vimala Hills Resort Spa & Convention such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pullman Ciawi Vimala Hills Resort Spa & Convention?
The standard check-in time at Pullman Ciawi Vimala Hills Resort Spa & Convention is starting from From 15:00 while the latest check-out time is at Before 12:00
How many stars does Pullman Ciawi Vimala Hills Resort Spa & Convention have?
Pullman Ciawi Vimala Hills Resort Spa & Convention is a 5.0-star hotel.
How many floors does Pullman Ciawi Vimala Hills Resort Spa & Convention have?
Pullman Ciawi Vimala Hills Resort Spa & Convention has 4 floors.
Is there parking at Pullman Ciawi Vimala Hills Resort Spa & Convention?
Yes, Pullman Ciawi Vimala Hills Resort Spa & Convention provides a car park. Please contact the property directly for more details.
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More Reviews from Other Guests in Pullman Ciawi Vimala Hills Resort Spa & Convention

8.8
Very Good
From 4,085 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.9

Location

9.1

Service and Facilites

9.0

People often mention about Pullman Ciawi Vimala Hills Resort Spa & Convention
All
Room Space (206)
Ambiance (190)
Family Friendly (188)
Staff Friendliness (186)
Bedroom (180)
Hotel Area (179)
Bathroom (167)
Activity Option (158)
Accessibility (154)
Taste (148)
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Most Recent
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Traveler Reviews Pullman Ciawi Vimala Hills Resort Spa & Convention

Number of reviews per page
20
40
Customer reviews
Profile Picture
Indah W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 hour(s) ago
Amalia and her son were very helpful to me in a friendly manner.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Great atmosphere, happy family, great service.
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Rifky i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
It was very pleasant and I would like to come back soon, this hotel is much better than other 5 star hotels around Puncak Bogor
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Very nice hotel for family staycation. Breakfast is very good for the taste and variety of foods. Excellent hotel and staff.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
The hotel is great and has many amenities. I also got a free upgrade to a suite. Thank you to the Pullman Ciawi staff.
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Maria N. P. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I was very satisfied with my staycation here, everyone was friendly, and the response was fast, hopefully I'll come back soon.
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Hariman Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Staff very friendly, the room and surroundings are very clean and modern. The vibes are so beautiful, calm, and nature. Highly recommended.
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
staff hotel ramah, superb services !
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
We’re having a good moment here. Also my kid enjoying his time. Cleanliness and tidiness are remarkable. Keep up the good service, Thank you 🙏🏻
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very satisfied. This is my second stay, and the service is even better. I'll definitely be back with my family.
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Accommodation's Reply
01 Dec 2025
Dear Our Valued Guest, Thank you for your wonderful feedback on your recent visit at Pullman Ciawi Vimala Hills. We are thrilled to hear that you were very satisfied with your stay and noticed improvements in our service since your last visit. It is always a pleasure to welcome returning guests, and we look forward to having you and your family stay with us again. Warm regards, Yosua Siregar Guest Experience Manager
A***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The scenery was beautiful, have lots of activities
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Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you for sharing your feedback on your recent visit at Pullman Ciawi Vimala Hills. We’re delighted to hear that you enjoyed the beautiful scenery and the variety of activities available. We look forward to welcoming you back for another memorable stay! Warm regards, Yosua Siregar Guest Experience Manager
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second time here and I always get the best and most impressive service.
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Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you so much for your continued trust in us! We’re thrilled to hear that, for the second time, you experienced our best and most memorable service. Your kind words mean a lot to our team, and we look forward to welcoming you back for many more exceptional stays at Pullman Ciawi Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager
Z***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It was a very pleasant experience staying at Pullman Ciawi. I didn't expect the room to be upgraded for free, and it was even more comfortable and enjoyable. The facilities for children are very diverse, so the kids felt at home and didn't get bored. The food at the restaurant was varied and delicious. We got a free photo with the photographer, which was fun and gave us a souvenir photo. Thank you to the GRO staff, Ms. Jessica, Ms. Inayah, Mr. Putra, the photo service staff, the receptionist, and the staff in the children's playroom. Overall, a stay here is highly recommended!
Read More
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Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you very much for your wonderful review of the Pullman Siewii Vimala Hill Resort, Spa & Convention Centre. We are delighted to hear that you and your family enjoyed your stay at Pullman Siewii. We are delighted to hear that the refurbished rooms made your stay more comfortable and enjoyable, and that the kid-friendly amenities kept your little ones entertained. We are also delighted to hear that you enjoyed the food at our restaurant and that you enjoyed the souvenir photos. We also particularly appreciate your kind words about our team, including Jessica, Inayah Putra, the photographer, the receptionists, and the kids’ room team. They will all be delighted to know that your dedication made your experience so memorable. Thank you for recommending us, and we look forward to welcoming you back for an equally enjoyable experience! Sincerely, Joshua Siregar, Guest Experience Manager
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Y***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All hotel staff are friendly during check in & check out
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Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you very much for your feedback! We’re delighted to hear that all our staff were friendly and made your check-in and check-out process smooth. We truly appreciate your comments and look forward to welcoming you back to Pullman for another enjoyable stay! Warm regards, Yosua Siregar Guest Experience Manager
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best hotel in Bogor, I've stayed here 6 times and never get bored of exploring the place.
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Accommodation's Reply
18 Nov 2025
Dear Our Valued Guest, Thank you for choosing Pullman Ciawi Vimala Hills Resort Spa and Convention as your place to stay in Bogor. We are truly honored to hear that you have stayed with us six times and continue to enjoy each visit. It’s wonderful to know that you never get tired of exploring our property and its surroundings. We will keep striving to maintain the quality of our service so that every stay remains memorable. We look forward to welcoming you back again soon. Best regards, Yosua Siregar Guest Experience Manager
Sazkia M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
When I booked a Deluxe room on the app, there was no notification that I had to deposit IDR 500,000 in cash or a credit card. And because I didn't bring IDR 500,000 in cash, I complained to the receptionist why I couldn't use Debit / Qris, because there was no notification in the app for a deposit, I didn't bring that much money. And I didn't want to debit CC because the refund process takes 5-10 business days & will pass my billing print date. If you want, just open the bill, don't charge the CC directly. Please to the Management of Pullman Ciawi, if a deposit is required, state it in the terms and conditions in the app. And finally the receptionist upgraded my room from Deluxe to Villa because I complained about the deposit issue. Thank you.
Read More
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1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for sharing your wonderful experience at Pullman Ciawi Vimala Hills. We apologize for the inconvenience caused by the security deposit information provided upon check-in. We understand that this can be inconvenient, especially when there is no notification in the app regarding the security deposit requirement and payment method. Your feedback is highly appreciated. We will immediately liaise with the relevant team to ensure that the security deposit information is clearly stated on the booking platform to avoid any confusion for guests in the future. We are also delighted to know that the front desk staff assisted with the room upgrade and hope this information will enhance your comfort during your stay. We look forward to welcoming you back again with an even better experience in the future. Best regards, Joshua Siregar, Guest Experience Manager
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A***I
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel atmosphere is safe and the food is delicious
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for your wonderful feedback. We are pleased to hear that you enjoyed the calm and comfortable atmosphere of our hotel, as well as the delicious food we offer. Your kind words are greatly appreciated. We look forward to welcoming you back for another pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager
A***I
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the food is also delicious
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed the friendly service from our staff and that you found our food delicious. Your appreciation truly means a lot to us. We look forward to welcoming you back for another enjoyable stay. Warm regards, Yosua Siregar Guest Experience Manager
M***M
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
Overall quite good but room cleanliness needs to be improved
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for sharing your feedback at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are pleased to know that your overall experience was good. However, we sincerely apologize that the room cleanliness did not fully meet your expectations. Please rest assured that your comments have been shared with our housekeeping team for immediate improvement, as maintaining high cleanliness standards is very important to us. We appreciate your input and hope to have the opportunity to welcome you back for a better experience. Warm regards, Yosua Siregar Guest Experience Manager
P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff are friendly, the service is good, the rooms are clean and comfortable.
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for your kind feedback on your recent visit at Pullman Ciawi Vimala Hills. We are delighted to hear that you enjoyed our friendly staff, excellent service, and clean, comfortable room. Your satisfaction is our priority, and it means a lot to us. We look forward to welcoming you back for another pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager
Number of reviews per page
20
40

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Exterior 4 Pullman Ciawi Vimala Hills Resort Spa & Convention

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 4,085 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.9

Location

9.1

Service and Facilites

9.0

People often mention about Pullman Ciawi Vimala Hills Resort Spa & Convention
All
Room Space (206)
Ambiance (190)
Family Friendly (188)
Staff Friendliness (186)
Bedroom (180)
Hotel Area (179)
Bathroom (167)
Activity Option (158)
Accessibility (154)
Taste (148)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pullman Ciawi Vimala Hills Resort Spa & Convention

Number of reviews per page
20
40
Customer reviews
Profile Picture
Indah W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 hour(s) ago
Amalia and her son were very helpful to me in a friendly manner.
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Find this review helpful?
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Great atmosphere, happy family, great service.
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Rifky i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
It was very pleasant and I would like to come back soon, this hotel is much better than other 5 star hotels around Puncak Bogor
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Very nice hotel for family staycation. Breakfast is very good for the taste and variety of foods. Excellent hotel and staff.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
The hotel is great and has many amenities. I also got a free upgrade to a suite. Thank you to the Pullman Ciawi staff.
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Maria N. P. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I was very satisfied with my staycation here, everyone was friendly, and the response was fast, hopefully I'll come back soon.
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Hariman Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Staff very friendly, the room and surroundings are very clean and modern. The vibes are so beautiful, calm, and nature. Highly recommended.
Find this review helpful?
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
staff hotel ramah, superb services !
Find this review helpful?
D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
We’re having a good moment here. Also my kid enjoying his time. Cleanliness and tidiness are remarkable. Keep up the good service, Thank you 🙏🏻
Find this review helpful?
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very satisfied. This is my second stay, and the service is even better. I'll definitely be back with my family.
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Accommodation's Reply
01 Dec 2025
Dear Our Valued Guest, Thank you for your wonderful feedback on your recent visit at Pullman Ciawi Vimala Hills. We are thrilled to hear that you were very satisfied with your stay and noticed improvements in our service since your last visit. It is always a pleasure to welcome returning guests, and we look forward to having you and your family stay with us again. Warm regards, Yosua Siregar Guest Experience Manager
A***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The scenery was beautiful, have lots of activities
Find this review helpful?
Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you for sharing your feedback on your recent visit at Pullman Ciawi Vimala Hills. We’re delighted to hear that you enjoyed the beautiful scenery and the variety of activities available. We look forward to welcoming you back for another memorable stay! Warm regards, Yosua Siregar Guest Experience Manager
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second time here and I always get the best and most impressive service.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you so much for your continued trust in us! We’re thrilled to hear that, for the second time, you experienced our best and most memorable service. Your kind words mean a lot to our team, and we look forward to welcoming you back for many more exceptional stays at Pullman Ciawi Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager
Z***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It was a very pleasant experience staying at Pullman Ciawi. I didn't expect the room to be upgraded for free, and it was even more comfortable and enjoyable. The facilities for children are very diverse, so the kids felt at home and didn't get bored. The food at the restaurant was varied and delicious. We got a free photo with the photographer, which was fun and gave us a souvenir photo. Thank you to the GRO staff, Ms. Jessica, Ms. Inayah, Mr. Putra, the photo service staff, the receptionist, and the staff in the children's playroom. Overall, a stay here is highly recommended!
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you very much for your wonderful review of the Pullman Siewii Vimala Hill Resort, Spa & Convention Centre. We are delighted to hear that you and your family enjoyed your stay at Pullman Siewii. We are delighted to hear that the refurbished rooms made your stay more comfortable and enjoyable, and that the kid-friendly amenities kept your little ones entertained. We are also delighted to hear that you enjoyed the food at our restaurant and that you enjoyed the souvenir photos. We also particularly appreciate your kind words about our team, including Jessica, Inayah Putra, the photographer, the receptionists, and the kids’ room team. They will all be delighted to know that your dedication made your experience so memorable. Thank you for recommending us, and we look forward to welcoming you back for an equally enjoyable experience! Sincerely, Joshua Siregar, Guest Experience Manager
Translated by Google Icon
See original
Y***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All hotel staff are friendly during check in & check out
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See original
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Accommodation's Reply
30 Nov 2025
Dear Our Valued Guest, Thank you very much for your feedback! We’re delighted to hear that all our staff were friendly and made your check-in and check-out process smooth. We truly appreciate your comments and look forward to welcoming you back to Pullman for another enjoyable stay! Warm regards, Yosua Siregar Guest Experience Manager
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best hotel in Bogor, I've stayed here 6 times and never get bored of exploring the place.
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Accommodation's Reply
18 Nov 2025
Dear Our Valued Guest, Thank you for choosing Pullman Ciawi Vimala Hills Resort Spa and Convention as your place to stay in Bogor. We are truly honored to hear that you have stayed with us six times and continue to enjoy each visit. It’s wonderful to know that you never get tired of exploring our property and its surroundings. We will keep striving to maintain the quality of our service so that every stay remains memorable. We look forward to welcoming you back again soon. Best regards, Yosua Siregar Guest Experience Manager
Sazkia M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
When I booked a Deluxe room on the app, there was no notification that I had to deposit IDR 500,000 in cash or a credit card. And because I didn't bring IDR 500,000 in cash, I complained to the receptionist why I couldn't use Debit / Qris, because there was no notification in the app for a deposit, I didn't bring that much money. And I didn't want to debit CC because the refund process takes 5-10 business days & will pass my billing print date. If you want, just open the bill, don't charge the CC directly. Please to the Management of Pullman Ciawi, if a deposit is required, state it in the terms and conditions in the app. And finally the receptionist upgraded my room from Deluxe to Villa because I complained about the deposit issue. Thank you.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for sharing your wonderful experience at Pullman Ciawi Vimala Hills. We apologize for the inconvenience caused by the security deposit information provided upon check-in. We understand that this can be inconvenient, especially when there is no notification in the app regarding the security deposit requirement and payment method. Your feedback is highly appreciated. We will immediately liaise with the relevant team to ensure that the security deposit information is clearly stated on the booking platform to avoid any confusion for guests in the future. We are also delighted to know that the front desk staff assisted with the room upgrade and hope this information will enhance your comfort during your stay. We look forward to welcoming you back again with an even better experience in the future. Best regards, Joshua Siregar, Guest Experience Manager
Translated by Google Icon
See original
A***I
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel atmosphere is safe and the food is delicious
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for your wonderful feedback. We are pleased to hear that you enjoyed the calm and comfortable atmosphere of our hotel, as well as the delicious food we offer. Your kind words are greatly appreciated. We look forward to welcoming you back for another pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager
A***I
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10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the food is also delicious
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed the friendly service from our staff and that you found our food delicious. Your appreciation truly means a lot to us. We look forward to welcoming you back for another enjoyable stay. Warm regards, Yosua Siregar Guest Experience Manager
M***M
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8.7
/10
Reviewed 6 week(s) ago
Overall quite good but room cleanliness needs to be improved
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for sharing your feedback at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are pleased to know that your overall experience was good. However, we sincerely apologize that the room cleanliness did not fully meet your expectations. Please rest assured that your comments have been shared with our housekeeping team for immediate improvement, as maintaining high cleanliness standards is very important to us. We appreciate your input and hope to have the opportunity to welcome you back for a better experience. Warm regards, Yosua Siregar Guest Experience Manager
P***a
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10.0
/10
Reviewed 6 week(s) ago
The staff are friendly, the service is good, the rooms are clean and comfortable.
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for your kind feedback on your recent visit at Pullman Ciawi Vimala Hills. We are delighted to hear that you enjoyed our friendly staff, excellent service, and clean, comfortable room. Your satisfaction is our priority, and it means a lot to us. We look forward to welcoming you back for another pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager
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